Search found 586 matches

by mikeb
Mon Nov 18, 2019 10:41 am
Forum: Installation Help
Topic: Selinux DB Connection
Replies: 4
Views: 29

Re: Selinux DB Connection

We are just in the process of finalizing official instructions for installing TimeTrex on CentOS v8, they should be completed soon.
by mikeb
Sat Nov 16, 2019 4:01 pm
Forum: Installation Help
Topic: Selinux DB Connection
Replies: 4
Views: 29

Re: Selinux DB Connection

What Linux distro/version are you using?
by mikeb
Thu Oct 17, 2019 8:18 am
Forum: Help
Topic: Prompt Tip Reporting in Quick Punch
Replies: 1
Views: 48

Re: Prompt Tip Reporting in Quick Punch

That functionality is available in the Professional Edition of TimeTrex. Please contact our sales department for more information.
by mikeb
Thu Oct 03, 2019 11:11 am
Forum: Installation Help
Topic: Help on installation at CentOS7
Replies: 1
Views: 133

Re: Help on installation at CentOS7

Can you please attach a full, uncropped screenshot showing the error message?
by mikeb
Wed Sep 25, 2019 10:22 am
Forum: Help
Topic: Recurring Schedules - Community Edition
Replies: 1
Views: 98

Re: Recurring Schedules - Community Edition

The post you were referring to was speaking directly about "Open Shift Scheduling", where schedules are not assigned directly to employees, but instead to branches or departments. Please see the Administrator Guide on how to use the Recurring Schedule feature to schedule employees directly. https://...
by mikeb
Tue Sep 24, 2019 12:01 pm
Forum: Installation Help
Topic: Migrating Older Version to New Server
Replies: 5
Views: 135

Re: Migrating Older Version to New Server

Unfortunately we don't have a copy of that version available for download, so you have two options: 1. Upgrade old server to latest version. 2. Manually migrate database to new server with latest version. In the restore.bat file there is a commented out line (REM) that can be used to import SQL dump...
by mikeb
Tue Sep 24, 2019 9:00 am
Forum: Installation Help
Topic: Migrating Older Version to New Server
Replies: 5
Views: 135

Re: Migrating Older Version to New Server

Are you able to upgrade TimeTrex to the latest version on the old server then migrate once that is done?
by mikeb
Mon Sep 23, 2019 4:13 pm
Forum: Installation Help
Topic: Migrating Older Version to New Server
Replies: 5
Views: 135

Re: Migrating Older Version to New Server

Please see the following instructions on the recommended procedure for migrating TimeTrex to a different server:
https://help.timetrex.com/v11.0/enterpr ... to_another
by mikeb
Tue Sep 17, 2019 8:27 am
Forum: Feature Requests
Topic: Connecting ZKteco Device
Replies: 1
Views: 76

Re: Connecting ZKteco Device

TimeTrex does not support hardware timeclocks out-of-the-box.

The paid editions do support the TimeTrex mobile app which offers biometric facial recognition, QRCodes, and ID/Password identification methods though. For more information please see: https://www.timetrex.com/timeclock
by mikeb
Mon Sep 09, 2019 9:00 am
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 195

Re: Database Connection

So the version check failed means a connection to the database worked, the PostgreSQL version you are using is just too old. You will notice at the top of our CentOS v7 installation instructions: https://www.timetrex.com/how-to-install-timetrex-on-linux-centos , that out-of-the-box CentOS v7 is too ...
by mikeb
Mon Sep 09, 2019 8:03 am
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 195

Re: Database Connection

You could try two things: In the TimeTrex installer set the database hostname to blank, or two single quotes, ie: '' This should force it to use unix sockets rather than TCP/IP. If that doesn't work, then you may need to modify the pg_hba.conf file to change the line: host all all 127.0.0.1/32 ident...
by mikeb
Mon Sep 09, 2019 7:59 am
Forum: General Discussion
Topic: Help Me,About Chinese Language
Replies: 5
Views: 257

Re: Help Me,About Chinese Language

I looked into this more and it appears the Chinese translation wasn't kept up-to-date and dropped below the 90% translation level, so it was removed at the beginning of 2019. If you wish to contribute, we have instructions on how you can do so here: https://forums.timetrex.com/viewtopic.php?f=5&t=707
by mikeb
Sun Sep 08, 2019 5:29 pm
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 195

