Search found 525 matches

by mikeb
Tue Jun 11, 2019 3:03 pm
Forum: Help
Topic: testing payroll need to undo
Replies: 5
Views: 61

Re: testing payroll need to undo

You can undo pretty much everything, it just takes a bit of effort in some cases. If you are doing extensive testing you may want to plan on doing a fresh install and starting fresh once you are done.
by mikeb
Tue Jun 11, 2019 2:29 pm
Forum: Help
Topic: testing payroll need to undo
Replies: 5
Views: 61

Re: testing payroll need to undo

Edit the Pay Period and set the status to "Post Adjustment", that allows you to do everything that you need to as if its "Open".
by mikeb
Tue Jun 11, 2019 9:35 am
Forum: Help
Topic: testing payroll need to undo
Replies: 5
Views: 61

Re: testing payroll need to undo

No need to modify tables directly, nor is it recommended as you will certainly break things. You can undo anything you want from the user interface.

Instead please provide specifics as to what you are trying to do, and what error messages you are receiving.
by mikeb
Mon Jun 10, 2019 3:56 pm
Forum: Help
Topic: scheduling or accrual functionality
Replies: 1
Views: 23

Re: scheduling or accrual functionality

If you are just looking for a report that shows that, it can easily be done from either the TimeSheet Summary or TimeSheet Detail reports, depending on the time frame that you require.
by mikeb
Mon Jun 10, 2019 2:00 pm
Forum: Installation Help
Topic: getting ver 11.4 of timetrex on centos 7
Replies: 4
Views: 45

Re: getting ver 11.4 of timetrex on centos 7

PostgreSQL and PHP require 3rd party packages on CentOS 7 so they meet the minimum requirements in TimeTrex v11.5.x.
by mikeb
Mon Jun 10, 2019 11:59 am
Forum: Installation Help
Topic: getting ver 11.4 of timetrex on centos 7
Replies: 4
Views: 45

Re: getting ver 11.4 of timetrex on centos 7

TimeTrex v11.5.x can work on CentOS v7, just not out of the box since many of CentOS's packages are extremely out dated. By installing 3rd party packages you can get TimeTrex to work fairly easily though.
by mikeb
Mon Jun 10, 2019 8:25 am
Forum: Installation Help
Topic: Unable to Login: Only login page get refresh after login
Replies: 2
Views: 113

Re: Unable to Login: Only login page get refresh after login

Based on the screenshot, your "base_url" should be just "/interface/", since "/timetrex" does not appear anywhere in your URL after the domain part.
by mikeb
Mon Jun 03, 2019 8:32 am
Forum: Help
Topic: Absence Policy not calculated as expected on timesheet
Replies: 2
Views: 51

Re: Absence Policy not calculated as expected on timesheet

I'm not seeing any "Regular Time" on the employees timesheet, under Policy -> Regular Time policy, do you have any defined there, and are they assigned to employees through the Policy Group?
by mikeb
Wed May 22, 2019 8:11 am
Forum: Help
Topic: Warning: Critical Maintenance Jobs have not run in the last 48hours
Replies: 6
Views: 118

Re: Warning: Critical Maintenance Jobs have not run in the last 48hours

You would need to enable logging as per the following FAQ, then next time the issue happens there would be detailed information in the log file if its related to TimeTrex that is.
viewtopic.php?f=6&t=89
by mikeb
Mon May 20, 2019 3:59 pm
Forum: Help
Topic: Warning: Critical Maintenance Jobs have not run in the last 48hours
Replies: 6
Views: 118

Re: Warning: Critical Maintenance Jobs have not run in the last 48hours

If the error message you received was in fact: "Warning: Critical Maintenance Jobs have not run in the last 48hours", then it has nothing to do with marking pay stubs as paid or closing pay periods. My guess is that whatever the problem was that was the causing the original message resolved itself s...
by mikeb
Fri May 17, 2019 2:34 pm
Forum: Help
Topic: Warning: Critical Maintenance Jobs have not run in the last 48hours
Replies: 6
Views: 118

