Search found 7839 matches

by shaunw
Thu Nov 17, 2022 12:22 pm
Forum: Developers
Topic: List all Employees JSON API
Replies: 6
Views: 7690

Re: List all Employees JSON API

Yes, I would recommend using the API Tracing functionality described here: https://www.timetrex.com/workforce-management-api Then go to Employee -> Employees and create the exact list you want, with the columns and sorting specified, then you can see the API call that is being used and copy that to ...
by shaunw
Mon Nov 14, 2022 3:50 pm
Forum: Help
Topic: Punches duplicating
Replies: 2
Views: 80

Re: Punches duplicating

They appear to be transfer punches, which is where TimeTrex punches them out of one branch/department and into another at the exact time time. Is the employee clicking the "Transfer" checkbox when they punch in/out by chance?
by shaunw
Mon Nov 14, 2022 8:56 am
Forum: General Discussion
Topic: Pay Stub Download
Replies: 2
Views: 85

Re: Pay Stub Download

That message appears to be related to a 3rd party extension or application (IDM), as such it is outside the scope of TimeTrex itself. I would recommend that you contact the supplier of that software instead for further assistance, or disable it.
by shaunw
Mon Nov 07, 2022 6:04 pm
Forum: General Discussion
Topic: Status Holiday
Replies: 4
Views: 98

Re: Status Holiday

Holiday Policies tell TimeTrex which days are holidays, and what to do when an employee does not work on a holiday. When an employee does work on a holiday, that is usually considered overtime, so you can use a Overtime Policy of type "Holiday" for those cases.
by shaunw
Thu Nov 03, 2022 2:41 pm
Forum: Help
Topic: how to edit the output of the csv file
Replies: 2
Views: 38

Re: how to edit the output of the csv file

Payroll -> Remittance Sources, edit the source account, then you can define the ACH file format there, and provide settings required by your bank under the "Advanced" tab. Only settings that are required by your bank need to be filled out, so your bank will provide those to you.
by shaunw
Tue Nov 01, 2022 8:51 am
Forum: Help
Topic: how do I add checking accounts
Replies: 2
Views: 25

Re: how do I add checking accounts

For the employer/source accounts, its under: Payroll -> Remittance Sources

For employees, its under: Employee -> Pay Methods or edit any employee record and click the "Pay Methods" tab.
by shaunw
Mon Oct 31, 2022 12:11 pm
Forum: Installation Help
Topic: baseurl and chechsums error
Replies: 3
Views: 140

Re: baseurl and chechsums error

Please enable logging in your TimeTrex.ini.php file, by setting the following under the [debug] section:
enable = TRUE
enable_display = FALSE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10

Go through the web-based installer again, then attach a copy of your log here.
by shaunw
Thu Oct 27, 2022 11:07 am
Forum: General Discussion
Topic: Status Holiday
Replies: 4
Views: 98

Re: Status Holiday

Please see the Administrator Guide regarding Holiday Policies:
https://help.timetrex.com/v16.0/communi ... licies.htm
by shaunw
Fri Oct 21, 2022 9:50 am
Forum: General Discussion
Topic: Direct Deposit
Replies: 5
Views: 156

Re: Direct Deposit

The Community Edition does offer payroll functionality, and that includes direct deposit functionality by way of exporting EFT/ACH files that can be sent to your bank for processing. However there are many ways to handle direct deposit, and the method you are looking for specifically, unfortunately ...
by shaunw
Thu Oct 20, 2022 1:02 pm
Forum: General Discussion
Topic: Direct Deposit
Replies: 5
Views: 156

Re: Direct Deposit

Yes, TimeTrex can handle direct deposit without your bank being involved from a cash management perspective, or having to upload EFT/ACH files.

However, it is not functionality that is available in the Community Edition and unfortunately not a service currently offered to single employee companies.
by shaunw
Tue Oct 18, 2022 1:53 pm
Forum: General Discussion
Topic: Direct Deposit
Replies: 5
Views: 156

Re: Direct Deposit

If TD bank allows you to upload EFT files for direct deposit purposes, there should be no problem sending money from it to your CIBC bank account (or any others). However said EFT service from banks usually requires speaking to their Cash Management department and can often cost hundreds of dollars ...
by shaunw
Fri Oct 14, 2022 1:29 pm
Forum: Installation Help
Topic: How to get to timetrex.ini.php
Replies: 8
Views: 150

Re: How to get to timetrex.ini.php

Did you happen to change the "host" setting under the [database] section? If so, that is the wrong one, you want to change the "hostname" setting under the [other] section near the bottom of the file.
by shaunw
Thu Oct 13, 2022 4:31 pm
Forum: Installation Help
Topic: How to get to timetrex.ini.php
Replies: 8
Views: 150

