Search found 576 matches

by mikeb
Mon Sep 09, 2019 9:00 am
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 21

Re: Database Connection

So the version check failed means a connection to the database worked, the PostgreSQL version you are using is just too old. You will notice at the top of our CentOS v7 installation instructions: https://www.timetrex.com/how-to-install-timetrex-on-linux-centos , that out-of-the-box CentOS v7 is too ...
by mikeb
Mon Sep 09, 2019 8:03 am
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 21

Re: Database Connection

You could try two things: In the TimeTrex installer set the database hostname to blank, or two single quotes, ie: '' This should force it to use unix sockets rather than TCP/IP. If that doesn't work, then you may need to modify the pg_hba.conf file to change the line: host all all 127.0.0.1/32 ident...
by mikeb
Mon Sep 09, 2019 7:59 am
Forum: General Discussion
Topic: Help Me,About Chinese Language
Replies: 5
Views: 39

Re: Help Me,About Chinese Language

I looked into this more and it appears the Chinese translation wasn't kept up-to-date and dropped below the 90% translation level, so it was removed at the beginning of 2019. If you wish to contribute, we have instructions on how you can do so here: https://forums.timetrex.com/viewtopic.php?f=5&t=707
by mikeb
Sun Sep 08, 2019 5:29 pm
Forum: Installation Help
Topic: Database Connection
Replies: 6
Views: 21

Re: Database Connection

Please attach a screenshot of the Database Settings page that you see the error on, and a copy of your PostgreSQL pg_hda.conf file too.
by mikeb
Fri Sep 06, 2019 8:07 am
Forum: General Discussion
Topic: Help Me,About Chinese Language
Replies: 5
Views: 39

Re: Help Me,About Chinese Language

TimeTrex requires that the locale for each language is installed on your operating system, for Chinese language its the "zh_CN" locale. You can find more information about that here: https://askubuntu.com/questions/76013/h ... ntu-server
by mikeb
Fri Aug 23, 2019 1:15 pm
Forum: Installation Help
Topic: Environment::getBasePath() issue
Replies: 2
Views: 43

Re: Environment::getBasePath() issue

If I understand you correctly, I don't think this has anything to do with TimeTrex, its simply how your file system is setup. If at the console you run this: realpath /www/data/ttrex0.my.domain It will likely show: /data/ttrex0.my.domain Which is correct, since that is actually where the file is tru...
by mikeb
Fri Aug 23, 2019 7:36 am
Forum: Feature Requests
Topic: Punch In/Out - Manually setting times
Replies: 4
Views: 4744

Re: Punch In/Out - Manually setting times

For quite a while now when manually entering punches TimeTrex will make an educated guess based on what has occurred over the past 1-2 weeks and and default to that time. For example if the previous day (ie: Monday) was 8AM - 5PM, and you double click on a Out punch cell on Tuesday, it will default ...
by mikeb
Wed Aug 21, 2019 4:47 pm
Forum: Installation Help
Topic: Idea for System Check Acceptance
Replies: 1
Views: 26

Re: Idea for System Check Acceptance

Thanks for the suggestion, we will add it to our feature request list.
by mikeb
Wed Aug 21, 2019 1:28 pm
Forum: Installation Help
Topic: Any known problems with php7.3?
Replies: 4
Views: 44

Re: Any known problems with php7.3?

TimeTrex currently does not have an official Github repository that contains any code, so who knows what you are actually running if you downloaded it from there.

Below is the official download location:
https://www.timetrex.com/onsite-community?step=download
by mikeb
Wed Aug 21, 2019 1:25 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

I installed Opera Developer version: 64.0.3416.0 on a fully updated Windows 10 instance, made it my default web browser, enabled the ad blocker (since it doesn't appear to be by default) and was able to replicate at least one of the problems where I see a "Initializing" on the screen without any for...
by mikeb
Wed Aug 21, 2019 10:49 am
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

I don't see how a adblocker in the web browser would have any effect on TimeTrex being able to connect to its database, since the web browser has nothing to do with that. Its likely something else you changed that corrected the issue.
by mikeb
Tue Aug 20, 2019 4:26 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

Please confirm in the Task Manager that the PostgreSQL process is running.

