Search found 6 matches

by username55
Fri Sep 17, 2021 3:45 pm
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 5443

Re: Unable to change punches for a user

Ok I uploaded the diagnostic file. The last 6 digits of the registration key are 00eaaa
by username55
Fri Sep 17, 2021 3:12 pm
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 5443

Re: Unable to change punches for a user

It's also only affecting Monday through Wednesday. I can change punches for yesterday and today. Eventually it returns a SOAP timeout error.
by username55
Fri Sep 17, 2021 1:26 pm
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 5443

Re: Unable to change punches for a user

I was using the last version, I think 14.0.1, this morning when it started but I upgraded to the latest version, 14.0.2, and am still having the problem.
by username55
Fri Sep 17, 2021 9:21 am
Forum: General Discussion
Topic: Unable to change punches for a user
Replies: 6
Views: 5443

Unable to change punches for a user

For a single particular user I am unable to add, edit, or delete their punches. When attempting to do so the "Processing..." window shows but does nothing. Even if I write a script in PHP using deletePunch it just hangs. I can edit punches for all other users but this one. Is there some wa...
by username55
Mon Aug 30, 2021 9:11 am
Forum: Help
Topic: getResult() returns 1
Replies: 1
Views: 1160

Re: getResult() returns 1

Nevermind. It turns out I was using time_stamp for a filter with getPunch instead of start_date and end_date. I'm not sure why it decided to screw up today and not at any time before.
by username55
Mon Aug 30, 2021 7:30 am
Forum: Help
Topic: getResult() returns 1
Replies: 1
Views: 1160

getResult() returns 1

The following code used to return the information from the punch, now it just returns a value of 1. Any ideas? $result = $punch_obj->setPunch( $punch_data ); $filter = array( 'filter_data' => array('user_id' => $userID,'time_stamp' => time())); //filters request $user_data = $punch_obj->getPunch($fi...