Search found 716 matches

by mikeb
Fri Oct 11, 2024 12:13 pm
Forum: Installation Help
Topic: Down for maintence suddently after upgrade.
Replies: 5
Views: 210

Re: Down for maintence suddently after upgrade.

Its likely that your system does not meet the minimum requirements of both PHP or PostgreSQL as listed in the below link, therefore the upgrade is failing, or even your current installation is failing, which is putting the system into maintenance mode. https://forums.timetrex.com/viewtopic.php?t=6 Y...
by mikeb
Fri Oct 11, 2024 10:07 am
Forum: Installation Help
Topic: Down for maintence suddently after upgrade.
Replies: 5
Views: 210

Re: Down for maintence suddently after upgrade.

When TimeTrex can't perform critical functions or maintenance jobs and enters a failed state, it will put itself into "Down for Maintenance" mode to prevent further problems from occurring. So this is often a consequence of a larger problem. I would recommend upgrading to the latest versio...
by mikeb
Mon Sep 23, 2024 12:53 pm
Forum: FAQ
Topic: Community Edition Discontinued
Replies: 0
Views: 1313

Community Edition Discontinued

As of October 1, 2024, we will be discontinuing the Free Open Source Software (FOSS) On-Site Community Edition of TimeTrex Workforce Management. While the current version will continue to work, it will no longer receive updates or security patches. Over the following 30 days, ancillary services lik...
by mikeb
Wed Sep 18, 2024 8:12 am
Forum: Installation Help
Topic: Down For Maintenance - every day
Replies: 6
Views: 203

Re: Down For Maintenance - every day

I would definitely recommend updating and seeing if the problem persists. When copying the database from one server to another, it can take a day or two for maintenance jobs to correct themselves if there was a prior error occurring, which appears to be the case here.
by mikeb
Tue Sep 17, 2024 3:00 pm
Forum: Installation Help
Topic: Down For Maintenance - every day
Replies: 6
Views: 203

Re: Down For Maintenance - every day

Just wondering, is there a specific reason you're still using a severely out-of-date and unsupported version of TimeTrex?
by mikeb
Tue Sep 17, 2024 12:09 pm
Forum: Installation Help
Topic: Down For Maintenance - every day
Replies: 6
Views: 203

Re: Down For Maintenance - every day

What version of TimeTrex are you using?
by mikeb
Wed Aug 28, 2024 9:33 am
Forum: General Discussion
Topic: an issue with accessing my TimeTrex account
Replies: 4
Views: 427

Re: an issue with accessing my TimeTrex account

Your login has been disabled, so you will need to contact someone else who can login (ie: a Manager or Administrator) to re-enable your login.

If you are that person, and no one else can login, then you've unfortunately managed to lock yourself out.
by mikeb
Wed Aug 28, 2024 9:26 am
Forum: Help
Topic: Calculation is wrong
Replies: 6
Views: 976

Re: Calculation is wrong

Whatever free calculator you are using is improperly using a ":" (colon) rather than "." (decimal) separator then. For a more detailed explanation, please see our Administrator Guide regarding the "Time Unit" preferences below. Specifically notice the time unit chart: h...
by mikeb
Wed Aug 28, 2024 9:13 am
Forum: Installation Help
Topic: Error 500
Replies: 5
Views: 253

Re: Error 500

In your timetrex.ini.php file, there is a log directory specified. Inside that log directory should be a log file which you can attach here.
by mikeb
Tue Aug 27, 2024 8:31 am
Forum: General Discussion
Topic: an issue with accessing my TimeTrex account
Replies: 4
Views: 427

Re: an issue with accessing my TimeTrex account

What URL do you use to access TimeTrex?
by mikeb
Mon Aug 26, 2024 8:22 am
Forum: Developers
Topic: "APIUser" requires authentication, and not currently authenticated.
Replies: 5
Views: 14402

Re: "APIUser" requires authentication, and not currently authenticated.

sschrismac wrote: Fri Aug 23, 2024 10:14 pm we had same issue

using localhost in url, which was returning ip v6 address

Changed url to actual ip of machine 127.0.0.1 and worked
What OS and version are you using?
by mikeb
Mon Aug 26, 2024 8:15 am
Forum: Help
Topic: Calculation is wrong
Replies: 6
Views: 976

