Hello Everyone,
I am using the Time Trex system live right now. I have a user that punched in before midnight and out after midnight the following day. The hours did not register for these dates. Does anyone have any suggestions or answers on how this can be corrected?
Punches After Midnight
Sorry let me be more clear.
A employee punches in at 10pm today, they punch out at 4am the following day. Today should account for 2 hours 10pm-12pm and tomorrow should account for 4 hours 12am-4am, for a total of 6 hours. In the system you cannot punch in at 10pm and punch out at 4am. And you cannot add those punches in either.
A employee punches in at 10pm today, they punch out at 4am the following day. Today should account for 2 hours 10pm-12pm and tomorrow should account for 4 hours 12am-4am, for a total of 6 hours. In the system you cannot punch in at 10pm and punch out at 4am. And you cannot add those punches in either.
I'm still confused. What is stopping you from punching in at 10pm and out at 4am in TimeTrex? Are you getting an error message? Can you please describe in a step-by-step fashion what you are doing?
Do you want all the time (even 4am punches) to be included on the previous day (same day as the 10pm punches), or the day they were punched on?
Can you provide screenshots of what is happening by chance?
Again, TimeTrex fully supports punches that span midnight, so I'm trying to figure out exactly what you are doing (or not doing) that is keeping you from getting the results you want.
Do you want all the time (even 4am punches) to be included on the previous day (same day as the 10pm punches), or the day they were punched on?
Can you provide screenshots of what is happening by chance?
Again, TimeTrex fully supports punches that span midnight, so I'm trying to figure out exactly what you are doing (or not doing) that is keeping you from getting the results you want.
I received your screenshot, what you need to do is delete the 4AM punch, then click on the blank cell directly below the 10PM punch, and enter 4:00AM, then change the date field to the following day.
I'm going to guess that you may be using the "Add: Punch" button, which may what is causing you problems. You only need to use the Add: Punch button when there isn't a blank cell to click on for the day.
You may also need to increase the Daily Continuous Time setting for your pay period schedule if you're having problems with employee punches creating that "gap" and not totaling properly. Increasing that value to 6hours may help.
I'm going to guess that you may be using the "Add: Punch" button, which may what is causing you problems. You only need to use the Add: Punch button when there isn't a blank cell to click on for the day.
You may also need to increase the Daily Continuous Time setting for your pay period schedule if you're having problems with employee punches creating that "gap" and not totaling properly. Increasing that value to 6hours may help.
Hi Shaunw,
I have the same error message "Out punches cannot occur before an in punch in the same punch pair." but with different conditions. I mean we work from Sat->Wed 8:00am -> 5:00pm with one hour luch break.
The question will be: How can we avoid such error to appear. I mean what are the menus those sould be configured to avoid this issue to appear.
Please advice.
I have the same error message "Out punches cannot occur before an in punch in the same punch pair." but with different conditions. I mean we work from Sat->Wed 8:00am -> 5:00pm with one hour luch break.
The question will be: How can we avoid such error to appear. I mean what are the menus those sould be configured to avoid this issue to appear.
Please advice.