Search found 7524 matches

by shaunw
Wed Feb 26, 2020 5:45 pm
Forum: Help
Topic: Premium Policy doesn't seem to catch the correct hours
Replies: 5
Views: 22

Re: Premium Policy doesn't seem to catch the correct hours

The reason I didn't think to check the timezone is that the setting isn't anywhere to be set on the employee edit page. I did take care to populate the employee's country as Philippines, but that doesn't seem to have bearing on this. As an Administrator you can go to Employee -> Preferences to view...
by shaunw
Wed Feb 26, 2020 12:05 pm
Forum: Help
Topic: Premium Policy doesn't seem to catch the correct hours
Replies: 5
Views: 22

Re: Premium Policy doesn't seem to catch the correct hours

Do all employee records (even administrators) have the same timezone specified in TimeTrex?

Can you also please include screenshots showing your premium policy settings (edit screen, showing the exact settings on each tab), and the example employees timesheet for each week.
by shaunw
Tue Feb 25, 2020 11:03 am
Forum: Help
Topic: Active the Arabic language
Replies: 5
Views: 32

Re: Active the Arabic language

Unfortunately not.
by shaunw
Mon Feb 24, 2020 4:52 pm
Forum: Help
Topic: Pay Period Permissions
Replies: 1
Views: 11

Re: Pay Period Permissions

There is not a separate permission for that, if someone can edit a pay period, they can close and re-open it.
by shaunw
Mon Feb 24, 2020 4:51 pm
Forum: Help
Topic: Active the Arabic language
Replies: 5
Views: 32

Re: Active the Arabic language

I looked into this more and the Arabic translation was removed from TimeTrex due to it getting too far out of date.

It can be re-added if more than 90% of the strings are translated again, which you can help us with by going here:
viewtopic.php?f=5&t=707
by shaunw
Mon Feb 24, 2020 9:23 am
Forum: Help
Topic: Active the Arabic language
Replies: 5
Views: 32

Re: Active the Arabic language

To better assist you, please see the following FAQ:
viewtopic.php?f=6&t=89
by shaunw
Wed Feb 19, 2020 2:18 pm
Forum: Installation Help
Topic: Transferring to a new Ubuntu install
Replies: 3
Views: 45

Re: Transferring to a new Ubuntu install

Unfortunately your log is pretty much empty and doesn't contain any useful information about the error message. The most common issue we see with this type of error is the security settings in PostgreSQL are not configured such that they allow connections on the interface (ie: localhost). If you act...
by shaunw
Wed Feb 19, 2020 9:06 am
Forum: Installation Help
Topic: Transferring to a new Ubuntu install
Replies: 3
Views: 45

Re: Transferring to a new Ubuntu install

Please check the TimeTrex logs for a more detailed error message.
by shaunw
Mon Feb 10, 2020 2:00 pm
Forum: Help
Topic: Inactive Employee Filter
Replies: 1
Views: 73

Re: Inactive Employee Filter

You can customize the layout and filters of most dropdown boxes as described here:
https://help.timetrex.com/latest/commun ... -menus.htm
by shaunw
Sat Feb 01, 2020 2:57 pm
Forum: General Discussion
Topic: About Pay Stub
Replies: 1
Views: 101

Re: About Pay Stub

Processing pay stub transactions is the key step that you are missing, which tells TimeTrex to generate checks or EFT/ACH files and lets it know that the pay stub has been paid. If you follow the Process Payroll wizard steps, it will walk you through everything.
by shaunw
Thu Jan 30, 2020 10:45 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

Used TT to generate the reporting file for the SSA, the SSA rejected the format, which I fixed by using notepad to insert my SSA reporting number in the correct character spaces then deleting that same number of spaces so the character length of the line was still the correct number of bytes. If yo...
by shaunw
Wed Jan 29, 2020 12:16 pm
Forum: Developers
Topic: JSON API method isLoggedin vs Login
Replies: 2
Views: 119

Re: JSON API method isLoggedin vs Login

I'm not sure I understand your question, you of course must login every time you intend to make API calls for security reasons. You only need to login once per "session" though, so you can login, make as many API calls as you wish, then logout when done. The isLoggedIn() method is intended to be use...
by shaunw
Tue Jan 28, 2020 4:19 pm
Forum: Developers
Topic: List all Employees JSON API
Replies: 3
Views: 61

