can not get past: License Acceptance

[mwrinch]

HI,

I have PHP 5.x, and mwsql 4.1.14.

I am installing timetrex on my website server and I can not get past when I click the "I accept" hit the start. the page just comes back up.

At the bottom there is:

Debug Buffer
============================================================================
Memory Usage: N/A
----------------------------------------------------------------------------
DEBUG [155]: [Function](): Production: 1
DEBUG [49]: [Function](): Bypassing Authentication
DEBUG [53]: [Function](): Start
DEBUG [109]: URLBuilder::getURL(): URL: Requirements.php
DEBUG [35]: Redirect::page(): Redirect URL: Requirements.php
DEBUG [93]: URLBuilder::getURL(): URL Values: v=1.5.1S&page=license
DEBUG [109]: URLBuilder::getURL(): URL: pre_install.php?v=1.5.1S&page=license
DEBUG [69]: Install::isInstallMode(): Install Mode is ON
============================================================================

============================================================================
PROFILER OUTPUT
============================================================================
Calls Time Routine
-----------------------------------------------------------------------------
1 0.0000 ms (0.00 %) unprofiled

3542.8648 ms (100.00 %) Missed
============================================================================
3542.8648 ms (100.00 %) OVERALL TIME
============================================================================


what do I need to do?

[mwrinch]

Actually, after trying it a bunch of times, I now get:

License Acceptance


The installer has already been run, as a safety measure it has been disabled from running again. If you are absolutely sure you want to run it again, or upgrade your system, please go to your timetrex.ini.php file and set "installer_enabled" to "TRUE". The line should look like:

"installer_enabled = TRUE"

After this change has been made, you can click the "Start" button below to begin your installation. After the installation is complete, you will want to change "installer_enabled" to "FALSE".

For help, please visit www.timetrex.com

and at the very bottom I see:

PHP Warning: Error parsing \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\includes\..\timetrex.ini.php on line 21 in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\includes\global.inc.php on line 51

[shaunw]

PHP Warning: Error parsing \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\includes\..\timetrex.ini.php on line 21 in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\includes\global.inc.php on line 51

You have a syntax error on line 21 of your timetrex.ini.php file. You'll need to fix that before you can continue. You can post your timetrex.ini.php (remove any passwords please) if you need further help.

[mwrinch]

I have tried many things so line 21 is not quite line 21, but its +/- a few lines.
;
; TimeTrex Configuration File
; *Linux* Example
;
; System paths. NO TRAILING SLASHES!
;
[path]
;URL to TimeTrex web root directory. ie: ;http://your.domain.com/<BASE_URL>
base_url = http://www.hedgehogtech.com/timetrex/interface
;
; Path to your home directory:
;/nawinfs04/home/users/web/b2803/rh.mwrinch
;This is important for those scripts which need to specify an absolute location.
;session_save_path("/home/users/web/b2803/rh.mwrinch/cgi-bin/tmp");
;session_start();

;log directory
;
;Linux
log = /var/log/timetrex
;
;Misc storage, for attachments/images
;
;Linux
storage = /var/timetrex/storage

;
;Full path and name to the PHP CLI Binary
;
;Linux
php_cli = /usr/bin/php



;
; Database connection settings. These can be set from the installer.
;
[database]
type = mysqlt
;type = postgres8

host = custsql-rh.readyhosting.com
database_name = timetrex
user = xxx
password = xxx

;
; Cache settings
;
[cache]
enable = TRUE
;Linux
dir = /tmp/timetrex



[debug]
;Set to false if you're debugging
production = TRUE

enable = FALSE
enable_display = FALSE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10



[other]
; Force all clients to use SSL.
force_ssl = FALSE
installer_enabled = TRUE
primary_company_id = 0

;WARNING: DO NOT CHANGE THIS AFTER YOU HAVE INSTALLED TIMETREX.
;If you do it will cause all your passwords to become invalid,
;and you may lose access to some encrypted data.
salt = 0

[mwrinch]

now it tells me:

