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 Post subject: Remittance Report
PostPosted: Mon Dec 12, 2016 10:39 am 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
When I try to print a monthly remittance report, Report>Tax Reports>Remittance Summary, and either click "View" or "PDF", no data is printed. The report itself looks fine, but no figures under the columns. The report setup looks fine as well! Any ideas? Thanks!


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 12:39 pm 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
Can you please attach an example report so we can see what is being output, also what version of TimeTrex are you using?


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 12:49 pm 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
Version 10.0.0
Thank you


Attachments:
remittance_summary_2016_12_12.pdf [47.21 KiB]
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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 1:49 pm 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
In the Remittance Summary report, click on the "Form Setup" tab and ensure that you have the proper Pay Stub Accounts selected for each field there, be sure to click the "Save Setup" icon when done.


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 2:34 pm 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
it all looks as it should :cry:


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 3:44 pm 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
Are you having problems with any other reports, such as the Pay Stub Summary report?


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 4:17 pm 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
No


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 Post subject: Re: Remittance Report
PostPosted: Mon Dec 12, 2016 6:27 pm 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
Can you please enable logging in your timetrex.ini.php file, delete the log file, run the report again, then attach the log here?


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 Post subject: Re: Remittance Report
PostPosted: Tue Dec 13, 2016 9:58 am 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
Done


Attachments:
timetrex.log [226.31 KiB]
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 Post subject: Re: Remittance Report
PostPosted: Tue Dec 13, 2016 10:23 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
I don't see anything out of the ordinary in your logs, and I'm not able to replicate the issue on our test systems here either. Can you send us a screenshot of your Form Setup tab please?


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 Post subject: Re: Remittance Report
PostPosted: Tue Dec 13, 2016 12:03 pm 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
Here it is....


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screenshot.jpg
screenshot.jpg [ 89.32 KiB | Viewed 744 times ]
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 Post subject: Re: Remittance Report
PostPosted: Tue Dec 13, 2016 1:07 pm 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
We would need to investigate this issue further, is it possible for you to give us remote access to your TimeTrex server to do that?

If so, please download our remote access tool here:
https://www.timetrex.com/r.php?id=unattended

Install that, then email the Partner ID to support@timetrex.com, and reference this forum post. Also include in that email the TimeTrex administrator username/password.


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 Post subject: Re: Remittance Report
PostPosted: Wed Dec 14, 2016 10:02 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
I've been informed that this issue should now be resolved for you.


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 Post subject: Re: Remittance Report
PostPosted: Wed Dec 14, 2016 10:30 am 
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Joined: Wed Feb 25, 2009 1:06 pm
Posts: 185
It is!!!!! Thank you so much!!! Do you know what the problem was?


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 Post subject: Re: Remittance Report
PostPosted: Wed Dec 14, 2016 11:17 am 
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Joined: Tue Sep 19, 2006 2:22 pm
Posts: 7230
It was a conflict with the way locale/currency formatting was handled on your system with TimeTrex v10.0.0. Our developers will issue a workaround in future versions.


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