Search found 28 matches

by webmaster
Wed Mar 20, 2019 4:09 am
Forum: General Discussion
Topic: Trying to capture in late and out early time and not just "undertime"
Replies: 3
Views: 488

Re: Trying to capture in late and out early time and not just "undertime"

Hi mikeb. Here is an example :
1) Fred is scheduled to work at 9am - 5pm (8 hours)
2) Fred punches in at 9:20am
3) Fred punches out at 5:20pm

Fred was 20min late so he should receive 20 min of penalty time but since he still worked 8 hours (9:20a - 5:20p) , no under-time is logged.
by webmaster
Tue Mar 19, 2019 1:25 am
Forum: General Discussion
Topic: Trying to capture in late and out early time and not just "undertime"
Replies: 3
Views: 488

Trying to capture in late and out early time and not just "undertime"

Hello, We are using TT Community version 11.5.0 automatically installed on a windows server in the USA - ohio. Love it. We have a docking policy for those who show up late or leave early. The TT schedule policy feature is able to capture shift "undertime" but not in late or out early time. In some i...
by webmaster
Thu Mar 07, 2019 2:36 pm
Forum: Help
Topic: WARNING : System stack components are out-of-date
Replies: 2
Views: 162

Re: WARNING : System stack components are out-of-date

Well that was the solution. Thank you. I also needed to redo my SSL cert and settings. Even though the installer says it is going to install PHP 5 , it installs PHP 7
by webmaster
Thu Mar 07, 2019 6:57 am
Forum: Help
Topic: WARNING : System stack components are out-of-date
Replies: 2
Views: 162

WARNING : System stack components are out-of-date

Hello, We are using TT Community version 11.5.0 automatically installed on a windows server in the USA - ohio. I've started to receive the warning at the top - WARNING : System stack components are out-of-date and not supported with this version of TimeTrex. I did a forced upgrade of TT and that did...
by webmaster
Thu Dec 06, 2018 1:49 pm
Forum: Help
Topic: Can't load "employees" after auto-update
Replies: 5
Views: 405

Re: Can't load "employees" after auto-update

Worked for me too! Thanks so much!
by webmaster
Tue May 15, 2018 7:32 am
Forum: Help
Topic: Permission needed to recalculate timesheet
Replies: 2
Views: 412

Re: Permission needed to recalculate timesheet

Thanks for the quick reply. They do have permission to edit subordinate punches. They do not have permission to edit their own punches which I was trying to avoid. I added to them the permission "punch -> edit" and assume that with get it working how I would like. I'll let you know if it doesn't.
by webmaster
Mon May 14, 2018 3:08 pm
Forum: Help
Topic: Permission needed to recalculate timesheet
Replies: 2
Views: 412

Permission needed to recalculate timesheet

Hello, We are using TT Community version 11.0.2 automatically installed on a windows server in the USA - ohio We have a staff member with the "Payroll Administrator" permissions however they are not allowed to recalculate time-sheets, nor did I see a permission to add this functionality. Is there a ...
by webmaster
Mon May 14, 2018 3:05 pm
Forum: Help
Topic: Scheduled Shifts on one day were pushed back 1 hour
Replies: 3
Views: 772

Re: Scheduled Shifts on one day were pushed back 1 hour

sorry i just saw this reply. All the employees are sent to the same time zone, which is the same as the server. Correct, I cannot replicate the problem. It has not happened again since this original post though.
by webmaster
Fri Dec 22, 2017 10:23 am
Forum: Help
Topic: Scheduled Shifts on one day were pushed back 1 hour
Replies: 3
Views: 772

Scheduled Shifts on one day were pushed back 1 hour

OK , this sounds kinda crazy and it happened once before and so I fixed it and ignored it, but now it has happened again so I need to address it. We are using TT Community version 11.0.2 automatically installed on a windows server in the USA - ohio. At some time either the night before, or the early...
by webmaster
Tue Aug 16, 2016 2:21 pm
Forum: Help
Topic: Can report with dept in punch instead of default dept?
Replies: 1
Views: 1933

Re: Can report with dept in punch instead of default dept?

We've been working on this and can still not find a solution. Currently we are doing it manually. Any suggestions?
by webmaster
Thu Jul 07, 2016 10:04 am
Forum: Help
Topic: Can report with dept in punch instead of default dept?
Replies: 1
Views: 1933

Can report with dept in punch instead of default dept?