Re: List all Employees JSON API

By default get*() API calls return all data if you don't pass in any arguments. Arguments are only needed if you want to filter the results to reduce what is returned.
by shaunw
Tue Jan 28, 2020 3:10 pm
Forum: Developers
Topic: List all Employees JSON API
Replies: 3
Views: 61

Re: List all Employees JSON API

Please see more information about our API and even a specific example on obtaining employee (user) records from TimeTrex here:
https://www.timetrex.com/workforce-management-api
by shaunw
Mon Jan 27, 2020 2:46 pm
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

TimeTrex definitely populates the local taxes on W2's if configured correctly to do so.

Please attach screenshots of your Ohio local Tax/Deduction record details, and corresponding Remittance Agencies so we can see how you actually have things setup.
by shaunw
Mon Jan 27, 2020 9:46 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

The W2 report "Form Setup" tab, and the Tax/Deduction records themselves all contribute to specify which amounts go into which boxes.
by shaunw
Mon Jan 27, 2020 9:39 am
Forum: Help
Topic: Setting Up Polices
Replies: 3
Views: 81

Re: Setting Up Polices

Unfortunately TimeTrex does not have that functionality at this time.
by shaunw
Sat Jan 25, 2020 11:51 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

As long as you used the same pay stub account all year for the same taxes, then its just a matter of linking that pay stub account to the proper W2 boxes and that will work "retroactively". However if you switched pay stub accounts mid-year and the same tax has amounts in two different pay stub acco...
by shaunw
Thu Jan 23, 2020 11:06 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

State and Local taxes are automatically detected for W2's based on the Tax/Deduction records and remittance agency setup. So TimeTrex will check for any Tax/Deduction records assigned to the employees Legal Entity with a calculate type of "Provincial/State Income Tax Formula" and use those amounts i...
by shaunw
Thu Jan 23, 2020 9:17 am
Forum: Help
Topic: Setting Up Polices
Replies: 3
Views: 81

Re: Setting Up Polices

Can you please provide more details as to what the actual real-world scenario is that you are working with and what the $10 amendment is?
by shaunw
Tue Jan 21, 2020 4:56 pm
Forum: Help
Topic: DIscontinuing: Issue with Error Message. New topic
Replies: 8
Views: 370

Re: DIscontinuing: Issue with Error Message. New topic

It seems like the installer URL you are using is incorrect and it may be redirecting you back to the main login screen. The error message you are seeing should only appear when on the main login screen and when the timetrex.ini.php has installer_enabled = TRUE set.
by shaunw
Tue Jan 21, 2020 3:54 pm
Forum: Help
Topic: DIscontinuing: Issue with Error Message. New topic
Replies: 8
Views: 370

Re: DIscontinuing: Issue with Error Message. New topic

In that case, you will need to upgrade TimeTrex to the latest version, which does support PHP v7.4. Note that you need to do this in the exact same way that you originally installed TimeTrex. So if you installed TimeTrex originally from a .ZIP, use the .ZIP to upgrade. If you installed from the .DEB...
by shaunw
Tue Jan 21, 2020 9:10 am
Forum: Help
Topic: DIscontinuing: Issue with Error Message. New topic
Replies: 8
Views: 370

Re: DIscontinuing: Issue with Error Message. New topic

Run the TimeTrex web installer system requirements check step and it will provide you with exact details on the error. Note that this does not require downloading or installing anything whatsoever, its simply accessing the installer URL like this: http://mydomain.com/timetrex/interface/install/insta...
by shaunw
Mon Jan 20, 2020 9:53 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 11
Views: 222

Re: Getting Local Taxes onto W2s - kinda Urgent please

If you changed the Pay Stub Account previously, you don't need to try and change it back now (which wouldn't take effect retroactively anyways), you just need to properly link it everything that is needed to the new pay stub account so it can be used now. With the W2's you need to ensure the Form Se...
by shaunw
Fri Jan 17, 2020 6:00 pm
Forum: Help
Topic: Issue with Error Message and 2020
Replies: 30
Views: 2201

Re: Issue with Error Message and 2020

Please check the TimeTrex log file for more information.