The installer has already been run, as a safety measure it has been disabled from running again. If you are absolutely sure you want to run it again, or upgrade your system, please go to your timetrex.ini.php file and set "installer_enabled" to "TRUE". The line should look like:

"installer_enabled = TRUE"

After this change has been made, you can click the "Start" button below to begin your installation. After the installation is complete, you will want to change "installer_enabled" to "FALSE".

but my PHP file already has the installer_enabled to TRUE. why is this happening

[shaunw]

[path]
;URL to TimeTrex web root directory. ie: ;http://your.domain.com/<BASE_URL>
base_url = http://www.hedgehogtech.com/timetrex/interface
;
; Path to your home directory:
;/nawinfs04/home/users/web/b2803/rh.mwrinch
;This is important for those scripts which need to specify an absolute location.
;session_save_path("/home/users/web/b2803/rh.mwrinch/cgi-bin/tmp");
;session_start();

Your base_url should be just:

/timetrex/interface

You don't need the domain name and such in there.

What are the lines after:

; Path to your home directory:

I would get rid of those, they could definitely be causing you issues. Everything down to session_start();

If that still doesn't work, try reverting back to the original example timetrex.ini.php file and making as few changes to that as possible.

[mwrinch]

that helped get me past the massive errors. I now get a nicely formatted 1. License Acceptance screen that i can not get past. here are the errors seen at the bottom:

Debug Buffer
============================================================================
Memory Usage: N/A
----------------------------------------------------------------------------
DEBUG [155]: [Function](): Production: 1
DEBUG [49]: [Function](): Bypassing Authentication
DEBUG [53]: [Function](): Start
DEBUG [109]: URLBuilder::getURL(): URL: Requirements.php
DEBUG [35]: Redirect::page(): Redirect URL: Requirements.php
DEBUG [93]: URLBuilder::getURL(): URL Values: v=1.5.1S&page=license
DEBUG [109]: URLBuilder::getURL(): URL: pre_install.php?v=1.5.1S&page=license
DEBUG [69]: Install::isInstallMode(): Install Mode is ON
============================================================================

============================================================================

here is my timetrex.ini.php file:

;
;
; TimeTrex Configuration File
; *Linux* Example
;
;

;
; System paths. NO TRAILING SLASHES!
;
[path]
;URL to TimeTrex web root directory. ie: http://your.domain.com/<BASE_URL>
base_url = http://www.hedgehogtech.com/timetrex/interface

;
;log directory
;
;Linux
log = /nawinfs04/home/users/web/b2803/rh.mwrinch/var/log/timetrex

;
;Misc storage, for attachments/images
;
;Linux
storage = /nawinfs04/home/var/timetrex/storage

;
;Full path and name to the PHP CLI Binary
;
;Linux
php_cli = /nawinfs04/home/users/bin/php



;
; Database connection settings. These can be set from the installer.
;
[database]
type = mysqlt
;type = postgres8

host = custsql-rh.readyhosting.com
database_name = xxx
user = xxx
password = xxx



;
; Cache settings
;
[cache]
enable = TRUE
;Linux
dir = /nawinfs04/home/tmp/timetrex



[debug]
;Set to false if you're debugging
production = TRUE

enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 11



[other]
; Force all clients to use SSL.
force_ssl = FALSE
installer_enabled = TRUE
primary_company_id = 0

;WARNING: DO NOT CHANGE THIS AFTER YOU HAVE INSTALLED TIMETREX.
;If you do it will cause all your passwords to become invalid,
;and you may lose access to some encrypted data.
salt = 0

[shaunw]

Your base_url is still incorrect. It should just be:

/timetrex/interface

[mwrinch]

I now get a nicely formatted 1. License Acceptance screen that i can not get past. here are the errors seen at the bottom:

Debug Buffer
============================================================================
Memory Usage: N/A
----------------------------------------------------------------------------
DEBUG [155]: [Function](): Production: 1
DEBUG [49]: [Function](): Bypassing Authentication
DEBUG [53]: [Function](): Start
DEBUG [109]: URLBuilder::getURL(): URL: Requirements.php
DEBUG [35]: Redirect::page(): Redirect URL: Requirements.php
DEBUG [93]: URLBuilder::getURL(): URL Values: v=1.5.1S&page=license
DEBUG [109]: URLBuilder::getURL(): URL: pre_install.php?v=1.5.1S&page=license
DEBUG [69]: Install::isInstallMode(): Install Mode is ON
============================================================================

============================================================================

[shaunw]

I now get a nicely formatted 1. License Acceptance screen that i can not get past.

