TimeTrex Time and Attendance

I've restore from Acronis backup before the issue began. Everything is working fine at this time.

I attempted to restore_database and got the following: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>cd\timetrex C:\TimeTrex>restore_database.bat timetrex_database_20181201.sql Attempting to restore SQL dump file: timetrex_dat...

The closest resolution that I found that had the "DownForMaintenance.php?exception=DBError" was from 2008 which is now 10 years old so I'm not confident that this resolution will help me. https://forums.timetrex.com/viewtopic.php?f=2&t=729&p=3445&hilit=DownForMaintenance.php%3F...

When any user attempts to start up TimeTrex this morning, it redirects to http://timeclock:8085/html5/DownForMaintenance.php?exception=DBError I restarted the server and same result. Everything was working fine on Friday. I did notice that the server was extremely low on hard drive storage so I free...

I'm getting this same error. I have auto update enabled. Running TimeTrex Community Edition On-Site on Windows Server 2008 R2. Where do I get the installation files to do the manual install?

Everything was working on fine on Friday but today(Monday) users are not allowed to save their punches. I logged in with my admin account and went to manually enter their punch and the same thing happens to me. I enter the time and hit the save button but when it goes back to the employees timesheet...

Here is what I get: ldap_sasl_bind ldap_send_initial_request ldap_new_connection 1 1 0 ldap_int_open_connection ldap_connect_to_host: TCP 192.168.1.6:636 ldap_new_socket: 396 ldap_prepare_socket: 396 ldap_connect_to_host: Trying 192.168.1.6:636 ldap_pvt_connect: fd: 396 tm: -1 async: 0 attempting to...

I purchased the Extended Support package and dealt with someone yesterday to resolve this. It appears that the TimeTrex software was always incorrectly using port 389 even if you selected Port 636. They introduced the fix to this in version 9 of the software. If your SSL on port 636 is configured co...

I would like to try and go back to the previous version and see if that would work. How would I go about obtaining a copy of that? If I go to the download page it only offers me the latest version. Also if I go with the Extended Support package and they find it to be something that is wrong with the...

So I was able to change this to ldaps://192.168.1.6. If you paste into any of those fields and then hit save it does not save your changes. You have to actually type in the changes in the fields for it to save. Don't know why the software would do that. Weird. Anyway, even with ldaps://192.168.1.6 e...

Have you brought this to the engineers/developers? Any new info? I'm not sure what else I can try.

I change the server address to ldaps://192.168.1.6 as suggested and hit save. When I go to look if it saved it that way it reverts back to 192.168.1.6 without the ldaps:// in the field. I have not made any changes to these LDAP settings and wasn't even aware of where these settings were up until thi...

Attached is a screen shot of the current LDAP settings in TimeTrex. Also attached is the LDAP authentication Microsoft said to submit to you to show proof that the LDAP authenticated from the TimeTrex server to the LDAP server.

Dennis, What version are you using? Over the weekend our software automatically upgraded to v9.0.1-20151022-105806 I had this issue occur starting on Monday. I believe that there is an LDAP issue in the coding with the newest version of TimeTrex. I have contacted Microsoft Support and they said to c...

Where can I look at my current LDAP setting in TimeTrex? I can't seem to locate it on any of the menus.

Still no luck with trying to get this resolved. Any suggestions?

I can ping 192.168.1.6 successfully from the TimeTrex server as well.

I am able to log into the server that is running the TimeTrex software with the "timetrex" user and password so that is connecting to the LDAP server properly. But for some reason the TimeTrex software doesn't. Is there anything else I can check to get this resolved?

When all users attempted to log in this morning they are getting an error saying User Name or Password is incorrect. We are using TimeTrex Community Edition On Site. I looks like it updated to the newest version on Saturday morning to v9.0.1-20151022-105806. Everything was working fine on Friday. At...

So I just tried your suggestion and that worked. "Display intranet sites in Compatibility Mode" is unchecked and I've added the EMR domain to sites that should run in compatibility mode and both now open up successfully. We have over 60 computers on our network so I would need to add this ...

So I was able to get the login screen to come up and everything was back to normal. The way I got this to work was to open up "Compatibility View Settings" in Internet Explorer and uncheck the box for "Display intranet sites in Compatibility Mode". My issue though was that our EM...

Here is the Log. It looks like it is picking it up as IE7 for some reason but it is IE10.

So it looks like our TimeTrex Community Edition updated from Version 7.4.3 to Version 7.4.4 last night. Everything was working fine yesterday but since the updated version installed users can not log into TimeTrex on Internet Explorer 10. It works if opened on Chrome or Firefox but not IE10. I get a...