Re: Warning: Critical Maintenance Jobs have not run in the last 48hours

Is this a new install or an existing installation that recently stopped working?
by mikeb
Mon May 13, 2019 8:00 am
Forum: Help
Topic: Phone Log ins
Replies: 5
Views: 2352

Re: Phone Log ins

The Community Edition doesn't support mobile devices at all currently.
by mikeb
Mon May 06, 2019 7:56 am
Forum: Help
Topic: Schedule restriction policies
Replies: 1
Views: 62

Re: Schedule restriction policies

Unfortunately the Community Edition doesn't offer that functionality, however the paid editions do have some functionality that can help with it.
by mikeb
Mon May 06, 2019 7:53 am
Forum: Help
Topic: So how are Recurring Templates actually used?
Replies: 1
Views: 42

Re: So how are Recurring Templates actually used?

What you are looking for is what TimeTrex refers to as "Open Shift Scheduling" and is only available in the paid editions. With the Community Edition recurring schedules can only be assigned directly to employees.
by mikeb
Mon May 06, 2019 7:44 am
Forum: Installation Help
Topic: Update the CentOS install instructions perhaps?
Replies: 1
Views: 97

Re: Update the CentOS install instructions perhaps?

Thank you for your feedback. Unfortunately you caught us in a transitional period as we just recently released a new version of TimeTrex that requires PHP and PostgreSQL versions newer than what CentOS 7 offers and we are still in the process of updating the installation documentation. We will get a...
by mikeb
Fri May 03, 2019 11:00 am
Forum: Help
Topic: Requests dashlet not populating for one permission group
Replies: 5
Views: 242

Re: Requests dashlet not populating for one permission group

I'm assuming you have customized the permissions for the Supervisor (Subordinates Only) permission group and likely removed something that is required. Can the affected employee go to MyAccount -> Requests and see requests there? You can do a quick comparison with the default permissions by going to...
by mikeb
Wed May 01, 2019 3:29 pm
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 268

Re: Having issues setting up

Your regular time policy is set to use the OverTime pay formula policy for some reason, that is likely causing you the problems. That should be changed back to "- Defined By Pay Code -", then if you recalculate the employees timesheets their wages should start appearing.
by mikeb
Wed May 01, 2019 9:30 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 315

Re: Issues after version upgrade

PHP extensions can be "installed" but not "enabled". Please make sure that your ZIP extension is both installed and enabled. Additionally, extensions can be installed/enabled for PHP when used from a web server, but not for PHP when used from the command line (CLI). So you need to make sure its inst...
by mikeb
Tue Apr 30, 2019 1:02 pm
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 268

Re: Having issues setting up

That looks fine too. So you are going to have to trace the Regular Time policy through to the Pay Code, through to the Pay Formula policy to ensure they are properly specified and setup correctly. I could take a look if you send a screenshot of each of those records. Although you do appear to have s...
by mikeb
Tue Apr 30, 2019 1:00 pm
Forum: Help
Topic: Currency format comma period
Replies: 3
Views: 100

Re: Currency format comma period

If you check the TimeTrex log file, it will confirm the exact locale being used for each employee when they view their pay stub. Your only choices from there is to choose a different locale somehow (though short of changing the language or country this is difficult) or change the specific locale set...
by mikeb
Tue Apr 30, 2019 11:29 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 315

Re: Issues after version upgrade

Yes, you will need to install the PHP-ZIP extension in the normal way to do that for your specific PHP instance.
by mikeb
Tue Apr 30, 2019 11:28 am
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 268

Re: Having issues setting up

That looks fine, could you also attach a screenshot of the employees timesheet with the Wage icon enabled where its not displaying any wage for the employee?
by mikeb
Mon Apr 29, 2019 4:17 pm
Forum: Help
Topic: Upgrade mysql to postgresql
Replies: 5
Views: 167

Re: Upgrade mysql to postgresql

I'm not seeing any errors in your log file, please check your Apache or PHP error logs, its possible Apache or PHP may be crashing or timing out.
by mikeb
Mon Apr 29, 2019 4:14 pm
Forum: Help
Topic: Currency format comma period
Replies: 3
Views: 100

Re: Currency format comma period

The currency format is controlled by your operating system locale. What operating system/version do you have TimeTrex installed on, and what country is the employee in?