TimeTrex Time and Attendance

I wonder if I have configured this correctly - since I don't get any email notifications, or I did get one yesterday but since I had it configured 7 days ago its pretty strange?

Im using version: 7.0.2 and I run it local on a server.

My goal is that I want the email notification sent to person "B" and "C". Both should have this email once "A" make an exception, based on the "Exceptions policy".

I did it this way:

1. Configure the "Exceptions policy". My goal is that I want notifications if person "A" are 1min late/early and if person "A" works below 8h. Person "A" start his work at 09:15 and go home at 17:45. This with 30min lunch. Therefore I did config it like this:



2. Configure the "Hierarchy" as below. If person "A" make "Exception" person "B" and "C", the superiors, get a notification.


3. Last but not least I did input this to person "A", and under Policy Groups:


So - what I did wrong here? Why I dont get the emails?

I also miss the email-configuratior? Like SMTP and such, or how the software can handle this without email-servers?

Please check the following:
- Check Employee Information to make sure correct email addresses are set up.
- Make sure that Notifications are enabled in Employee Preferences.
- Please provide us with your registration key located at Help -> About.

As a reminder please note that Exceptions cannot be tested manually creating or editing punches. An employee can only trigger exception emails by actually punching in/out themselves

Please see the Employee Information section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... nformation
Please see the Employee Preferences section of the TimeTrex Administrator Guide: http://help.timetrex.com/index.php/Time ... references

Hi

Person B and C always get the first message, when he/she punch-in, but nothing else.

Yesterday I (think) configure the "Exceptions policy" so that person B and C will get message if person A punch out/in to early/late. That means person B and C should always get a email regarding person A and his/her punches? Correct?

My key is: ca815e27d3368b2f0ad6c25c59516ca4

If I understand you, yes you are correct.

shanec wrote:If I understand you, yes you are correct.

The problem is that person B and person C don't get the emails. They only get the once, when person A punch in to late. Thats the only one person B and person C gets

Some small update. I now always get the message if Person A punch in late or if person A are out late, but I don't get it if person A is early out or early in.

I found out that I need to "re-stamp" all his time (Save & Next), to get above messages but I still miss when Person A punch in to early and if person A leaves to early.

Ideas?

In the first screenshot you posted you'll notice two Exceptions: In Early (S3) and Out Early (S5). The In Early Exception is not checked and so is disabled.
These two Exceptions will assist you with employee early punch conditions.

Hi

I still have the same problem. The emails are delivered if person A are late in but thats all. So strange this.

My settings:

What is the Start/Stop window set to in your schedule policies?

Hi

These are my settings:

(Thanks for great help BTW, hope we can find a solution).

So your Start/Stop window is set to 00:00, which is likely causing your problem, the default value is 02:00, try that instead.