Re: How to get to timetrex.ini.php

You need to be logged into your system as the "root" user (or use the 'sudo' tool), then you should be able to access any and all files.
by shaunw
Thu Oct 13, 2022 12:24 pm
Forum: Installation Help
Topic: How to get to timetrex.ini.php
Replies: 8
Views: 150

Re: How to get to timetrex.ini.php

Sorry, I don't understand why you are trying to change the ownership of a file when the original issue you mentioned was the hostname not matching. This seems like two completely separate issues? Can you please clarify?
by shaunw
Thu Oct 13, 2022 7:47 am
Forum: Installation Help
Topic: How to get to timetrex.ini.php
Replies: 8
Views: 150

Re: How to get to timetrex.ini.php

The location depends on how you installed TimeTrex specifically. Though a permission denied error would lead me to believe the file exists where you think it is, so perhaps try using "sudo" to edit it instead.
by shaunw
Thu Sep 29, 2022 1:47 pm
Forum: Help
Topic: Over time after 8 hours
Replies: 1
Views: 104

Re: Over time after 8 hours

The situation you described is an advanced case and beyond what the Community Edition is designed for, or capable of handling. TimeTrex Corporate Edition with its Job Costing module is capable of handling your specific requirements though. In fact, we have customers in your exact industry using it a...
by shaunw
Tue Sep 27, 2022 9:28 am
Forum: Help
Topic: Mobile Kiosk Quickpunch Error
Replies: 1
Views: 48

Re: Mobile Kiosk Quickpunch Error

Thank you for your post, however these forums are for the Community Edition of TimeTrex only, which does not include the TimeTrex mobile app.

Please email support@timetrex.com or call our support department at 1-800-714-5153 so we can better assist you that way instead.
by shaunw
Wed Sep 14, 2022 6:31 pm
Forum: Installation Help
Topic: getting a checksum error when trying to install
Replies: 1
Views: 101

Re: getting a checksum error when trying to install

Are you unzipping the file on your local computer then uploading them too your server? If so, they are likely getting corrupted in the file transfer process. Try downloading the .ZIP file directly to your server and unzipping it there instead.
by shaunw
Tue Sep 13, 2022 7:50 am
Forum: Help
Topic: Change Primary Account/Admin
Replies: 2
Views: 82

Re: Change Primary Account/Admin

Please email support@timetrex.com requesting to remove yourself from the account and the full name/contact details of the person who will replace you.
by shaunw
Mon Sep 05, 2022 5:30 pm
Forum: Help
Topic: Cannot log into Timetrex
Replies: 1
Views: 98

Re: Cannot log into Timetrex

Please see this post and provide the requested diagnostic information. You may need your boss to do this for you.
viewtopic.php?t=89
by shaunw
Tue Aug 30, 2022 9:36 am
Forum: Help
Topic: Slow message processing
Replies: 11
Views: 210

Re: Slow message processing

According to the log, TimeTrex is still attempting to send push notifications to the registered devices and since those are being blocked, they are causing slow downs. You will need to ensure you have disabled push notifications in the preferences of every employee to avoid this, as sending requests...
by shaunw
Thu Aug 25, 2022 10:23 am
Forum: Help
Topic: Slow message processing
Replies: 11
Views: 210

Re: Slow message processing

Logging isn't enabled on your system currently. If you go to Help -> About, click the more (three dot) icon at the top right, then click "Diagnostics: Enable", that will enable it, then replicate the slow operation then send the log again.
by shaunw
Thu Aug 25, 2022 8:22 am
Forum: Help
Topic: Slow message processing
Replies: 11
Views: 210

Re: Slow message processing

Notifications are real-time notifications sent to web-browsers and the mobile app. Not only do they allow for real-time notifications (such as when a message is received, a request is sent, an exception occurs, etc...) they also allow features like task queue handling and real-time data updates with...
by shaunw
Wed Aug 24, 2022 8:12 am
Forum: Help
Topic: Slow message processing
Replies: 11
Views: 210

Re: Slow message processing

You can find our privacy policy here: https://www.timetrex.com/terms In terms of notifications themselves, the information simply gets passed through our servers to the necessary notification services (ie: Google, Apple, Mozzila [Firefox]). This prevents the need for every installation of TimeTrex t...
by shaunw
Tue Aug 23, 2022 10:33 am
Forum: Help
Topic: Question about premium pay
Replies: 1
Views: 59

Re: Question about premium pay

TimeTrex can do exactly what you require (even the majority of shift rule) however it is considered more advanced functionality and therefore is only available in the paid Professional Edition or higher. There is also additional complexities around overtime (ie: FLSA overtime averaging) that you wil...