Search found 7707 matches

by shaunw
Tue Sep 21, 2021 10:13 am
Forum: General Discussion
Topic: Multiple Notification Emails After Upgrade to 14
Replies: 5
Views: 106

Re: Multiple Notification Emails After Upgrade to 14

We received your email, however the attached duplicate email files all seem to be substantially modified from what TimeTrex actually sends, but they definitely were sent at different times, which is strange. Checking the timestamps themselves, they are as follows: Mon, 20 Sep 2021 17:45:45 Mon, 20 S...
by shaunw
Fri Sep 17, 2021 4:22 pm
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 109

Re: Unable to change punches for a user

According to the diagnostic information you uploaded, I see that a punch on 09/17/21 5:37 was modified without any errors using a SOAP API call to: setPunch(). I don't see any such punch being modified through our main web UI though.
by shaunw
Fri Sep 17, 2021 3:25 pm
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 109

Re: Unable to change punches for a user

Please follow the "Providing Additional Diagnostics Information" procedure described in the following FAQ:
viewtopic.php?f=6&t=89&p=331#p331
by shaunw
Fri Sep 17, 2021 10:54 am
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 109

Re: Unable to change punches for a user

What version of TimeTrex are you using and when did you first notice the issue?
by shaunw
Fri Sep 17, 2021 8:12 am
Forum: General Discussion
Topic: Multiple Notification Emails After Upgrade to 14
Replies: 5
Views: 106

Re: Multiple Notification Emails After Upgrade to 14

So the timestamp at the bottom of the email all being the exact same second is likely the smoking gun here. You censored the email addresses, but if they are all going to the same email address, and they are arriving tens of minutes apart, but the timestamp at the bottom of the email body is the exa...
by shaunw
Thu Sep 16, 2021 12:19 pm
Forum: General Discussion
Topic: Multiple Notification Emails After Upgrade to 14
Replies: 5
Views: 106

Re: Multiple Notification Emails After Upgrade to 14

That definitely should not be happening. When logged into TimeTrex, if you click the bell icon at the top right, do you see multiple notification records there that match with each email that you received? Are you able to attach screenshots of two or three of the emails for the same request here inc...
by shaunw
Tue Aug 24, 2021 5:10 pm
Forum: Help
Topic: purgeing employee list
Replies: 16
Views: 6537

Re: purgeing employee list

jhonathanmaster wrote:
Tue Aug 24, 2021 4:33 pm
Hello, I was doing testing with TimeTrex and I would like to remove all the employees and related data to start by scratch do you have any functionality to remove the user complete from the database?
Uninstalling TimeTrex completely and re-installing it would likely be the easiest way.
by shaunw
Mon Aug 23, 2021 2:44 pm
Forum: Help
Topic: No earnings, employee may not have any hours for this pay period
Replies: 3
Views: 1479

Re: No earnings, employee may not have any hours for this pay period

Salaried employees must have at least 1 minute of worked time in each pay period in order to receive their salary and have a pay stub generated. So you will need to ensure that they have punches on the timesheet.
by shaunw
Fri Aug 20, 2021 11:13 am
Forum: General Discussion
Topic: Unable to Delete Paystub
Replies: 1
Views: 101

Re: Unable to Delete Paystub

You will also need to go to Payroll -> Pay Stub Transactions and edit each transaction associated with the pay stub in question to change the Status to "Stop Payment". Only then can you delete the pay stubs. This is of course a safety mechanism to ensure you don't accidently delete a pay stub in whi...
by shaunw
Fri Aug 20, 2021 11:10 am
Forum: Help
Topic: Database schema out of sync
Replies: 1
Views: 84

Re: Database schema out of sync

That message was sent erroneously during the recent upgrade to TimeTrex v14.0. There was never any actual problem, just that error message was sent to some people when it shouldn't have been. We do apologize for the inconvenience.
by shaunw
Fri Aug 20, 2021 11:07 am
Forum: General Discussion
Topic: database schema is out of sync with edition after upgrade to 14
Replies: 2
Views: 210

Re: database schema is out of sync with edition after upgrade to 14

I got a notice two days ago that our TimeTrex Community cloud was upgraded to version 14.0, and then a notice that database schema is out of sync with edition. That message was sent erroneously during the recent upgrade to TimeTrex v14.0. There was never any actual problem, just that error message ...
by shaunw
Mon Aug 16, 2021 10:42 am
Forum: General Discussion
Topic: [Paystub] No transactions to process.
Replies: 2
Views: 7266

Re: [Paystub] No transactions to process.

