Search found 697 matches

by mikeb
Wed Feb 21, 2024 9:15 am
Forum: Help
Topic: Custom Fields - Community Edition
Replies: 1
Views: 7

Re: Custom Fields - Community Edition

Correct, custom fields are not available in the Community Edition.
by mikeb
Thu Feb 15, 2024 12:00 pm
Forum: Installation Help
Topic: gmail smtp auth error
Replies: 1
Views: 46

Re: gmail smtp auth error

This is incorrect, the "delivery_method" should just be "smtp" and is actively used by us internally and many other customers. If "smtp" is not working for you, there is likely a larger issue at play. As for GMail phasing out support for basic authentication, it is on o...
by mikeb
Wed Feb 07, 2024 10:28 am
Forum: Installation Help
Topic: Can't change interface language after fresh installation
Replies: 3
Views: 286

Re: Can't change interface language after fresh installation

All translations are provided by the community, you can help out here:
viewtopic.php?t=707
by mikeb
Mon Feb 05, 2024 2:02 pm
Forum: Installation Help
Topic: Can't change interface language after fresh installation
Replies: 3
Views: 286

Re: Can't change interface language after fresh installation

What language are you trying to use in TimeTrex?

Also, at the Ubuntu command line, please run the following and copy and paste the full output here:

Code: Select all

locale -a
by mikeb
Fri Jan 19, 2024 10:32 am
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 21
Views: 14538

Re: Getting Local Taxes onto W2s - kinda Urgent please

I see v16.10.0 release notes mention this issue, so it appears its already corrected in that version. It will be available for download later today.
by mikeb
Thu Jan 18, 2024 5:18 pm
Forum: Help
Topic: Getting Local Taxes onto W2s - kinda Urgent please
Replies: 21
Views: 14538

Re: Getting Local Taxes onto W2s - kinda Urgent please

Can you please post screenshots showing each of the Tax/Deduction record settings for the District Income Taxes?
by mikeb
Tue Jan 16, 2024 12:19 pm
Forum: General Discussion
Topic: can not add box 14 on W2 form
Replies: 1
Views: 880

Re: can not add box 14 on W2 form

Box 14 is a generic "other" box, so each line item in that box must have name specified before it will appear on the W2. In the Form Setup tab, you will see the "Name" input box to the left of the "Include" dropdown box, that must filled out.
by mikeb
Fri Jan 12, 2024 11:29 am
Forum: Help
Topic: Multi-level Request Authorization
Replies: 1
Views: 518

Re: Multi-level Request Authorization

Yes, please see the Administrator Guide on Hierarchies for details:
https://help.timetrex.com/v16.0/communi ... rarchy.htm
by mikeb
Fri Jan 05, 2024 6:43 pm
Forum: Installation Help
Topic: Upgrade from version 16.1.3 to current Fails
Replies: 6
Views: 1367

Re: Upgrade from version 16.1.3 to current Fails

Ya, every record in the "system_setting" table is duplicated, and that is causing it to get confused. Its possible other tables are similarly corrupted as well, though I'm not sure what actually occurred to determine this for sure. You could start by trying to delete the duplicate records ...
by mikeb
Fri Jan 05, 2024 11:26 am
Forum: Help
Topic: Pay Stub Amendments
Replies: 10
Views: 1629

Re: Pay Stub Amendments

Can you please clear the search on the pay stub list and re-send the screenshot. If you can attach the screenshot full size, that would be helpful, as its too small to read currently.
by mikeb
Fri Jan 05, 2024 9:48 am
Forum: Installation Help
Topic: Upgrade from version 16.1.3 to current Fails
Replies: 6
Views: 1367

Re: Upgrade from version 16.1.3 to current Fails

It appears to be severely confused, as it should never be attempting to run that SQL query with your version of TimeTrex. So there is likely a much bigger problem occurring. My guess is you somehow got duplicate records in at least one of your critical database tables. Have you done any manual datab...
by mikeb
Fri Jan 05, 2024 9:42 am
Forum: Help
Topic: Pay Stub Amendments
Replies: 10
Views: 1629

Re: Pay Stub Amendments

Sorry, I don't understand what you mean. Can you maybe provide screenshots showing your pay stub list and pay stub amendments? Also please include the full and exact TimeTrex version that you are using.
by mikeb
Thu Jan 04, 2024 4:30 pm
Forum: Installation Help
Topic: Upgrade from version 16.1.3 to current Fails
Replies: 6
Views: 1367