If it is, open a Command Prompt window as an administrator and run:

Code: Select all

netstat /nat
Then copy and paste the entire output here please.
by mikeb
Tue Aug 20, 2019 2:06 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

Still the same error, unable to connect to the database server. pg_connect(): Unable to connect to PostgreSQL server: could not connect to server: Connection refused (0x0000274D/10061) Is the server running on host "localhost" (::1) and accepting TCP/IP connections on port 5433? If the PostgreSQL se...
by mikeb
Tue Aug 20, 2019 9:05 am
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

That error is with installing the Microsoft Visual C++ 2017 redistributable library, which is required to install/run the PostgreSQL and Apache services (among many other applications too). For it to fail there is likely something severely wrong with your Windows installation and without it TimeTrex...
by mikeb
Tue Aug 20, 2019 8:39 am
Forum: Installation Help
Topic: Any known problems with php7.3?
Replies: 4
Views: 44

Re: Any known problems with php7.3?

Each version of TimeTrex is only tested with certain versions of PHP, so the version you are using was not tested with PHP v7.3.

However if you upgrade to the latest version of TimeTrex it does support PHP 7.3 and has for several months now.
by mikeb
Mon Aug 19, 2019 4:58 pm
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

See #5 in the following FAQ: viewtopic.php?f=6&t=89

Also if you bring up the developer tools in your web browser when you see the error and take a screenshot of any errors displayed in the Javascript console or Network tabs that would also be helpful.
by mikeb
Mon Aug 19, 2019 4:56 pm
Forum: Developers
Topic: API how to get is user is clocked in or clocked out - getUserPunch
Replies: 6
Views: 75

Re: API how to get is user is clocked in or clocked out - getUserPunch

How exactly are you adding the punch initially?
by mikeb
Mon Aug 19, 2019 12:23 pm
Forum: Developers
Topic: API how to get is user is clocked in or clocked out - getUserPunch
Replies: 6
Views: 75

Re: API how to get is user is clocked in or clocked out - getUserPunch

If you simply want to add punches from the API, there is an example of how to do that at the bottom of the following page, which allows you to explicitly set if its an In/Out punch:
https://www.timetrex.com/workforce-management-api
by mikeb
Mon Aug 19, 2019 8:30 am
Forum: Developers
Topic: API how to get is user is clocked in or clocked out - getUserPunch
Replies: 6
Views: 75

Re: API how to get is user is clocked in or clocked out - getUserPunch

You haven't provided any details for the actual use-case that you are trying to solve, so its difficult for us to offer a helpful answer. getUserPunch() would normally only be used if you are about to punch an employee in/out and want to get the most likely default settings for them to use. It also ...
by mikeb
Mon Aug 19, 2019 8:21 am
Forum: Installation Help
Topic: Initializing forever after update.
Replies: 17
Views: 182

Re: Initializing forever after update.

Please replicate the error then attach your TimeTrex log file here, its usually found in c:\timetrex\log\timetrex.log
by mikeb
Mon Aug 12, 2019 8:47 am
Forum: Installation Help
Topic: Unable to login after installation
Replies: 1
Views: 41

Re: Unable to login after installation

The TimeTrex log file should contain more detailed information to help troubleshoot the issue. See item #5 at the bottom of this FAQ for instructions on how to enable logging, then attach a copy of the log file here.

Also please attach your c:\timetrex\timetrex\timetrex.ini.php file here too.
by mikeb
Fri Aug 09, 2019 7:20 am
Forum: Installation Help
Topic: Can't login after install
Replies: 1
Views: 52

Re: Can't login after install

Please provide more information, such as the version of TimeTrex you installed, a full uncropped screenshot of the error message, and any error messages from the browsers javascript or developer console.
by mikeb
Tue Aug 06, 2019 11:22 am
Forum: Help
Topic: Accrual Balance Update
Replies: 1
Views: 42

Re: Accrual Balance Update

Have you assigned the accrual policies to employees through the Policy Groups?
by mikeb
Mon Aug 05, 2019 10:37 am
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 217

Re: Unable to complete installation

If you are using the PGDB APT repository, you can download old versions of the PostgreSQL packages (ie: v11.3) from there and install them in a similar way as described in the FAQ. This link may help to find the files you need to download: http://apt.postgresql.org/pub/repos/apt/pool/main/p/postgres...
by mikeb
Mon Aug 05, 2019 10:17 am
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 217

Re: Unable to install Timetrex on Ubuntu

Hello, there is a new version of Postgres 11.4.1 and still I cannot install your timetrex. I cannot downgrade according your howto because I have Ubunutu 16.04 So what is the workaround for me? Unfortunately the PostgreSQL community has not yet released a new version that fixes the bug causing Time...