Search found 29 matches

by gherbstman
Wed Oct 27, 2010 3:27 am
Forum: Help
Topic: Cannot extract embedded font AAAAAD+FreeSerif
Replies: 7
Views: 5565

Re: Cannot extract embedded font AAAAAD+FreeSerif

It is just a small alert box from Acrobat and all it says is: "Cannot extract the embedded font AAAAAD+FreeSerif. Some characters may not display or print correctly."
by gherbstman
Tue Oct 26, 2010 11:56 am
Forum: Help
Topic: Cannot extract embedded font AAAAAD+FreeSerif
Replies: 7
Views: 5565

Re: Cannot extract embedded font AAAAAD+FreeSerif

The problem is that even with the latest updates to Acrobat Pro 8, there is still the font problem.
by gherbstman
Tue Oct 26, 2010 7:50 am
Forum: Help
Topic: Cannot extract embedded font AAAAAD+FreeSerif
Replies: 7
Views: 5565

Re: Cannot extract embedded font AAAAAD+FreeSerif

No, All US english.

I have found on one system with an updated Acrobat Reader it works. It seems to be a compatibility with older Acrobat.
by gherbstman
Tue Oct 26, 2010 5:46 am
Forum: Help
Topic: Cannot extract embedded font AAAAAD+FreeSerif
Replies: 7
Views: 5565

Cannot extract embedded font AAAAAD+FreeSerif

After upgrading to version 3.2.1 I am now getting this error on the 941 report pdf. "Cannot extract the embedded font AAAAAD+FreeSerif. Some characters may not display or print correctly." And indeed the report is empty.

This is running on a windows server.
by gherbstman
Thu Oct 21, 2010 4:11 am
Forum: General Discussion
Topic: latest version 3.2.1
Replies: 4
Views: 3536

Re: latest version 3.2.1

3.2.0 is also not listed in the announcements. Is there a changlog somewhere?
by gherbstman
Thu Feb 04, 2010 12:36 pm
Forum: Help
Topic: W2 and W3 not including the opening balances
Replies: 3
Views: 2145

Re: W2 and W3 not including the opening balances

That seems like quite an oversite. I cannot think of another product that does not include the opening balances. What is the point of entering them then?

So W2, W3, 1099, 941, 940 all have to be done manually for the first year? There seems to be enough data entered to make this work.
by gherbstman
Tue Feb 02, 2010 8:14 am
Forum: Help
Topic: Problems with Tax Reports.
Replies: 15
Views: 37749

Re: Problems with Tax Reports.

-------------------------------------------------------------------------------- (postgres7): select session_id,user_id,ip_address,created_date,updated_date from authentication WHERE session_id = ? AND ip_address = ? AND updated_date >= ? [ (session_id=>'3963bb67c30f27126a2ade46ca026993') (ip_addres...
by gherbstman
Tue Feb 02, 2010 8:04 am
Forum: Help
Topic: W2 and W3 not including the opening balances
Replies: 3
Views: 2145

W2 and W3 not including the opening balances

We started using TT at the beginning of the 3rd quarter. We entered opening balances for each employee for the 1st 3 quarters. We can see this data but it is excluded from the W2 and W3 totals.
by gherbstman
Sun Jan 31, 2010 8:02 am
Forum: Help
Topic: Problems with Tax Reports.
Replies: 15
Views: 37749

Re: Problems with Tax Reports.

In debug mode, the menu is missing. Without the menu, I cannot use the application and get the debug detasils from the report.
by gherbstman
Sat Jan 30, 2010 8:00 am
Forum: Help
Topic: Problems with Tax Reports.
Replies: 15
Views: 37749

Re: Problems with Tax Reports.

I made the changes to timetrex.ini.php and now get LOTS of debug information but the menu is gone. [debug] buffer_output=TRUE ; Set Debugging Off ;enable=FALSE ;enable_display=FALSE ;enable_log=FALSE ;verbosity=10 ;production=TRUE ; Set debugging on enable = TRUE enable_display = TRUE enable_log = T...
by gherbstman
Fri Jan 29, 2010 5:34 am
Forum: Help
Topic: TimeTrex Installation Upgrade on Windows Server 2008 R2
Replies: 0
Views: 4269

TimeTrex Installation Upgrade on Windows Server 2008 R2

I have found after many upgrades now there are two important steps to take when upgrading on Windows Server 2008 R2. 1. Delete the existing scheduled task or the installer will fail on that step. 2. Run the installer as administrator by right-clicking on it and selecting "run as Administrator&q...
by gherbstman
Fri Jan 29, 2010 5:30 am
Forum: Help
Topic: Problems with Tax Reports.
Replies: 15
Views: 37749

Re: Problems with Tax Reports.

