TimeTrex Time and Attendance

Hi,

I am currently receiving the following error on Timetrex as is another company who I have recommended Timetrex to.

WARNING: Employees has days not assigned to a pay period. Please perform a pay period import to correct.
When I run my usual reports (i.e punch summary report etc) for the current period they are incorrect and appear to have total hrs from when I very first starting using Timetrex rather than just for the current week.

This problem only started this week. I am running version 8.0.7 on Chrome. PC is Win7 Professional SP1

I have tried a pay period import however this does not seem to be fixing the problem.

Could you please advise how I should go about fixing this or is this a general error on Timetrex.

Thanks again for all your help.

From the screenshot that you provided make sure that the employee is assigned to a Pay Period Schedule by clicking the Edit Employee icon. Once the employee is assigned to a Pay Period Schedule you'll need to associate their punches with the proper pay periods by following these steps:
- Click Payroll -> Pay Period
- From the list that appears select any OPEN Pay Periods by using SHIFT/CTRL and clicking on them.
- Click the Import Data icon.
- From the dialogue box that appears click the "Yes" button.

The selected Pay Period(s) should now contain employee punch data and the error message should no longer appear.

I am experiencing this error message. I tried importing the pay period and the warning still exists. What is the point of importing a pay period anyways?

This is our initial setup. The pay period shows 1/1/2016 - 1/15/2016 paying on 1/20/2016

We have only punches right now on 1/1/2016. To my knowledge all I should have to do on 1/15/2016 is review timesheets, process payroll, paystub amendments and voila. Do I always have to "import pay periods"? If so what does it do and how do I get rid of this warning message?

Thanks,
Joe

The import process is normally just something you need to do on rare occasions when something is wrong. If you can post a uncroppted screenshot of the timesheet where you are seeing the error message, it would be helpful.

My auto-update to 9.07 Community Edition went through this past week. We have one pay period schedule that begins at 00:00 Monday. All employees are assigned to it. Today, it did not automatically create a new pay period, and I am now seeing this same error message on all timesheets.

I manually created a new pay period (Payroll->Pay Periods->New) so that I would have a pay period in Open status. Per the instructions in the earlier post, I selected it which made the Import Data icon active, then did the import. The error is now gone.

What I am curious about is why the new week's pay period did not auto-create.

Please send a full uncropped screenshot of you pay period schedule settings, and a screenshot of your pay period list.

Here you are.

Unfortunately your images didn't come through, could you try attaching them again, perhaps in a different format like .JPG or .PNG?

Strange, I see them just fine here. Grab.app saves them as tiffs, which seemed portable enough. Here they are as pdf's.

I'm not seeing any obvious issues with those screenshots, if the pay period doesn't get created next week you may want to enable debug logging to get more information.

This problem happened again today. Pay period ended on Sunday, new pay period was not created on Monday. When I looked at timesheets for the new week, there was a big red error banner. I followed the same steps:

- manually created a new pay period for the new Monday-Sunday week so there was an open pay period.
- selected the newly-created open pay period.
- clicked Data Import, which completed successfully.

At this point, the big red error banner on Timesheets went away. However, no one can punch in. When I try to record a punch, I either see no effect or I see the swirly "thinking" icon, but then the timesheet is not updated.

What should I look for next?

Regarding punches not being saved, if you are using TimeTrex v9.0.10, please see this topic: http://forums.timetrex.com/viewtopic.php?f=2&t=7094

Yes, this is v9.0.10. Posting to the other thread. Thanks.