"New message waiting in TimeTrex" but no new msgs

[edemeulle]

Multiple people are getting "New message waiting in TimeTrex" email messages some days however there are no new messages to be seen. Is this supposed to happen when one keeps messages in their inbox? If not, what else could be causing this?

[shaunw]

Email notifications for new messages are only sent out when a new message is sent to an employee, or a new message was added to a thread that they have participated in.

Messages can also be attached to requests of course too.

Depending on how your email system is setup, these messages may also be delayed, so by the time the employee actually gets them, they have already viewed the message in TimeTrex, so its already marked as "read".

[edemeulle]

One particular user has received this message multiple times and there is no message activity either in messages or in requests. Is there a third possibility that I can check for?

[shaunw]

Its possible that another employee could have his email address entered in their information, so when he gets a message the notification gets sent to someone else.

We haven't had any reports of notifications being sent to the wrong person that I'm aware of, so something definitely sounds strange.