Hello, We are using TT Community version 9.0.12 automatically installed on a windows server in the USA - ohio . We run a report that shows the labor cost of each department but sometimes employees work for another department and indicate that on their punch. We can get the report to sort out the hou...
by webmaster
Wed Apr 20, 2016 6:50 am
Forum: Help
Topic: Incorrect Exception Emails being Sent
Replies: 7
Views: 2757

Re: Incorrect Exception Emails being Sent

I found the issue. It seems when TT performed the last update it was incomplete, so while it said it was the most recent version, some of the files were from the previous version. I upgraded / reinstalled over with the latest version and it solved the problem.
by webmaster
Fri Apr 08, 2016 1:35 pm
Forum: Help
Topic: Incorrect Exception Emails being Sent
Replies: 7
Views: 2757

Re: Incorrect Exception Emails being Sent

it is version 9.09, not 8.09 .
by webmaster
Fri Apr 08, 2016 1:08 pm
Forum: Help
Topic: Incorrect Exception Emails being Sent
Replies: 7
Views: 2757

Re: Incorrect Exception Emails being Sent

Below are the requested images.
by webmaster
Mon Apr 04, 2016 5:16 pm
Forum: Help
Topic: Incorrect Exception Emails being Sent
Replies: 7
Views: 2757

Re: Incorrect Exception Emails being Sent

Thanks so much for the rapid reply! Below is the screenshot with personal info redacted.
by webmaster
Mon Apr 04, 2016 11:27 am
Forum: Help
Topic: Incorrect Exception Emails being Sent
Replies: 7
Views: 2757

Incorrect Exception Emails being Sent

Hello, We are using TT Community version 8.0.9 automatically installed on a windows server in the USA - ohio For the past few weeks , managers have been receiving some exception unexcused absence emails that are incorrect. When we look later by logging onto the server the exceptions are not there an...
by webmaster
Fri Oct 02, 2015 12:00 pm
Forum: Help
Topic: First Level Managers can see Salary of Whole Company
Replies: 7
Views: 3117

Re: First Level Managers can see Salary of Whole Company

Any other ideas out there or is this just how it is in TimeTrex? Where managers can see all wage info and not just their subordinates.
by webmaster
Fri Sep 18, 2015 9:52 am
Forum: Help
Topic: First Level Managers can see Salary of Whole Company
Replies: 7
Views: 3117

Re: First Level Managers can see Salary of Whole Company

all the punch permissions are allowed except - delete transfer on, delete, edit own
by webmaster
Fri Sep 18, 2015 7:12 am
Forum: Help
Topic: First Level Managers can see Salary of Whole Company
Replies: 7
Views: 3117

Re: First Level Managers can see Salary of Whole Company

I made those suggested changes, so now the permissions are : ----CHANGE----- Employees: add, edit, edit advanced, edit hierarchy, edit own, edit own bank info, edit own password, edit own quick punch password, edit pay period schedule, edit permission group, edit policy group, edit subordinate, enab...
by webmaster
Thu Sep 17, 2015 10:46 am
Forum: Help
Topic: First Level Managers can see Salary of Whole Company
Replies: 7
Views: 3117

Re: First Level Managers can see Salary of Whole Company

Thanks for the speedy reply! They are Employees: add, edit, edit advanced, edit hierarchy, edit own, edit own bank info, edit own password, edit own quick punch password, edit pay period schedule, edit permission group, edit policy group, edit subordinate, enabled, enroll subordinate, view, view own...
by webmaster
Thu Sep 17, 2015 10:06 am
Forum: Help
Topic: First Level Managers can see Salary of Whole Company
Replies: 7
Views: 3117

First Level Managers can see Salary of Whole Company

Hello, We are using TT Community version 8.0.9 automatically installed on a windows server in the USA - ohio Our first level managers are listed as supervisors (subordinates only) with what looks to me like the correct permissions. They use the timesheet summery --> Total time + wage by employee for...
by webmaster
Sat Jan 17, 2015 3:38 pm
Forum: Help
Topic: Email not working - TimeTrexSoapClient error
Replies: 4
Views: 1611

Re: Email not working - TimeTrexSoapClient error

Horray! It worked. Email now being send at id of 2. Thank you much.
by webmaster
Wed Jan 14, 2015 8:29 pm
Forum: Help
Topic: Email not working - TimeTrexSoapClient error
Replies: 4
Views: 1611

Re: Email not working - TimeTrexSoapClient error

Thanks for the idea, but the email is still not working. The error message from the timetrex.log is below. Any other ideas out there to fix this? ---------------[ 15-Jan-2015 3:15:58 +0000 (PID: 6572) ]--------------- DEBUG [L0374] [98ms]: [Function](): New version available, check current system re...
by webmaster
Sat Jan 10, 2015 8:52 am
Forum: Help
Topic: Email not working - TimeTrexSoapClient error
Replies: 4
Views: 1611

Email not working - TimeTrexSoapClient error

Hello, We are using TT Community version 7.4.7 automatically installed on a windows server in the USA - ohio No email notifications are being sent out. I have tried both SOAP and SMTP settings in timetrex.ini and I can't get either set to work. I receive the error below in the timetrex.log and wonde...
by webmaster
Sat Dec 20, 2014 9:16 am
Forum: Help
Topic: Monthly Pay Period will not coincide with actual month.
Replies: 5
Views: 2368

Re: Monthly Pay Period will not coincide with actual month.

It Worked! I don't know how but it worked! Thank you so much