Search found 390 matches

by shanec
Thu Sep 29, 2016 12:29 pm
Forum: Help
Topic: Add a new employee
Replies: 1
Views: 1842

Re: Add a new employee

For the steps to add new employees please see the Employees section of the TimeTrex Administrator Guide by clicking Help -> Administrator Guide or viewing this link:
http://help.timetrex.com/v9.0/community ... loyees.htm
by shanec
Tue Sep 20, 2016 12:47 pm
Forum: General Discussion
Topic: Approving Request Instructions
Replies: 1
Views: 2287

Re: Approving Request Instructions

Hierarchies define the relationship between superior(s) and subordinates which should meet your needs. For more information please see the Hierarchy section of the TimeTrex Administator Guide: http://help.timetrex.com/v9.0/community/#Modules/Hierarchy.htm%3FTocPath%3DModules%7CCore%7CCompany%2520Inf...
by shanec
Tue Sep 20, 2016 12:32 pm
Forum: General Discussion
Topic: Entering Time In and Time Out Directly
Replies: 1
Views: 2097

Re: Entering Time In and Time Out Directly

Employees associated with the "Regular Employee (Manual Entry)" Permission Group have the ability to Add/Edit/Delete their own Punches directly onto their own timesheet. For more information please see the Employees section of the TimeTrex Administrator Guide: http://help.timetrex.com/v9.0/community...
by shanec
Mon Sep 19, 2016 9:31 am
Forum: Help
Topic: delete account
Replies: 4
Views: 2726

Re: delete account

Community Edition accounts left inactive for more than 30 days are automatically purged from our system.
by shanec
Wed Aug 24, 2016 7:31 am
Forum: Help
Topic: downloading latest version
Replies: 1
Views: 1620

Re: downloading latest version

You can download TimeTrex from the following link: https://www.timetrex.com/onsite_communi ... p=download
by shanec
Thu Aug 18, 2016 1:55 pm
Forum: Help
Topic: exception problem
Replies: 1
Views: 1380

Re: exception problem

Missing In Punch Exceptions are not triggered in real-time, as TimeTrex must wait until the Maximum Shift Time is exceeded (default is 16hrs) before it can know for sure that an employee forgot to punch versus being late.
by shanec
Fri Aug 12, 2016 8:47 am
Forum: Help
Topic: Prevent employees from seeing their timesheets
Replies: 1
Views: 1326

Re: Prevent employees from seeing their timesheets

The Quick Punch feature should meet your needs and is available in the Professional Edition and above.
by shanec
Thu Aug 11, 2016 10:54 am
Forum: Help
Topic: Absence Policies not showing up
Replies: 2
Views: 1753

Re: Absence Policies not showing up

Make sure that your Absence Policies are assigned to the appropriate Policy Group(s) which can be found by clicking Policy -> Policy Groups. For more information please see the Policy Groups section of the TimeTrex Administrator Guide: http://help.timetrex.com/v9.0/community/#Modules/Policy_Groups.htm
by shanec
Wed Aug 10, 2016 11:33 am
Forum: Installation Help
Topic: Regular time incorrect on paystub
Replies: 1
Views: 1835

Re: Regular time incorrect on paystub

Please post an uncropped screenshot of the timesheet screen (found by clicking Attendance -> TimeSheet) of the employee that you're referring to.
by shanec
Fri Aug 05, 2016 11:25 am
Forum: Help
Topic: retroactive wages
Replies: 1
Views: 1253

Re: retroactive wages

As April 1, 2016 is too far in the past to make timesheet adjustments we recommend creating a Pay Stub Amendment for the amount owed to the employee with an Effective Date in the current Pay Period. To create the Pay Stub Amendment click Payroll -> Pay Stub Amendments, click the New icon. For more i...
by shanec
Fri Jul 22, 2016 8:53 am
Forum: Help
Topic: Extract reports of subordinates of a certain group
Replies: 1
Views: 1480

