Search found 26 matches

by ace
Wed Mar 11, 2015 9:39 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

I understand that I might have to change my schedules manually, but this still does not correct the punch clock issue. It is still one hour behind.
EDIT: The punch clock seems to be okay now. That was some witchcraft. I'll be sure to update if there are any more issues. Thank you!
by ace
Wed Mar 11, 2015 9:17 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

Canada/Eastern set my schedules ahead, incorrectly, by one hour. It does not correct the punch clock issue. I am running the cloud edition. How would I figure out if the server is incorrect?
by ace
Wed Mar 11, 2015 6:09 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

I tried EST5EDT like you suggested, and still get the same result as above. :?
by ace
Wed Mar 11, 2015 6:07 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

We are located in Hamilton, Ontario, Canada. Under My Account -> Preferences, I have it set to EST. The strange thing is, this seems to be the only time zone setting that correctly displays right now. If I change it to Canada/Central, I have the same issue (time cards and punch clock all one hour be...
by ace
Tue Mar 10, 2015 10:35 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

Hi shaunw: no, the in/out function shows the time as one hour behind.
by ace
Mon Mar 09, 2015 12:27 pm
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Re: Daylight Savings Time issue (new)

Actually, the only way I was able to correct TimeTrex not recognizing DST was to change the time zone to EST. I tried the other changes you suggested and it doesn't fix the issue. Is there anything I can screenshot to show what might be happening?
by ace
Mon Mar 09, 2015 11:16 am
Forum: Help
Topic: Daylight Savings Time issue (new)
Replies: 11
Views: 6164

Daylight Savings Time issue (new)

Hello, I looked this up in the forum first, but my issue isn't covered (and those threads are mostly locked). Daylight savings time seems to have affected the punch time so it's off by one hour. My employees and my account are all set to the correct time zone (EST). Everything in the schedules updat...
by ace
Mon Mar 02, 2015 1:16 pm
Forum: Feature Requests
Topic: Flagging schedules as confirmed
Replies: 0
Views: 19114

Flagging schedules as confirmed

It would be great if there was a way to flag schedules as complete and confirmed, rather than being viewable by employees as the administrator is working on them. For example, I create a schedule manually every two weeks for the following two weeks. I might start working on this schedule a week befo...
by ace
Tue Feb 17, 2015 11:04 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

That did it! Thank you so much!
by ace
Fri Feb 13, 2015 11:00 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Okay, sent.
by ace
Fri Feb 13, 2015 7:18 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

ace wrote:I am not able to highlight any cell, and the edit icon is not enabled on any cell.
Also, I have shifts scheduled for the week of February 23 which I can't see OR edit.

See:
by ace
Fri Feb 13, 2015 7:01 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

I am not able to highlight any cell, and the edit icon is not enabled on any cell.
by ace
Thu Feb 12, 2015 7:32 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

I created a shift for "Mr. Administrator" on February 28th. I am unable to access it in order to make changes through either the scheduled shifts page (because only scheduled shifts up until February 14 are showing) or the schedules page because the edit option is greyed out in the right-c...
by ace
Wed Feb 11, 2015 1:46 pm
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Thank you for replying, but I have been running the most up-to-date version available.
by ace
Mon Feb 09, 2015 10:29 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

It really doesn't make any sense that I can't edit shifts created in the future and this is seriously impacting my ability to implement this scheduling system... please help. Thanks.
by ace
Fri Feb 06, 2015 10:15 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Also, I'm able to edit time sheets with this method exactly as it should work.

It's the scheduled shifts that are giving me issues.
by ace
Fri Feb 06, 2015 7:30 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

I'm running Firefox 35.0.1. I've tried it with a new install of Chrome as well as IE. It doesn't work on any of them. :?
by ace
Thu Feb 05, 2015 2:09 pm
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Hi, sorry to keep coming back to this, but they simply don't highlight. I'm not able to select a single cell - only the date cell highlights (as shown in the screenshot). This is why I was using the Scheduled shifts screen to edit them. When I click/select/anything a single cell, I get the same resu...
by ace
Thu Feb 05, 2015 1:10 pm
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Sorry, I've tried using Attendance -> Schedule but there isn't an option.
by ace
Thu Feb 05, 2015 12:54 pm
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

I need to edit shifts I created for the next pay period.

I can't access them because they don't show up in the Attendance -> Scheduled Shifts screen.

Is there somewhere else I can edit them? Or do I have to wait until they update with the pay period?

Thanks.
by ace
Thu Feb 05, 2015 10:46 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Edited: Sorry, I was talking about the wrong screen. I use Attendance ->> Scheduled Shifts to edit future shifts I created. Is there another way to do this?
by ace
Thu Feb 05, 2015 10:28 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

I've figured out the other issue with the lunch breaks etc. Now it's just trying to edit these future shifts.
by ace
Thu Feb 05, 2015 10:25 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Okay - here are screenshots of the time sheet (obviously no info because these are future dates), the scheduled shifts (organized by dates - the shifts aren't showing up so I can't edit them), and the schedule, which shows that I've created the shifts, they just aren't showing up for editing purpose...
by ace
Fri Jan 30, 2015 1:30 pm
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Help?
by ace
Fri Jan 30, 2015 10:48 am
Forum: Help
Topic: Manual shift creation issues
Replies: 28
Views: 12751

Re: Manual shift creation issues

Update: When I create a shift in the "scheduled shifts" screen and set the date to February __, it shows it as January 30 when I view scheduled shifts. :shock: