Search found 514 matches

by mikeb
Fri May 17, 2019 2:34 pm
Forum: Help
Topic: Warning: Critical Maintenance Jobs have not run in the last 48hours
Replies: 3
Views: 13

Re: Warning: Critical Maintenance Jobs have not run in the last 48hours

Is this a new install or an existing installation that recently stopped working?
by mikeb
Mon May 13, 2019 8:00 am
Forum: Help
Topic: Phone Log ins
Replies: 5
Views: 2260

Re: Phone Log ins

The Community Edition doesn't support mobile devices at all currently.
by mikeb
Mon May 06, 2019 7:56 am
Forum: Help
Topic: Schedule restriction policies
Replies: 1
Views: 19

Re: Schedule restriction policies

Unfortunately the Community Edition doesn't offer that functionality, however the paid editions do have some functionality that can help with it.
by mikeb
Mon May 06, 2019 7:53 am
Forum: Help
Topic: So how are Recurring Templates actually used?
Replies: 1
Views: 10

Re: So how are Recurring Templates actually used?

What you are looking for is what TimeTrex refers to as "Open Shift Scheduling" and is only available in the paid editions. With the Community Edition recurring schedules can only be assigned directly to employees.
by mikeb
Mon May 06, 2019 7:44 am
Forum: Installation Help
Topic: Update the CentOS install instructions perhaps?
Replies: 1
Views: 28

Re: Update the CentOS install instructions perhaps?

Thank you for your feedback. Unfortunately you caught us in a transitional period as we just recently released a new version of TimeTrex that requires PHP and PostgreSQL versions newer than what CentOS 7 offers and we are still in the process of updating the installation documentation. We will get a...
by mikeb
Fri May 03, 2019 11:00 am
Forum: Help
Topic: Requests dashlet not populating for one permission group
Replies: 5
Views: 93

Re: Requests dashlet not populating for one permission group

I'm assuming you have customized the permissions for the Supervisor (Subordinates Only) permission group and likely removed something that is required. Can the affected employee go to MyAccount -> Requests and see requests there? You can do a quick comparison with the default permissions by going to...
by mikeb
Wed May 01, 2019 3:29 pm
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 82

Re: Having issues setting up

Your regular time policy is set to use the OverTime pay formula policy for some reason, that is likely causing you the problems. That should be changed back to "- Defined By Pay Code -", then if you recalculate the employees timesheets their wages should start appearing.
by mikeb
Wed May 01, 2019 9:30 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 97

Re: Issues after version upgrade

PHP extensions can be "installed" but not "enabled". Please make sure that your ZIP extension is both installed and enabled. Additionally, extensions can be installed/enabled for PHP when used from a web server, but not for PHP when used from the command line (CLI). So you need to make sure its inst...
by mikeb
Tue Apr 30, 2019 1:02 pm
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 82

Re: Having issues setting up

That looks fine too. So you are going to have to trace the Regular Time policy through to the Pay Code, through to the Pay Formula policy to ensure they are properly specified and setup correctly. I could take a look if you send a screenshot of each of those records. Although you do appear to have s...
by mikeb
Tue Apr 30, 2019 1:00 pm
Forum: Help
Topic: Currency format comma period
Replies: 3
Views: 46

Re: Currency format comma period

If you check the TimeTrex log file, it will confirm the exact locale being used for each employee when they view their pay stub. Your only choices from there is to choose a different locale somehow (though short of changing the language or country this is difficult) or change the specific locale set...
by mikeb
Tue Apr 30, 2019 11:29 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 97

Re: Issues after version upgrade

Yes, you will need to install the PHP-ZIP extension in the normal way to do that for your specific PHP instance.
by mikeb
Tue Apr 30, 2019 11:28 am
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 82

Re: Having issues setting up

That looks fine, could you also attach a screenshot of the employees timesheet with the Wage icon enabled where its not displaying any wage for the employee?
by mikeb
Mon Apr 29, 2019 4:17 pm
Forum: Help
Topic: Upgrade mysql to postgresql
Replies: 5
Views: 65

Re: Upgrade mysql to postgresql

I'm not seeing any errors in your log file, please check your Apache or PHP error logs, its possible Apache or PHP may be crashing or timing out.
by mikeb
Mon Apr 29, 2019 4:14 pm
Forum: Help
Topic: Currency format comma period
Replies: 3
Views: 46

Re: Currency format comma period

The currency format is controlled by your operating system locale. What operating system/version do you have TimeTrex installed on, and what country is the employee in?
by mikeb
Sat Apr 27, 2019 12:02 pm
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 82

Re: Having issues setting up

You don't have things setup properly to pay the employee then. Can you please post a screenshot of the employees wage records in their employee profile?
by mikeb
Sat Apr 27, 2019 9:46 am
Forum: Help
Topic: Having issues setting up
Replies: 12
Views: 82

Re: Having issues setting up

When you click the "Wage" icon on the timesheet and you don't see any wages appear, it means that you added the employees wage record after you entered time on their timesheet. Therefore its considered a retro-active wage change and you must recalculate the employees timesheet (using the Recalculate...
by mikeb
Sat Apr 27, 2019 9:44 am
Forum: Help
Topic: HELP WITH AUTHORIZATIONS
Replies: 1
Views: 16

Re: HELP WITH AUTHORIZATIONS

Nope.
by mikeb
Fri Apr 26, 2019 7:53 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 97

Re: Issues after version upgrade

Please upgrade to the latest version (v11.5.1) and try again.
by mikeb
Wed Apr 24, 2019 10:53 am
Forum: Installation Help
Topic: Issues after version upgrade
Replies: 7
Views: 97

Re: Issues after version upgrade

Can you please confirm the exact version of TimeTrex that you are using?
by mikeb
Thu Apr 18, 2019 12:35 pm
Forum: Help
Topic: 11.5.1 (2019-04-17 21:12) PHP error
Replies: 7
Views: 71

Re: 11.5.1 (2019-04-17 21:12) PHP error

Ok - why does TimeTrex auto-update itself to a point where it fails? In our deployment, this Ubuntu 12.04 system cannot be upgraded because it supports what has become critical legacy software. I don't need any new features from TimeTrex - I just need it to keep working with the old legacy software...
by mikeb
Thu Apr 18, 2019 11:10 am
Forum: Help
Topic: 11.5.1 (2019-04-17 21:12) PHP error
Replies: 7
Views: 71

Re: 11.5.1 (2019-04-17 21:12) PHP error

Your PHP version is the problem then, PHP v5.4 has been the oldest supported version for a while now, and as of TimeTrex v11.5.0 it switched to PHP v7.0 as the minimum required version. PHP v5.3 end-of-life was 5 years ago, and PHP v7.0 end-of-life was back at the beginning of January. So your PHP v...
by mikeb
Thu Apr 18, 2019 8:01 am
Forum: Help
Topic: 11.5.1 (2019-04-17 21:12) PHP error
Replies: 7
Views: 71

Re: 11.5.1 (2019-04-17 21:12) PHP error

The error at the top of the screen says your system stack components are out of date. What version of PHP are you using?
by mikeb
Thu Apr 18, 2019 7:57 am
Forum: Help
Topic: Upgrade mysql to postgresql
Replies: 5
Views: 65

Re: Upgrade mysql to postgresql

The PostgreSQL log doesn't seem to match the TimeTrex log, are you sure thats the entire timetrex log file? If so please do the following: In your TimeTrex.ini.php file, set the following under the [debug] section: enable = TRUE enable_display = FALSE buffer_output = TRUE enable_log = TRUE verbosity...
by mikeb
Mon Apr 15, 2019 8:11 am
Forum: Help
Topic: Upgrade mysql to postgresql
Replies: 5
Views: 65

Re: Upgrade mysql to postgresql

There should be more information in your TimeTrex log file, can you try to re-run the last step that failed and attach the entire log file here please?
by mikeb
Thu Apr 11, 2019 8:24 am
Forum: Help
Topic: Scheduling conflict
Replies: 6
Views: 115

Re: Scheduling conflict

The reason is because the "N/A" absence shifts that you have on Apr 16th and Apr 18th are likely entered incorrectly, they span two days, Apr 16th @ 8PM to Apr 17th @ 6PM for a total of 22hrs and therefore conflict with the shift that you are trying to add on Apr 17th from 9AM to 12PM. If you delete...