'Error operation can not be completed' on Reports

[guanaco]

Sorry to post on new topic but I tried adding a new reply to other topic and was not possible.

I am having this error when trying to run any report. I have mbstring enabled by php. When I try to enable debug the FLEX interface stops working with the image attached.

Please help me on this issue. Thank you so much

[shanec]

Please follow this FAQ entry when asking questions:
http://forums.timetrex.com/viewtopic.php?t=89

[guanaco]

Please follow this FAQ entry when asking questions:
http://forums.timetrex.com/viewtopic.php?t=89

Sure, sorry about that
1. Clearly state what is happening, or what isn't happening that you feel should. If there are any error messages include the FULL EXACT error message.
We are not able to see any Reports from the Report tab. Non one.
2. Clearly state the EXACT steps you took before the issue occurred, or steps to reproduce the issue. Providing screenshots can help greatly if it is possible.
We click on Report tab on top of the page, then click on any icon (ex. Employees Repport and select Whois in Summary) and we get ERROR: Operation can not be completed and never displays nothing.
3. What version of TimeTrex you are running, specifically. (stating "the latest version" is not specific enough)
7.2.1
4. What operating system and version you are running.
Ubuntu Server 12.04
5. How did you install TimeTrex, using the automated executable installer, or the manual .ZIP file?
Installed it using the manual .zip file with a Postgre database

If you used the manual .ZIP file to install TimeTrex, or are asked to provide debug information, please also include the following information:

1. What version of PHP you are using.
5.3.10
2. What database and version you are using.
Postgre 9.1.11
3. What web server you are using.
Apache2
4. Have you configured PHP to log errors to a file, and what errors are showing up in this file?
("error_log = <filename>" in PHP.INI)
From the moment I log in to timetrex up to when I try to see the repport this is the error log:

Code: Select all

web7@server1:~/log$ tail -F error.log | grep 10.10.4.105
[Wed Jan 08 14:51:22 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:22 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:22 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:22 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:23 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:23 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:23 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:23 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:23 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:24 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:24 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:24 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:24 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:24 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:33 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:33 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Warning:  file_exists(): open_basedir restriction in effect. File(/proc/meminfo) is not within the allowed path(s): (/var/www/clients/client19/web7/web:/var/www/clients/client19/web7/private:/var/www/clients/client19/web7/tmp:/var/www/bensonsv.com/web:/srv/www/bensonsv.com/web:/usr/share/php5:/usr/share/php:/tmp:/usr/share/phpmyadmin:/etc/phpmyadmin:/var/lib/phpmyadmin:/usr/share/php) in /var/www/clients/client19/web7/web/TimeTrex/classes/modules/core/Misc.class.php on line 1552, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:33 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:33 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Fatal error:  Class 'ReportScheduleFactory' not found in /var/www/clients/client19/web7/web/TimeTrex/classes/modules/users/UserReportDataListFactory.class.php on line 396, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:35 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:36 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:37 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:38 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:39 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:40 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:42 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:43 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:44 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:45 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:46 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:47 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596
[Wed Jan 08 14:51:48 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596

5. In your TimeTrex.ini.php file, set the following under the [debug] section:
enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10
Reproduce the issue and include any relevant information from the TimeTrex log file in your post.
Timetrex stops working when I use this settings giving the screenshot attached and on the error.log it keeps complaining with this error

Code: Select all

[Wed Jan 08 14:57:50 2014] [warn] [client 10.10.4.105] mod_fcgid: stderr: PHP Notice:  Undefined index: buffer_output in /var/www/clients/client19/web7/web/TimeTrex/includes/global.inc.php on line 390, referer: http://timetrex.bensonsv.com/TimeTrex/interface/flex/ui.swf?v=7.2.1-1388500596

Thank you for your help

UPDATE: This problem only happens in FLEX interface. Legacy interface works without problems

[shaunw]

Please download the latest version of TimeTrex again and upgrade to that.

[guanaco]

Please download the latest version of TimeTrex again and upgrade to that.

Just to be clear... what is the "latest version"? I am checking my TimeTrex installation and it does not prompt me for any other version as it did before. I am using 7.2.1

[shaunw]

Please download and reinstall v7.2.1.

[andrewbauman]

Just confirming that I did have the same problem.
and can confirm that reinstall with the current copy at sourceforge does repair the problem.

Thanks Timetrex team.
Its not if things go wrong but that we get them fixed!

Andrew B

[guanaco]

Please download and reinstall v7.2.1.

Thank you so much!!! TimeTrex Reports seems to be working correctly on the Flex interface now.