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Remittance Report

Posted: Mon Dec 12, 2016 10:39 am
by macbeth
When I try to print a monthly remittance report, Report>Tax Reports>Remittance Summary, and either click "View" or "PDF", no data is printed. The report itself looks fine, but no figures under the columns. The report setup looks fine as well! Any ideas? Thanks!

Re: Remittance Report

Posted: Mon Dec 12, 2016 12:39 pm
by shaunw
Can you please attach an example report so we can see what is being output, also what version of TimeTrex are you using?

Re: Remittance Report

Posted: Mon Dec 12, 2016 12:49 pm
by macbeth
Version 10.0.0
Thank you

Re: Remittance Report

Posted: Mon Dec 12, 2016 1:49 pm
by shaunw
In the Remittance Summary report, click on the "Form Setup" tab and ensure that you have the proper Pay Stub Accounts selected for each field there, be sure to click the "Save Setup" icon when done.

Re: Remittance Report

Posted: Mon Dec 12, 2016 2:34 pm
by macbeth
it all looks as it should :cry:

Re: Remittance Report

Posted: Mon Dec 12, 2016 3:44 pm
by shaunw
Are you having problems with any other reports, such as the Pay Stub Summary report?

Re: Remittance Report

Posted: Mon Dec 12, 2016 4:17 pm
by macbeth
No

Re: Remittance Report

Posted: Mon Dec 12, 2016 6:27 pm
by shaunw
Can you please enable logging in your timetrex.ini.php file, delete the log file, run the report again, then attach the log here?

Re: Remittance Report

Posted: Tue Dec 13, 2016 9:58 am
by macbeth
Done

Re: Remittance Report

Posted: Tue Dec 13, 2016 10:23 am
by shaunw
I don't see anything out of the ordinary in your logs, and I'm not able to replicate the issue on our test systems here either. Can you send us a screenshot of your Form Setup tab please?

Re: Remittance Report

Posted: Tue Dec 13, 2016 12:03 pm
by macbeth
Here it is....

Re: Remittance Report

Posted: Tue Dec 13, 2016 1:07 pm
by shaunw
We would need to investigate this issue further, is it possible for you to give us remote access to your TimeTrex server to do that?

If so, please download our remote access tool here:
https://www.timetrex.com/r.php?id=unattended

Install that, then email the Partner ID to support@timetrex.com, and reference this forum post. Also include in that email the TimeTrex administrator username/password.

Re: Remittance Report

Posted: Wed Dec 14, 2016 10:02 am
by shaunw
I've been informed that this issue should now be resolved for you.

Re: Remittance Report

Posted: Wed Dec 14, 2016 10:30 am
by macbeth
It is!!!!! Thank you so much!!! Do you know what the problem was?

Re: Remittance Report

Posted: Wed Dec 14, 2016 11:17 am
by shaunw
It was a conflict with the way locale/currency formatting was handled on your system with TimeTrex v10.0.0. Our developers will issue a workaround in future versions.