Re: Database Connection

Please attach a screenshot of the Database Settings page that you see the error on, and a copy of your PostgreSQL pg_hda.conf file too.
by mikeb
Fri Sep 06, 2019 8:07 am
Forum: General Discussion
Topic: Help Me,About Chinese Language
Replies: 5
Views: 257

Re: Help Me,About Chinese Language

TimeTrex requires that the locale for each language is installed on your operating system, for Chinese language its the "zh_CN" locale. You can find more information about that here: https://askubuntu.com/questions/76013/h ... ntu-server
by mikeb
Fri Aug 23, 2019 1:15 pm
Forum: Installation Help
Topic: Environment::getBasePath() issue
Replies: 2
Views: 157

Re: Environment::getBasePath() issue

If I understand you correctly, I don't think this has anything to do with TimeTrex, its simply how your file system is setup. If at the console you run this: realpath /www/data/ttrex0.my.domain It will likely show: /data/ttrex0.my.domain Which is correct, since that is actually where the file is tru...
by mikeb
Fri Aug 23, 2019 7:36 am
Forum: Feature Requests
Topic: Punch In/Out - Manually setting times
Replies: 4
Views: 4844

Re: Punch In/Out - Manually setting times

For quite a while now when manually entering punches TimeTrex will make an educated guess based on what has occurred over the past 1-2 weeks and and default to that time. For example if the previous day (ie: Monday) was 8AM - 5PM, and you double click on a Out punch cell on Tuesday, it will default ...
by mikeb
Wed Aug 21, 2019 4:47 pm
Forum: Installation Help
Topic: Idea for System Check Acceptance
Replies: 1
Views: 110

Re: Idea for System Check Acceptance

Thanks for the suggestion, we will add it to our feature request list.
by mikeb
Wed Aug 21, 2019 1:28 pm
Forum: Installation Help
Topic: Any known problems with php7.3?
Replies: 4
Views: 186

Re: Any known problems with php7.3?

TimeTrex currently does not have an official Github repository that contains any code, so who knows what you are actually running if you downloaded it from there.

Below is the official download location:
https://www.timetrex.com/onsite-community?step=download
by mikeb
Wed Aug 21, 2019 1:25 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 598

Re: Initializing forever after update.

I installed Opera Developer version: 64.0.3416.0 on a fully updated Windows 10 instance, made it my default web browser, enabled the ad blocker (since it doesn't appear to be by default) and was able to replicate at least one of the problems where I see a "Initializing" on the screen without any for...
by mikeb
Wed Aug 21, 2019 10:49 am
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 598

Re: Initializing forever after update.

I don't see how a adblocker in the web browser would have any effect on TimeTrex being able to connect to its database, since the web browser has nothing to do with that. Its likely something else you changed that corrected the issue.
by mikeb
Tue Aug 20, 2019 4:26 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 598

Re: Initializing forever after update.

Please confirm in the Task Manager that the PostgreSQL process is running.

If it is, open a Command Prompt window as an administrator and run:

Code: Select all

netstat /nat
Then copy and paste the entire output here please.
by mikeb
Tue Aug 20, 2019 2:06 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 598

Re: Initializing forever after update.

Still the same error, unable to connect to the database server. pg_connect(): Unable to connect to PostgreSQL server: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port 5433? If the PostgreSQL se...
by mikeb
Tue Aug 20, 2019 9:05 am
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 598

Re: Initializing forever after update.

That error is with installing the Microsoft Visual C++ 2017 redistributable library, which is required to install/run the PostgreSQL and Apache services (among many other applications too). For it to fail there is likely something severely wrong with your Windows installation and without it TimeTrex...
by mikeb
Tue Aug 20, 2019 8:39 am
Forum: Installation Help
Topic: Any known problems with php7.3?
Replies: 4
Views: 186

Re: Any known problems with php7.3?

Each version of TimeTrex is only tested with certain versions of PHP, so the version you are using was not tested with PHP v7.3.

However if you upgrade to the latest version of TimeTrex it does support PHP 7.3 and has for several months now.