What do you mean by "can not get past". What exactly are you doing and what exactly is TimeTrex doing (or not doing)?

[mwrinch]

Sorry for the confusion.

What I am doing is trying to install the application on my web server. So after downloading timetrex on to the server, I am starting the install.

What happens is that the 1. License Acceptance page comes up. If I click "accept" with all the debugging on, and click START. the same screen pops up with debugging information at the bottom of that page as seen in the previous message. However, if I turn the debugging off in the timetrex.ini.php file, and do exactly the same thing, I am sent to a page that contains the following information:

PHP Warning: opendir(/tmp/timetrex\) [function.opendir]: failed to open dir: Invalid argument in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\cache_lite\Hashed_Cache_Lite.php on line 166 PHP Warning: Cache_Lite::include_once(PEAR.php) [function.include-once]: failed to open stream: No such file or directory in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\cache_lite\Lite.php on line 478 PHP Warning: Cache_Lite::include_once() [function.include]: Failed opening 'PEAR.php' for inclusion (include_path='\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\core;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\company;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\users;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\punch;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\schedule;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\department;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\help;\\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\modules\core\..\..\..\classes\modules\client;\\NAWINFS04\home\users\web\b2803\rh.mwrinc in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\cache_lite\Lite.php on line 478 PHP Fatal error: Class 'PEAR' not found in \\NAWINFS04\home\users\web\b2803\rh.mwrinch\timetrex\classes\cache_lite\Lite.php on line 479

regards,

[shaunw]

Okay, just so you know if debug verbosity is set to 11, it won't redirect you to other pages, so virtually nothing will work, this is strictly for debugging purposes. However a setting of 10 or less will still redirect you.

Are you running Linux or Windows? Your paths in timetrex.ini.php look like you are running Linux, but the error message you showed me looks like you are running Windows.

[mwrinch]

it works now. It was a windows server not a linux.
now no PEAR installed or Database invalide.

[snowman60]

Hi,
I have the following message once I click Start at the license.php page

Debug Buffer
============================================================================
Memory Usage: 2459832
----------------------------------------------------------------------------
DEBUG [167]: [Function](): URI: /timetrex/interface/install/License.php
DEBUG [169]: [Function](): Production: 1
DEBUG [50]: [Function](): Bypassing Authentication
DEBUG [263]: TTi18n::chooseBestLocale(): Choosing Best Locale...
DEBUG [305]: TTi18n::chooseBestLocale(): cSetting Locale: en_us
DEBUG [191]: TTi18n::setLocale(): Attempting to set Locale to: en_us Category: 6
DEBUG [194]: TTi18n::setLocale(): bAttempting to set Locale to: en_us
DEBUG [196]: TTi18n::setLocale(): Failed setting i18n locale: en_us
DEBUG [305]: TTi18n::chooseBestLocale(): cSetting Locale: en
DEBUG [191]: TTi18n::setLocale(): Attempting to set Locale to: en Category: 6
DEBUG [194]: TTi18n::setLocale(): bAttempting to set Locale to: en
DEBUG [196]: TTi18n::setLocale(): Failed setting i18n locale: en
DEBUG [316]: TTi18n::chooseBestLocale(): Unable to find and set a locale.
DEBUG [53]: [Function](): Start
DEBUG [35]: Redirect::page(): Redirect URL: Requirements.php
DEBUG [89]: Install::isInstallMode(): Install Mode is ON
============================================================================

============================================================================
PROFILER OUTPUT
============================================================================
Calls Time Routine
-----------------------------------------------------------------------------
1 0.0000 ms (0.00 %) unprofiled

6551.0130 ms (100.00 %) Missed
============================================================================
6551.0130 ms (100.00 %) OVERALL TIME
============================================================================



timetrex.ini.php configuration setting are as follows:

