Requirements.php blank

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iomari
Posts: 1
Joined: Tue Aug 15, 2006 11:16 pm

Requirements.php blank

Post by iomari »

After the license page, Requirements.php is blank.

my php -v utput is:


PHP 5.0.4 (cgi) (built: Sep 13 2005 02:24:00)
Copyright (c) 1997-2004 The PHP Group
Zend Engine v2.0.4-dev, Copyright (c) 1998-2004 Zend Technologies


and my timetrex log file is:

---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
---------------[ Wed, 04 Oct 2006 04:15:52 -0700 (PID: 15538) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:15:52 -0700 (PID: 15538) ]---------------
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------


What am I doing wrong?
I'm using timetrex standard version 1.2.

thanks in advance
iomari
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Re: Requirements.php blank

Post by mikeb »

iomari wrote:After the license page, Requirements.php is blank.

my php -v utput is:


PHP 5.0.4 (cgi) (built: Sep 13 2005 02:24:00)
Copyright (c) 1997-2004 The PHP Group
Zend Engine v2.0.4-dev, Copyright (c) 1998-2004 Zend Technologies


and my timetrex log file is:

---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:05:40 -0700 (PID: 15537) ]---------------
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:06:59 -0700 (PID: 17672) ]---------------
---------------[ Wed, 04 Oct 2006 04:15:52 -0700 (PID: 15538) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:15:52 -0700 (PID: 15538) ]---------------
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/global.js.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Wed, 04 Oct 2006 04:20:42 -0700 (PID: 18544) ]---------------


What am I doing wrong?
I'm using timetrex standard version 1.2.

thanks in advance
iomari
Hi iomari,

A few other people have ran in to this problem as well, but unfortunately we haven't gotten detailed enough bug reports to figure out what was going on. Can you please check your PHP error log and send us any errors that occur when you try to go to the requirements page? I'm guessing a fatal error is occuring somehow causing PHP to exit, so if we can find out exactly what error it is, we should be able to fix it pretty quick.

Thanks.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Pimok
Posts: 3
Joined: Sat Oct 14, 2006 9:20 pm

i have the same problem...

Post by Pimok »

Hello,
I´m new to Timetrex and have the same blank page in step 2 of the installation. To get the required information you asked for could you please tell me where i can find the php log files. I´d be happy to post them here for you to have a loohk at it.

Grettings

P.S. I´m running timetrex on WAMP
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Re: i have the same problem...

Post by mikeb »

Pimok wrote:Hello,
I´m new to Timetrex and have the same blank page in step 2 of the installation. To get the required information you asked for could you please tell me where i can find the php log files. I´d be happy to post them here for you to have a loohk at it.

Grettings

P.S. I´m running timetrex on WAMP
They can be almost anywhere, but most likely in your WAMP/PHP directory, it should be called "error.log". You could also search your HD for "error.log" as a last resort.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Pimok
Posts: 3
Joined: Sat Oct 14, 2006 9:20 pm

Post by Pimok »

Hello,
i´m sorry but i can´t find any log files for timetrex with that name. i´ve been searching the whole system. How else can i provide you any information about that misfunction?
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Post by mikeb »

Pimok wrote:Hello,
i´m sorry but i can´t find any log files for timetrex with that name. i´ve been searching the whole system. How else can i provide you any information about that misfunction?
Please give me a call (1-800-714-5153) or chat with support between 8am-5pm PST and I can help you out that way.

Thanks.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Pimok
Posts: 3
Joined: Sat Oct 14, 2006 9:20 pm

Post by Pimok »

Hello Mike,
well i´ll try to call you tomorrow as you are 9 hours away from here. we´re in the middle of the night and you are about to leave office now, so i will try tomorrow.

Have a nice evening

i found an error.log in the log folder :lol:

---------------[ Sat, 14 Oct 2006 20:52:34 -0700 (PID: 1328) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Sat, 14 Oct 2006 20:52:34 -0700 (PID: 1328) ]---------------
---------------[ Sat, 14 Oct 2006 20:54:47 -0700 (PID: 1328) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Sat, 14 Oct 2006 20:54:47 -0700 (PID: 1328) ]---------------
---------------[ Sat, 14 Oct 2006 21:00:09 -0700 (PID: 1328) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Sat, 14 Oct 2006 21:00:09 -0700 (PID: 1328) ]---------------
---------------[ Tue, 17 Oct 2006 16:51:12 -0700 (PID: 1676) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Tue, 17 Oct 2006 16:51:12 -0700 (PID: 1676) ]---------------
---------------[ Tue, 17 Oct 2006 16:51:44 -0700 (PID: 1676) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
---------------[ Tue, 17 Oct 2006 16:51:44 -0700 (PID: 1676) ]---------------
---------------[ Wed, 01 Nov 2006 16:00:45 -0800 (PID: 6104) ]---------------
DEBUG [134]: <b>[Function]()</b>: URI: /timetrex/interface/install/License.php<br>
DEBUG [136]: <b>[Function]()</b>: Production: 1<br>
DEBUG [92]: <b>DateTime::setTimeZone()</b>: Setting TimeZone: PST8PDT<br>
DEBUG [49]: <b>[Function]()</b>: Bypassing Authentication<br>
DEBUG [67]: <b>Install::isInstallMode()</b>: Install Mode is ON<br>
---------------[ Wed, 01 Nov 2006 16:00:45 -0800 (PID: 6104) ]---------------


i hope you can see something out of it
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Post by mikeb »

That looks like the TimeTrex log file, not the PHP error log file.

