Search found 389 matches

by shanec
Fri Jul 13, 2018 3:39 pm
Forum: Help
Topic: Schedule error when selecting date range
Replies: 8
Views: 245

Re: Schedule error when selecting date range

Please post an uncropped screenshot of the error message that you are receiving.
by shanec
Wed Mar 21, 2018 11:32 am
Forum: Help
Topic: Should the week range shown in Accumulated Time match the Overtime Week setting?
Replies: 1
Views: 246

Re: Should the week range shown in Accumulated Time match the Overtime Week setting?

Correct. If you want to change the Week date range shown in your screenshot under Accumulated Time adjust Calendar Starts On which can be located by clicking either My Account -> Preferences or Employee -> Preferences
by shanec
Fri Mar 16, 2018 3:45 pm
Forum: Help
Topic: Accrual Sick hours/days account
Replies: 1
Views: 232

Re: Accrual Sick hours/days account

Please post uncropped screenshots of the timesheet which can be located by clicking Attendance -> TimeSheet and the Report(s) being affected.
by shanec
Fri Mar 16, 2018 3:15 pm
Forum: General Discussion
Topic: Weekly off
Replies: 1
Views: 536

Re: Weekly off

Please post uncropped screenshots of the affected Recurring Schedule Template (Attendance -> Recurring Templates) and the Schedule View (Attendance -> Schedules)
by shanec
Thu Feb 22, 2018 10:02 am
Forum: Installation Help
Topic: Clock in and out with timtrex community
Replies: 1
Views: 392

Re: Clock in and out with timtrex community

The mobile app is available in the Professional Edition and above. For information concerning the Professional Edition please contact our sales department sales@timetrex.com

In order to punch using the web interface click Attendance -> In/Out
by shanec
Tue Feb 13, 2018 9:25 am
Forum: Help
Topic: Punches not viewable
Replies: 1
Views: 337

Re: Punches not viewable

Please provide us with uncropped screenshot(s) of the timesheet that is being affected.
by shanec
Fri Jan 19, 2018 4:24 pm
Forum: Help
Topic: Persistent Error 500
Replies: 14
Views: 1653

Re: Persistent Error 500

by shanec
Tue Nov 14, 2017 9:59 am
Forum: Help
Topic: Remembrance Day
Replies: 2
Views: 428

Re: Remembrance Day

You may need to delete the holiday from the Holidays tab of your Holiday Policy which can be located by clicking Policy -> Holiday Policies, and then Recalculating the affected timesheet. For more information please see the Holiday Policies section of the TimeTrex Administrator Guide: https://help.t...
by shanec
Thu Aug 24, 2017 11:17 am
Forum: General Discussion
Topic: Community Version
Replies: 2
Views: 1659

Re: Community Version

The Community Edition like all editions is available Cloud-Hosted (TimeTrex would host the software for you) or On-Site (you would host the software locally). If you would like to register for the Cloud-Hosted TimeTrex Community Edition you can do so here: http://www.timetrex.com/cloud_community.php...
by shanec
Wed Aug 23, 2017 9:50 am
Forum: Help
Topic: Print a Summary of timesheet
Replies: 4
Views: 784

Re: Print a Summary of timesheet

If I understand correctly, click Report -> Time Sheet Reports and from the drop-down menu select either TimeSheet Summary or TimeSheet Detail. At this point click the Time Period Section drop-down box and choose Custom Dates. Now you can enter January 2, 2017 as the Start Date and today's date as th...
by shanec
Wed Aug 23, 2017 8:16 am
Forum: Help
Topic: Print a Summary of timesheet
Replies: 4
Views: 784

Re: Print a Summary of timesheet

When generating the report are you receiving an error message, and if so what is the exact error message that you see? If possible please provide an uncropped screenshot of the error.
by shanec
Tue Aug 08, 2017 8:01 am
Forum: Help
Topic: help me!!!!
Replies: 1
Views: 501

Re: help me!!!!

