Automatic Punch IN/OUT and Meals Policy not working

General support regarding TimeTrex, such as
configuring policies/taxes or processing payroll.
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frantzlaroche
Posts: 7
Joined: Fri Aug 01, 2014 1:15 am

Automatic Punch IN/OUT and Meals Policy not working

Post by frantzlaroche »

A couple of issues I am experiencing and need help to resolve:

1) Automatic Punch IN/OUT is not activated and I'm receiving exception emails because of this. My Recurring Schedule is setup with the Auto-Punch item checked and employees assigned to it

2) Overtime is being applied because it is not automatically deducting for 1 hour lunch per Meals Policy. My Overtime Policy, Meals Policy and Schedule Policy appear to be correct (as far as I can tell) so not sure why it is not applying it.
shanec
Posts: 417
Joined: Thu Apr 25, 2013 8:22 am

Re: Automatic Punch IN/OUT and Meals Policy not working

Post by shanec »

Please post a screenshot of your schedule for the current date so we can assist you further.
frantzlaroche
Posts: 7
Joined: Fri Aug 01, 2014 1:15 am

Re: Automatic Punch IN/OUT and Meals Policy not working

Post by frantzlaroche »

shanec wrote:Please post a screenshot of your schedule for the current date so we can assist you further.
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frantzlaroche
Posts: 7
Joined: Fri Aug 01, 2014 1:15 am

Re: Automatic Punch IN/OUT and Meals Policy not working

Post by frantzlaroche »

It's been a while with no answer. Any idea what the problem is?
frantzlaroche wrote:
shanec wrote:Please post a screenshot of your schedule for the current date so we can assist you further.
shanec
Posts: 417
Joined: Thu Apr 25, 2013 8:22 am

Re: Automatic Punch IN/OUT and Meals Policy not working

Post by shanec »

At this time are you still able to replicate any of the issues you mentioned?
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