If you manually created the pay stub (with Payroll -> Pay Stubs, New), you must also manually calculate and add all line items (including taxes and deductions) as well as any pay stub transactions too, only then will clicking "Process Transactions" process the transactions you created. Keep in mind ...
by shaunw
Tue Jul 13, 2021 9:09 am
Forum: Help
Topic: Out of cycle paystub tax error
Replies: 1
Views: 7377

Re: Out of cycle paystub tax error

I'm not sure I follow what is happening exactly, can you attach a copy of the pay stub with the personal information censored?
by shaunw
Mon Jul 12, 2021 9:10 am
Forum: Help
Topic: Scheduling
Replies: 2
Views: 3736

Re: Scheduling

I can't see it being anything other than timezone differences between the scheduler and employees. When logged in as the scheduler, what timezone is specified under MyAccount -> Preferences? Then if you go to Employee -> Preferences, what timezone does the employee have specified? Also are you using...
by shaunw
Tue Jul 06, 2021 8:55 am
Forum: Installation Help
Topic: Community Upgrade Issues (DEB/ZIP)
Replies: 3
Views: 10338

Re: Community Upgrade Issues (DEB/ZIP)

Definitely not a good idea to have multiple PHP versions installed, as its possible that the maintenance jobs will end up using one version (CLI) and the web interface another (MOD-PHP or PHP-FPM). If PHP v8.0 is already installed, I would recommend going with it, as PHP 7.4 will end active support ...
by shaunw
Fri Jun 25, 2021 2:56 pm
Forum: Installation Help
Topic: Installation in macOS Big Sur
Replies: 1
Views: 3834

Re: Installation in macOS Big Sur

While TimeTrex can run on OSX without a problem, we do not support it, nor provide instructions for installing on it at this time. We recommend using Windows or Linux instead.
by shaunw
Wed Jun 16, 2021 8:29 am
Forum: Help
Topic: calculating auto time in lieu with autodeducted lunch
Replies: 53
Views: 14705

Re: calculating auto time in lieu with autodeducted lunch

Due to the fact that you haven't fully described your requirements (or they have changed) and the complex nature of the situation, these forums aren't conducive to a timely solution. As such I would recommend consider purchasing TimeTrex Professional Services, this would allow a TimeTrex expert to c...
by shaunw
Thu Jun 10, 2021 10:34 am
Forum: Installation Help
Topic: Passwords do not work after upgrade
Replies: 6
Views: 5525

Re: Passwords do not work after upgrade

Okay, v11.5 is extremely old, its possible the auto-upgrade system couldn't perform the upgrade for some reason and eventually gave up years ago.
by shaunw
Thu Jun 10, 2021 7:58 am
Forum: Installation Help
Topic: Passwords do not work after upgrade
Replies: 6
Views: 5525

Re: Passwords do not work after upgrade

Auto upgrades are enabled by default and would not cause any problems with passwords. If the auto upgrade failed for some reason normally you would have seen an error message at the top of your screen when logged into TimeTrex stating such. However it really depends on what version of TimeTrex you w...
by shaunw
Wed Jun 09, 2021 11:07 am
Forum: Installation Help
Topic: Passwords do not work after upgrade
Replies: 6
Views: 5525

Re: Passwords do not work after upgrade

Normally TimeTrex will automatically upgrade itself and you don't need use the .DEB file after the initial installation.
by shaunw
Wed Jun 09, 2021 8:53 am
Forum: Help
Topic: User Choice Punch time
Replies: 1
Views: 3703

Re: User Choice Punch time

Assign the employee to the "Regular Employee (Manual Punch)" permission group, then they can go to Attendance -> TimeSheet and enter punches for any day/time there.

Attendance -> In/Out is only designed for real-time tracking, therefore the time can never be changed.
by shaunw
Mon Jun 07, 2021 8:12 am
Forum: Help
Topic: WARNING: Hostname specified in TimeTrex config file does not match the accessed URL. Please contact your TimeTrex ....
Replies: 16
Views: 12628

Re: WARNING: Hostname specified in TimeTrex config file does not match the accessed URL. Please contact your TimeTrex ..

I set hostname to local ip, but when i iopen this IP, always Apache page is open. When I open 10.119.1.200/timetrex, then Timetrex login page is open. How i can change to my IP only? You will need to change your Apache config or use a .htaccess redirect for that, which is outside the scope of TimeT...
by shaunw
Thu Jun 03, 2021 8:22 am
Forum: Help
Topic: Time rounding policies
Replies: 1
Views: 3675

Re: Time rounding policies

What you described is conditional rounding (if 5mins before schedule, round one way; if 15mins after schedule round another way), which is only available in paid editions of TimeTrex.