I wonder if I have configured this correctly - since I don't get any email notifications, or I did get one yesterday but since I had it configured 7 days ago its pretty strange?
Im using version: 7.0.2 and I run it local on a server.
My goal is that I want the email notification sent to person "B" and "C". Both should have this email once "A" make an exception, based on the "Exceptions policy".
I did it this way:
1. Configure the "Exceptions policy". My goal is that I want notifications if person "A" are 1min late/early and if person "A" works below 8h. Person "A" start his work at 09:15 and go home at 17:45. This with 30min lunch. Therefore I did config it like this:
2. Configure the "Hierarchy" as below. If person "A" make "Exception" person "B" and "C", the superiors, get a notification.
3. Last but not least I did input this to person "A", and under Policy Groups:
So - what I did wrong here? Why I dont get the emails?
I also miss the email-configuratior? Like SMTP and such, or how the software can handle this without email-servers?
Email notifications using "Exceptions policy" - but I dont..
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- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
Please check the following:
- Check Employee Information to make sure correct email addresses are set up.
- Make sure that Notifications are enabled in Employee Preferences.
- Please provide us with your registration key located at Help -> About.
As a reminder please note that Exceptions cannot be tested manually creating or editing punches. An employee can only trigger exception emails by actually punching in/out themselves
Please see the Employee Information section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... nformation
Please see the Employee Preferences section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... references
- Check Employee Information to make sure correct email addresses are set up.
- Make sure that Notifications are enabled in Employee Preferences.
- Please provide us with your registration key located at Help -> About.
As a reminder please note that Exceptions cannot be tested manually creating or editing punches. An employee can only trigger exception emails by actually punching in/out themselves
Please see the Employee Information section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... nformation
Please see the Employee Preferences section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... references
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- Posts: 11
- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
Hi
Person B and C always get the first message, when he/she punch-in, but nothing else.
Yesterday I (think) configure the "Exceptions policy" so that person B and C will get message if person A punch out/in to early/late. That means person B and C should always get a email regarding person A and his/her punches? Correct?
My key is: ca815e27d3368b2f0ad6c25c59516ca4
Person B and C always get the first message, when he/she punch-in, but nothing else.
Yesterday I (think) configure the "Exceptions policy" so that person B and C will get message if person A punch out/in to early/late. That means person B and C should always get a email regarding person A and his/her punches? Correct?
My key is: ca815e27d3368b2f0ad6c25c59516ca4
Re: Email notifications using "Exceptions policy" - but I do
If I understand you, yes you are correct.
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- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
The problem is that person B and person C don't get the emails. They only get the once, when person A punch in to late. Thats the only one person B and person C getsshanec wrote:If I understand you, yes you are correct.
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- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
Some small update. I now always get the message if Person A punch in late or if person A are out late, but I don't get it if person A is early out or early in.
I found out that I need to "re-stamp" all his time (Save & Next), to get above messages but I still miss when Person A punch in to early and if person A leaves to early.
Ideas?
I found out that I need to "re-stamp" all his time (Save & Next), to get above messages but I still miss when Person A punch in to early and if person A leaves to early.
Ideas?
Re: Email notifications using "Exceptions policy" - but I do
In the first screenshot you posted you'll notice two Exceptions: In Early (S3) and Out Early (S5). The In Early Exception is not checked and so is disabled.
These two Exceptions will assist you with employee early punch conditions.
These two Exceptions will assist you with employee early punch conditions.
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- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
Hi
I still have the same problem. The emails are delivered if person A are late in but thats all. So strange this.
My settings:
I still have the same problem. The emails are delivered if person A are late in but thats all. So strange this.
My settings:
Re: Email notifications using "Exceptions policy" - but I do
What is the Start/Stop window set to in your schedule policies?
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- Posts: 11
- Joined: Wed Jul 31, 2013 1:21 am
Re: Email notifications using "Exceptions policy" - but I do
Hi
These are my settings:
(Thanks for great help BTW, hope we can find a solution).
These are my settings:
(Thanks for great help BTW, hope we can find a solution).
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- 10-10-2013 09.10.06.jpg (50.82 KiB) Viewed 8088 times
Re: Email notifications using "Exceptions policy" - but I do
So your Start/Stop window is set to 00:00, which is likely causing your problem, the default value is 02:00, try that instead.