I wouldn't worry about what time of day it is too much, if you go to our website and the online chat icon in the upper right is green, give it a try. We should be able to help you that way. We're releasing v1.3.0 early next week and if this is a easy fix we would like to get it in.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Padmini
Posts: 1
Joined: Thu Nov 09, 2006 12:38 am

PHP log error

Post by Padmini »

Hi,

I am also having similar error.

My PHP error log file has this info:

[08-Nov-2006 23:10:56] PHP Warning: mysql_pconnect() [<a href='function.mysql-pconnect'>function.mysql-pconnect</a>]: Access denied for user 'timetrex'@'localhost' (using password: YES) in c:\wamp\www\timetrex\classes\adodb\drivers\adodb-mysql.inc.php on line 376
[08-Nov-2006 23:10:56] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in c:\wamp\www\timetrex\classes\modules\core\Debug.class.php on line 160
[08-Nov-2006 23:10:56] PHP Warning: Cannot modify header information - headers already sent by (output started at c:\wamp\www\timetrex\classes\modules\core\Exception.class.php:44) in c:\wamp\www\timetrex\classes\modules\core\Redirect.class.php on line 38

I checked my username password settings, they are correct.

Please let us know why this issue is poping up.

Thanks
Padmini
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Re: PHP log error

Post by mikeb »

Padmini wrote:Hi,

I am also having similar error.

My PHP error log file has this info:

[08-Nov-2006 23:10:56] PHP Warning: mysql_pconnect() [<a href='function.mysql-pconnect'>function.mysql-pconnect</a>]: Access denied for user 'timetrex'@'localhost' (using password: YES) in c:\wamp\www\timetrex\classes\adodb\drivers\adodb-mysql.inc.php on line 376
[08-Nov-2006 23:10:56] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in c:\wamp\www\timetrex\classes\modules\core\Debug.class.php on line 160
[08-Nov-2006 23:10:56] PHP Warning: Cannot modify header information - headers already sent by (output started at c:\wamp\www\timetrex\classes\modules\core\Exception.class.php:44) in c:\wamp\www\timetrex\classes\modules\core\Redirect.class.php on line 38

I checked my username password settings, they are correct.

Please let us know why this issue is poping up.

Thanks
Padmini
On the database settings page in the installer, did you try pressing the "Test Connection" button? Does it return success or failure?

How did you add the TimeTrex user to MySQL and what grant permissions did you give it?
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Dijkstra
Posts: 2
Joined: Fri Nov 10, 2006 2:14 pm

Same, same.

Post by Dijkstra »

Exact same symptom here. Error log is:

[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 12:22:04 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 12:31:00 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 12:39:04 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 12:49:21 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 12:57:17 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 13:03:08 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php
[client 127.0.0.1] PHP Warning: mail() [<a href='function.mail'>function.mail</a>]: "sendmail_from" not set in php.ini or custom "From:" header missing in C:\\Program Files\\Apache Group\\Apache2\\htdocs\\timetrex\\classes\\modules\\core\\Debug.class.php on line 160, referer: http://localhost/timetrex/interface/install/License.php
[Fri Nov 10 13:08:01 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php

Does this help at all?
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Post by mikeb »

Unfortunately that doesn't seem to help much. It appears the error log is being overrun by mail function errors, so lets get rid of those first, maybe it'll remove some confusion from the picture.

In your php.ini file set:

On Windows:
sendmail_from = me@example.com

or

On Linux:
sendmail_path = "/usr/sbin/sendmail -t -i -f me@example"

Then restart your web server and try it again.

This error is strange:
[Fri Nov 10 13:08:01 2006] [error] [client 127.0.0.1] File does not exist: C:/Program Files/Apache Group/Apache2/htdocs/interface, referer: http://localhost/timetrex/interface/install/License.php

But it seems like an Apache error, not a PHP error, so I'm not sure if it has anything to do with the problem.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
mikeb
Posts: 709
Joined: Thu Jul 27, 2006 11:58 am

Post by mikeb »

Please ensure you have PEAR installed on your system. Support spoke with a fellow this afternoon who was getting a blank requirements page and the reason was he didn't have PEAR installed.

In your PHP directory there should be a file called:

go-pear.bat

That should install PEAR for you on Windows.
TimeTrex Community Edition is developed and supported by volunteers.
Help motivate us to continue by showing your appreciation!
Dijkstra
Posts: 2
Joined: Fri Nov 10, 2006 2:14 pm

Fixed it for me

Post by Dijkstra »

installing PEAR fixed it for me. Thanks Mike.
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