Re: Calculation is wrong

11:08AM to 7:12PM does equal 8 hours and 4 minutes (08:04), therefore everything is correct. Please note TimeTrex is not showing 8.04 (decimal separator), it is showing 08:04 (colon separator). You can change your preferred time unit format under My Account -> Preferences if you prefer decimal hours...
by mikeb
Mon Aug 26, 2024 8:11 am
Forum: Installation Help
Topic: Error 500
Replies: 5
Views: 253

Re: Error 500

Please check your PHP and TimeTrex error logs for more information, or attach them here.
by mikeb
Tue Aug 06, 2024 8:35 am
Forum: Help
Topic: Can't Access Timetrex
Replies: 1
Views: 326

Re: Can't Access Timetrex

You have likely installed TimeTrex on your own local server which may be experiencing issues.

Please see our FAQ for more information.
viewtopic.php?t=89
by mikeb
Mon Aug 05, 2024 10:41 am
Forum: Installation Help
Topic: TimeTrex upgrade from EOL version
Replies: 4
Views: 653

Re: TimeTrex upgrade from EOL version

You install a fresh copy of TimeTrex v11.0 using PostgreSQL, the same version of TimeTrex you are using on MySQL in which you want to migrate.
by mikeb
Wed Jul 24, 2024 9:49 am
Forum: General Discussion
Topic: autoupgrade server problem?
Replies: 2
Views: 635

Re: autoupgrade server problem?

Check your TimeTrex error log instead, it should tell you exactly whats failing, search for "ERROR".
by mikeb
Wed Jul 24, 2024 9:48 am
Forum: Installation Help
Topic: Checksum error
Replies: 1
Views: 420

Re: Checksum error

Please try re-downloading the TimeTrex file from our website and try again.
by mikeb
Mon Jul 22, 2024 8:51 am
Forum: Installation Help
Topic: TimeTrex upgrade from EOL version
Replies: 4
Views: 653

Re: TimeTrex upgrade from EOL version

I would consider starting here:
viewtopic.php?t=7519
by mikeb
Mon Jul 22, 2024 8:33 am
Forum: General Discussion
Topic: How to manually run upgrade job
Replies: 1
Views: 291

Re: How to manually run upgrade job

The URL would look something like this:

http://<your domain>/interface/install/install.php
by mikeb
Tue Jul 09, 2024 5:32 pm
Forum: General Discussion
Topic: Generate 941 Schedule B
Replies: 1
Views: 408

Re: Generate 941 Schedule B

In the Form 941 Report, under the "Form Setup" tab, switch the "Schedule Depositor" field to "Semi-Weekly", then the Schedule B form will be automatically generated for you.
by mikeb
Mon Jun 10, 2024 9:11 am
Forum: Help
Topic: Calculation is wrong
Replies: 6
Views: 976

Re: Calculation is wrong

Please provide details and/or screenshots showing specifically what is incorrect, and what you would prefer to see instead.
by mikeb
Thu Jun 06, 2024 10:58 am
Forum: General Discussion
Topic: LDAP in CE
Replies: 1
Views: 819

Re: LDAP in CE

It's possible that something went wrong during the upgrade process, and your TimeTrex instance is stuck in an in-between version state. If that is the case, it would not be good, of course, as data corruption and seemingly random errors are likely to occur. Regardless, I can confirm that LDAP functi...
by mikeb
Wed May 22, 2024 12:48 pm
Forum: Help
Topic: Authorization Email Requests
Replies: 2
Views: 1759

Re: Authorization Email Requests

v16.12.3 resolves this issue and is being released today. If you have auto-updates enabled, which they are by default, you should receive the update automatically within the next week.
by mikeb
Thu Apr 18, 2024 9:49 am
Forum: General Discussion
Topic: not able to mark attendance
Replies: 1
Views: 3440

Re: not able to mark attendance

To help us investigate this issue further, can you please attach a screenshot of your Help(?) -> About page in TimeTrex?
by mikeb
Fri Apr 05, 2024 10:44 am
Forum: Help
Topic: employee payment method
Replies: 1
Views: 2213

Re: employee payment method

If something is highlighted in yellow, it would typically be a specific field on a form, which if you hover over it with your mouse it should show the warning message.

If that doesn't help, can you please attach a screenshot showing the issue?