;
;
; TimeTrex Configuration File
; *Linux* Example
;
;

;
; System paths. NO TRAILING SLASHES!
;
[path]
;URL to TimeTrex web root directory. ie: http://localhost/<*BASE_URL*>
;DO NOT INCLUDE http://your.domain.com, just the directory AFTER your domain
base_url = /timetrex/interface

;
;log directory
;
;Linux
log = /var/log/timetrex

;
;Misc storage, for attachments/images
;
;Linux
storage = /var/www/timetrex/storage

;
;Full path and name to the PHP CLI Binary
;
;Linux
php_cli = /usr/bin/php



;
; Database connection settings. These can be set from the installer.
;
[database]
type = mysqlt
;type = postgres8

host = localhost
database_name = timetrex
user = timetrex
password = ******



;
; Cache settings
;
[cache]
enable = TRUE
;Linux
dir = /tmp/timetrex



[debug]
;Set to false if you're debugging
production = TRUE

enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 11



[other]
; Force all clients to use SSL.
force_ssl = FALSE
installer_enabled = TRUE
primary_company_id = 0

;WARNING: DO NOT CHANGE THIS AFTER YOU HAVE INSTALLED TIMETREX.
;If you do it will cause all your passwords to become invalid,
;and you may lose access to some encrypted data.
salt = 0

Please assist. Thanks

[snowman60]

the environment of installation:

- timetrex standard 1.62
- php version 5.12
- Operating System - Linux, Ubuntu 6.06
- WebServer xampp 1.61
- debug session:
enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 11

[shaunw]

What happens when debug verbosity isn't set to 11?

[snowman60]

Hi, When I set the verbosity to 10, (debug setting as follows)

[debug]
;Set to false if you're debugging
production = TRUE

enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10

I can pass through the license page. However, when I come to the page for requirement.php I found following message on top and error message at the bottom.

Top page:

Warning: opendir(/tmp/timetrex/) [function.opendir]: failed to open dir: No such file or directory in /var/www/timetrex/classes/cache_lite/Hashed_Cache_Lite.php on line 166

Warning: scandir(/tmp/timetrex) [function.scandir]: failed to open dir: No such file or directory in /var/www/timetrex/classes/modules/install/Install.class.php on line 797

Warning: scandir() [function.scandir]: (errno 2): No such file or directory in /var/www/timetrex/classes/modules/install/Install.class.php on line 797

Warning: scandir(/tmp/timetrex) [function.scandir]: failed to open dir: No such file or directory in /var/www/timetrex/classes/modules/install/Install.class.php on line 797

Warning: scandir() [function.scandir]: (errno 2): No such file or directory in /var/www/timetrex/classes/modules/install/Install.class.php on line 797

Bottom error message:

Debug Buffer
============================================================================
Memory Usage: 2521088
----------------------------------------------------------------------------
DEBUG [167]: [Function](): URI: /timetrex/interface/install/Requirements.php
DEBUG [169]: [Function](): Production: 1
DEBUG [50]: [Function](): Bypassing Authentication
DEBUG [263]: TTi18n::chooseBestLocale(): Choosing Best Locale...
DEBUG [305]: TTi18n::chooseBestLocale(): cSetting Locale: en_us
DEBUG [191]: TTi18n::setLocale(): Attempting to set Locale to: en_us Category: 6
DEBUG [194]: TTi18n::setLocale(): bAttempting to set Locale to: en_us
DEBUG [196]: TTi18n::setLocale(): Failed setting i18n locale: en_us
DEBUG [305]: TTi18n::chooseBestLocale(): cSetting Locale: en
DEBUG [191]: TTi18n::setLocale(): Attempting to set Locale to: en Category: 6
DEBUG [194]: TTi18n::setLocale(): bAttempting to set Locale to: en
DEBUG [196]: TTi18n::setLocale(): Failed setting i18n locale: en
DEBUG [316]: TTi18n::chooseBestLocale(): Unable to find and set a locale.
DEBUG [89]: Install::isInstallMode(): Install Mode is ON
DEBUG [465]: Install::checkPHPVersion(): Comparing with Version: 5.1.2
DEBUG [503]: Install::checkPHPVersion(): RetVal: 0
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [921] Array: Install::checkAllRequirements(): RetArr:

