System Check Acceptance Error Message

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Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

System Check Acceptance Error Message

Post by Hunter69 »

I just update to V. 9.0.12 and after installation this error message came up.

(PHP Requirement) Detailed Error Messages

Not writable:/Application/TimeTrex/timetrex/classes/modules/install/../../../lauch_timetrex_login.app/launch_timetrex_login.app

I'm using an IMac running OS X El Capitan v. 10.11.4

Please advise what I need to do to fix this problem.

Thank you
Attachments
Screen shot of Error message
Screen shot of Error message
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

You should be able to just delete that file and run the installer again.
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

What file do I have to delete?
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

/Application/TimeTrex/timetrex/classes/modules/install/../../../lauch_timetrex_login.app/launch_timetrex_login.app
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

I only found the folder up to /Application/TimeTrex/timetrex/classes/modules/install. (can't find this part...../../../../lauch_timetrex_login.app/launch_timetrex_login.app)

Not sure what else to look for after that. I deleted that whole "install" folder and re-install the new TimeTrex again but it still has the same error message.

I been trying to find more info in the forum but can't seem to find the answer to this problem, please help.

Thank you
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

This path:
/Application/TimeTrex/timetrex/classes/modules/install/../../../lauch_timetrex_login.app/launch_timetrex_login.app

Is the exact same as this path:
/Application/TimeTrex/timetrex/lauch_timetrex_login.app/launch_timetrex_login.app
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

I have tried to delete this file path and the system still has the error. /Application/TimeTrex/timetrex/lauch_timetrex_login.app/launch_timetrex_login.app.

The Path I deleted goes: /Application/TimeTrex/timetrex/lauch_timetrex_login is that correct. after file has been deleted I re-install the V.9.0.12 and go thru the setup but still have the error message.

Can I just un-install the TimeTrex and re-install a new version. How would I move my old data over? I have made a copy of the whole TimeTrex program on a external drive. just incase of something.

Thank you for all your help, I"m just frustrated can't get this to work.
Attachments
Screen Shot 2016-04-12 at 11.23.55 AM.png
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

How exactly are you upgrading to v9.0.12?
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

I went to this link to download the newest version of Timetrex v.9.0.12 (http://www.timetrex.com/onsite_communit ... p=download)

After that went thru the whole setup to install app. then it goes into a verification steps. Once verification starts I always get stuck at that Error message.
Attachments
Screen Shot 2016-04-11 at 2.31.08 PM.png
Screen Shot 2016-04-12 at 12.00.30 PM.png
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

Okay, so while on that screen with the red error message, delete the file, then just click the "ReCheck" button, and it should continue on.
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

Thanks so much Shaunw,

I got pass that point now, but can't figure out the database configuration.
Attachments
Screen Shot 2016-04-12 at 2.02.52 PM.png
shaunw
Posts: 7839
Joined: Tue Sep 19, 2006 2:22 pm

Re: System Check Acceptance Error Message

Post by shaunw »

That seems odd, there shouldn't be any differences with the database, do you recall during the installation process if it said it was performing an upgrade?
Hunter69
Posts: 9
Joined: Mon Apr 11, 2016 11:27 am

Re: System Check Acceptance Error Message

Post by Hunter69 »

Thanks for your time Shaun,

I just install a new version of TimeTrex into a new computer and reinstall the backup database file. Its working so far.

Don't know what happen to the IMac, couldn't get it to work. Now its working on a PC.

I really appreciate your assistants in this matter.
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