Re: Upgrade from version 16.1.3 to current Fails

Can you paste the full and exact error message here please? It might be helpful to include 50-100 lines before and after the error too.
by mikeb
Thu Jan 04, 2024 4:28 pm
Forum: Help
Topic: Pay Stub Amendments
Replies: 10
Views: 1629

Re: Pay Stub Amendments

You need to delete the pay stub that the pay stub amendment is included on before you can edit it.
by mikeb
Tue Jan 02, 2024 1:49 pm
Forum: Help
Topic: Pay Stub Amendments
Replies: 10
Views: 1629

Re: Pay Stub Amendments

If the pay stub transactions are marked as pending, then they were never paid, so it shouldn't be a problem to delete/re-generate your pay stubs in that case.
by mikeb
Mon Jan 01, 2024 12:40 pm
Forum: Help
Topic: Pay Stub Amendments
Replies: 10
Views: 1629

Re: Pay Stub Amendments

Were you attempting to do two separate payroll runs for the employees, one for the bonus and one for the regular worked time? If you processed transactions (printed cheques) for the pay stubs, you can't re-generate them, as the cheque amounts would likely change. Therefore you would need to mark all...
by mikeb
Tue Dec 19, 2023 5:03 pm
Forum: Help
Topic: TimeTrex CE - Cloud
Replies: 1
Views: 2390

Re: TimeTrex CE - Cloud

Sorry, you will need to use a more specific email address to sign-up with.
by mikeb
Thu Oct 19, 2023 10:18 am
Forum: Installation Help
Topic: Incorrect type when logging in from app
Replies: 1
Views: 5325

Re: Incorrect type when logging in from app

The TimeTrex app requires a paid edition of TimeTrex to operate with.

You will see this mentioned in the very first line of the App description in both the Android and Apple App Store too:
https://apps.apple.com/ca/app/timetrex- ... d494340805
by mikeb
Thu Oct 05, 2023 11:17 am
Forum: General Discussion
Topic: Strange characters in report
Replies: 3
Views: 6937

Re: Strange characters in report

Are you able to remove the UTF-8 characters from the information displayed on the report? That would be the easiest approach.

If that is not an option, you would have to modify the source code to force all PDF's into UTF-8 mode all the time.
by mikeb
Wed Oct 04, 2023 4:19 pm
Forum: General Discussion
Topic: Strange characters in report
Replies: 3
Views: 6937

Re: Strange characters in report

Ya, it sounds like a character encoding issue, if your language is set to English it only uses ASCII and not UTF-8 as its much faster. You will need to use some other language than English to have it switch to using UTF-8.
by mikeb
Wed Oct 04, 2023 11:36 am
Forum: Help
Topic: Deduct time from timebank
Replies: 6
Views: 6850

Re: Deduct time from timebank

Please ensure that this schedule policy with the undertime policies associated with it is also assigned to each of the employees scheduled shifts under Schedule -> Schedules. Keep in mind you do not need to specify regular/overtime/premium policies in schedule policies for most cases, as those would...
by mikeb
Tue Oct 03, 2023 5:56 pm
Forum: Help
Topic: Deduct time from timebank
Replies: 6
Views: 6850

Re: Deduct time from timebank

That is handled by undertime absence policies defined in the schedule policies. See the following for more information:
https://help.timetrex.com/v16.0/communi ... =undertime
by mikeb
Mon Oct 02, 2023 9:52 am
Forum: Help
Topic: Deduct time from timebank
Replies: 6
Views: 6850

Re: Deduct time from timebank

Please provide more details (ie: screenshots) showing your policies and an example timesheet where it is not working, including what you would like to see instead.
by mikeb
Fri Sep 08, 2023 9:43 am
Forum: General Discussion
Topic: Amendments from Past Pay Periods
Replies: 3
Views: 3506

Re: Amendments from Past Pay Periods

If you generate a pay stub for the Pay Period starting 01-Jun-23 thru 14-Jun-23, then add a pay stub amendment for this employee in the same pay period, and don't tell TimeTrex to re-generate the pay stub again afterward, the pay stub amendment will not appear on any pay stub, and therefore will not...
by mikeb
Mon Aug 14, 2023 6:02 pm
Forum: Help
Topic: Can't generate pay stubs; "wage not set" error message
Replies: 4
Views: 3142

Re: Can't generate pay stubs; "wage not set" error message

For the employee in question, please see the following for instructions:
https://help.timetrex.com/v16.0/communi ... sheets.htm