What is the exact error message that you're receiving? If possible please provide us with an uncropped screenshot of the error.
by shanec
Fri Aug 04, 2017 10:23 am
Forum: Help
Topic: Custom Date Range for Timesheet Detail Report
Replies: 5
Views: 955

Re: Custom Date Range for Timesheet Detail Report

Yes Absolutely. After clicking Report -> TimeSheet Reports -> TimeSheet Detail, select Custom Dates from the Time Period Section drop-down box.
by shanec
Fri May 12, 2017 2:34 pm
Forum: Installation Help
Topic: Getting started - help
Replies: 3
Views: 1387

Re: Getting started - help

Please provide the complete file name including the file extension.
by shanec
Wed May 10, 2017 7:57 am
Forum: Installation Help
Topic: Getting started - help
Replies: 3
Views: 1387

Re: Getting started - help

What is the name of the file that you downloaded?
by shanec
Fri Apr 21, 2017 3:16 pm
Forum: Help
Topic: Missing Schedule Entries from a Recurring Schedule
Replies: 6
Views: 2395

Re: Missing Schedule Entries from a Recurring Schedule

Please choose one of the employees experiencing the schedule problem. Edit and Save their Recurring Schedule without making any changes and then let us know if that resolves your issue.
by shanec
Thu Apr 20, 2017 10:25 am
Forum: Help
Topic: Missing Schedule Entries from a Recurring Schedule
Replies: 6
Views: 2395

Re: Missing Schedule Entries from a Recurring Schedule

From the screenshots that you provided the following employees are affected by the issue that you described: Robin Rodriguez Shona Mercer Tracie Woods Isavel Rivera Brandie Davis Carole Meehan Please provide us with uncropped screenshots of the Attendance -> Recurring Templates settings for each one...
by shanec
Tue Apr 18, 2017 3:47 pm
Forum: Help
Topic: Missing Schedule Entries from a Recurring Schedule
Replies: 6
Views: 2395

Re: Missing Schedule Entries from a Recurring Schedule

Can you go to Attendance -> Recurring Schedules and send us an uncropped screenshot of that screen? Also include an uncropped screenshot of Attendance -> Schedules showing the shifts that are missing.
by shanec
Fri Mar 24, 2017 3:57 pm
Forum: General Discussion
Topic: How do you post in the News Dashlet?
Replies: 1
Views: 1490

Re: How do you post in the News Dashlet?

The News dashlet is not a way to communicate with employees, its a way for TimeTrex itself to communicate with employees.

To communicate with your employees within TimeTrex you can use Messages which can be found by clicking My Account -> Messages
by shanec
Mon Feb 20, 2017 8:40 am
Forum: General Discussion
Topic: Timesheet - Task performed
Replies: 2
Views: 1601

Re: Timesheet - Task performed

We don't quite understand your question. Please provide more detail in order for us to assist you.
by shanec
Wed Jan 25, 2017 3:18 pm
Forum: Installation Help
Topic: Mobile App Issue: Primary Initializing...
Replies: 1
Views: 980

Re: Mobile App Issue: Primary Initializing...

The mobile app is available for the Professional Edition and above.
by shanec
Thu Dec 01, 2016 9:42 am
Forum: Help
Topic: reports
Replies: 3
Views: 1770

Re: reports

Report -> Employee Reports -> Whos In Summary will show you who is currently punched in or out.
by shanec
Thu Nov 17, 2016 12:45 pm
Forum: Help
Topic: reports
Replies: 2
Views: 1818

Re: reports

The TimeSheet Detail Report which can be found by clicking Report -> TimeSheet Reports, and then from the drop-down menu selecting TimeSheet Detail should meet your needs.
by shanec
Thu Oct 27, 2016 12:20 pm
Forum: Help
Topic: User not receiving email to reset password
Replies: 1
Views: 1843

Re: User not receiving email to reset password

Please email support@timetrex.com for assistance with your password reset issue.
by shanec
Thu Sep 29, 2016 12:29 pm
Forum: Help
Topic: Add a new employee
Replies: 1
Views: 1788

Re: Add a new employee

For the steps to add new employees please see the Employees section of the TimeTrex Administrator Guide by clicking Help -> Administrator Guide or viewing this link:
http://help.timetrex.com/v9.0/community ... loyees.htm