Still no love. Same problem. Selected all the accounts, clicked Display Form.
by gherbstman
Tue Jan 26, 2010 3:04 pm
Forum: Help
Topic: Problems with Tax Reports.
Replies: 15
Views: 37749

Re: Problems with Tax Reports.

I am having the same problem with the 941 report. I have tried many different sequences and have pressed the Display Form each time but it never seems to save.

TT 3.0.4
by gherbstman
Fri Oct 30, 2009 2:32 am
Forum: Help
Topic: Initial Payrol incorrectly calculating FUTA and SUTA
Replies: 6
Views: 3613

Cool, I had already performed the work around for that payroll. It also appears to affect the W2 and 941 forms. I am not getting the proper totals. It seems the taxes withheld are correct but not the wages.
by gherbstman
Tue Oct 27, 2009 10:22 am
Forum: Help
Topic: Initial Payrol incorrectly calculating FUTA and SUTA
Replies: 6
Views: 3613

I emaild the screenshots to support@tt
by gherbstman
Tue Oct 27, 2009 10:08 am
Forum: Help
Topic: Initial Payrol incorrectly calculating FUTA and SUTA
Replies: 6
Views: 3613

How do I post the screenshots? I do not seem to have that option in the forums.
by gherbstman
Tue Oct 27, 2009 9:48 am
Forum: Help
Topic: Initial Payrol incorrectly calculating FUTA and SUTA
Replies: 6
Views: 3613

Initial Payrol incorrectly calculating FUTA and SUTA

Our initial payrol run is incorrectly calculating FUTA and SUTA for employees that have an initial balance greater than $7000.

Really need to resolve quickly.

Version 3.0 Release.

Created Paystub ammendments for all employees and their balances are properly showing up on the paystubs.
by gherbstman
Tue Oct 13, 2009 1:21 pm
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

Maybe better status messages or diagnostics would do the trick.

I am still not sure why it did not get processed as I only have one time zone.
by gherbstman
Tue Oct 13, 2009 12:57 pm
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

Personally, I would categorize this as a bug. It is not intuitive to users to have to use certian dates like this. Very frustrating to track down issues like this.

The app has a lot of potential but there are a lot of usability issues that could help make this a superior product.
by gherbstman
Tue Oct 13, 2009 10:30 am
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

But this disagrees with the documentation which is what makes for soo many difficulties. There are things that don't work and it is very difficult to determine why. 4.5 Carry over Vacation/Taxes Menu: Admin ! Employee Administration ! Payroll Functions ! PS Amendment..... To do this simply enter sep...
by gherbstman
Tue Oct 13, 2009 5:22 am
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

Changing the date to the 2nd day of the pay period fixed it.
by gherbstman
Mon Oct 12, 2009 10:48 am
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

Yes, It incremented ftom 173 to 179 which equals the number of paystubs generated.
by gherbstman
Mon Oct 12, 2009 7:57 am
Forum: Help
Topic: Opening balances starting mig-year
Replies: 10
Views: 4432

Opening balances starting mig-year

I have been folowing the instructions for creating a Pay Stub Amendment to setup the opening balances for the previous quarters. I set the effective date to the first day of the first TT payperiod for the employee and checked the YTD adjustments checkbox. I re-ran the create pay stubs but the amount...
by gherbstman
Mon Oct 12, 2009 4:19 am
Forum: Feature Requests
Topic: Print Paystub information on the check vouchers
Replies: 1
Views: 3818

Print Paystub information on the check vouchers

Employees have been used to seeing their details printed on their check stubs. It would be nice to have a check format with that based on the NEBS DLT104 format.
by gherbstman
Mon Oct 12, 2009 4:13 am
Forum: Help
Topic: Additional Withholding
Replies: 1
Views: 1713

Additional Withholding

What is the proper way to add additional federal withholding to an employee?

Gary Herbstman
Byte Solutions, Boca Raton, Florida