array(3) {
[0]=>
int(7)
[1]=>
int(5)
[2]=>
int(0)
}


DEBUG [465]: Install::checkPHPVersion(): Comparing with Version: 5.1.2
DEBUG [503]: Install::checkPHPVersion(): RetVal: 0
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [465]: Install::checkPHPVersion(): Comparing with Version: 5.1.2
DEBUG [503]: Install::checkPHPVersion(): RetVal: 0
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [921] Array: Install::checkAllRequirements(): RetArr:

array(3) {
[0]=>
int(7)
[1]=>
int(5)
[2]=>
int(0)
}


DEBUG [465]: Install::checkPHPVersion(): Comparing with Version: 5.1.2
DEBUG [503]: Install::checkPHPVersion(): RetVal: 0
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [465]: Install::checkPHPVersion(): Comparing with Version: 5.1.2
DEBUG [503]: Install::checkPHPVersion(): RetVal: 0
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [532]: Install::getMemoryLimit(): RAW Limit: 8M
DEBUG [534]: Install::getMemoryLimit(): Limit: 8
DEBUG [921] Array: Install::checkAllRequirements(): RetArr:

array(3) {
[0]=>
int(7)
[1]=>
int(5)
[2]=>
int(0)
}


============================================================================

============================================================================
PROFILER OUTPUT
============================================================================
Calls Time Routine
-----------------------------------------------------------------------------
1 0.0000 ms (0.00 %) unprofiled

2334.7371 ms (100.00 %) Missed
============================================================================
2334.7371 ms (100.00 %) OVERALL TIME
============================================================================

What did I do wrong? Please advice. Thanks

[shaunw]

Warning: opendir(/tmp/timetrex/) [function.opendir]: failed to open dir:

Did you create /tmp/timetrex, and make sure your web server can write to it?

[moonlighter]

Greetings, All!

While attemtping installation, I get to the license.php page, and after checking the box and clicking "Next" it reloads the same page.

If I try to load requirements.php it coughs up a 404, even though the file is there with 644 permission level.

I turned on debugging and set verbosity to 11 and tried reloading the license page, and here is the result:

Code: Select all

Debug Buffer
============================================================================
Memory Usage: 2804772
----------------------------------------------------------------------------
DEBUG [205]: [Function](): URI: /time/interface/install/License.php
DEBUG [207]: [Function](): Production: 1
DEBUG [53]: [Function](): Bypassing Authentication
DEBUG [348]: TTi18n::chooseBestLocale(): Choosing Best Locale...
DEBUG [401]: TTi18n::chooseBestLocale(): cSetting Locale: en_US
DEBUG [270]: TTi18n::setLocale(): Attempting to set Locale to: en_US Category: 6 Current Locale: 
DEBUG [273]: TTi18n::setLocale(): Attempting to set Locale to: en_US
DEBUG [287]: TTi18n::setLocale(): Setting translator normalized locale to: en_US
DEBUG [305]: TTi18n::setLocale(): Set Locale To: en_US
DEBUG [410]: TTi18n::chooseBestLocale(): Using Locale: en_US
DEBUG [51]: [Function](): Start
DEBUG [35]: Redirect::page(): Redirect URL: Requirements.php
DEBUG [90]: Install::isInstallMode(): Install Mode is ON
============================================================================

============================================================================
                              PROFILER OUTPUT
============================================================================
Calls                    Time  Routine
-----------------------------------------------------------------------------
  1    0.0000 ms (0.00 %)  unprofiled

       271.0731 ms (100.00 %)  Missed
============================================================================
       271.0731 ms (100.00 %)  OVERALL TIME
============================================================================

Any ideas?

Many thanks!

[shaunw]

Check your Apache or PHP error logs for some hints as to what is happening. Also ensure that PHP either has display_errors enabled, or log_errors enabled.