TimeTrex Time and Attendance

I am trying to process payroll for a new employee. It fails to generate a paystub and says "No earnings. Employee may not have any earnings for this time period, or the wage may not be set." I have verified that this person does have hours because earlier in processing payroll I can see the hours on the timesheet summary. So I think it's a problem with the wage. I have verified about a billion times that there is a wage set, and all of the settings are the same as a previous employee (for whom I was able to calculate payroll just fine). In addition, I have verified that the wage effective date is correct, and is set way before the hours she started working. I have no idea how to fix this. Thanks!

Did you recalculate the employees timesheet after adding their wage?

mikeb wrote: ↑Fri Aug 11, 2023 4:26 pm Did you recalculate the employees timesheet after adding their wage?

I'm possibly not understanding exactly what this means, but when processing payroll I see the time sheet summary and have viewed/refreshed that after adding the wage. But the wage shows up as blank on the report, although the total time worked for the employee is correct. And I have clicked the refresh button on the timesheet itself. Is there some other way to "recalculate the employee timesheet"? Thanks.

For the employee in question, please see the following for instructions:
https://help.timetrex.com/v16.0/communi ... sheets.htm

That finally made it work, thank you so much!