Re: Extract reports of subordinates of a certain group

You need to setup a hierarchy that defines the superior/subordinate relationships, then assign the superiors to the Supervisor (Subordinates Only) Permission Group. That will limit them to only seeing their subordinates defined in the hierarchy. For more information please see the Hierarchy section ...
by shanec
Mon Jul 11, 2016 8:58 am
Forum: General Discussion
Topic: Failed Pay Stub Generation
Replies: 3
Views: 2669

Re: Failed Pay Stub Generation

Wage adjustments do not apply to timesheets retroactively. Recalculating your employee's timesheet for the Pay Period containing June 16 by clicking Attendance -> TimeSheet, and then clicking the ReCalculate TimeSheet icon should resolve your issue.
by shanec
Thu Jul 07, 2016 8:15 am
Forum: General Discussion
Topic: Failed Pay Stub Generation
Replies: 3
Views: 2669

Re: Failed Pay Stub Generation

The employee's wage may not be set for the time period that you are trying to pay the employee. For example if an employee was hired on Jan 1st, but their wage was set to be effective on Jan 16th, they would not have any earnings from Jan 1st to 15th, even if their is time on their timesheet.
by shanec
Thu Jul 07, 2016 7:59 am
Forum: Help
Topic: Punch Type Menu Adjustment
Replies: 1
Views: 1192

Re: Punch Type Menu Adjustment

It is not possible to customize the Punch Type options.
by shanec
Fri Jun 24, 2016 3:39 pm
Forum: Help
Topic: Attendance tracking
Replies: 3
Views: 1646

Re: Attendance tracking

To enable accruals you will need to associate employees (students) as well as Accrual Policies with a Policy Group which can be found by clicking Policy -> Policy Groups. For more information please see the Accrual Policies section of the TimeTrex Administrator Guide: http://help.timetrex.com/v9.0/c...
by shanec
Fri Jun 24, 2016 12:45 pm
Forum: Help
Topic: Attendance tracking
Replies: 3
Views: 1646

Re: Attendance tracking

In order to get started with TimeTrex you can read the TimeTrex Adminitrator Guide which can be found in TimeTrex itself by clicking Help -> Administrator Guide
by shanec
Tue Jun 21, 2016 1:41 pm
Forum: Installation Help
Topic: Permission Groups
Replies: 1
Views: 2305

Re: Permission Groups

Employees associated with the "Regular Employee (Punch In/Out)" Permission Group are required to punch In/Out using Attendance -> In/Out while an employee with the "Regular Employee (Manual Entry)" Permission Group has the ability to Add/Edit/Delete their own Punches directly onto their own timesheet.
by shanec
Tue Jun 14, 2016 3:53 pm
Forum: Help
Topic: You are not authorized to punch in or out from this station
Replies: 2
Views: 1880

Re: You are not authorized to punch in or out from this stat

Is the IP address from your new internet service provider static or dynamic?
by shanec
Tue Jun 14, 2016 11:36 am
Forum: General Discussion
Topic: Accruals -Calender Based stopped working
Replies: 3
Views: 2527

Re: Accruals -Calender Based stopped working

In order for us to assist you further please post screenshots of your Accrual Policy's Accrual Policy tab and Length Of Service Milestones tab.
by shanec
Thu Jun 09, 2016 1:51 pm
Forum: General Discussion
Topic: Accruals -Calender Based stopped working
Replies: 3
Views: 2527

Re: Accruals -Calender Based stopped working

Make sure that your Accrual Policy is associated with a Policy Group which can be found by clicking Policy -> Policy Groups. For more information please see the Policy Groups section of the TimeTrex Administrator Guide: http://help.timetrex.com/wiki/index.php?title=TimeTrex_Administrator_Guide&tt_ve...
by shanec
Mon May 30, 2016 3:44 pm
Forum: Help
Topic: Verification Error
Replies: 1
Views: 1640

Re: Verification Error

A Critical Exception is the highest severity level notification that if not resolved TimeTrex cannot properly apply policies resulting in incorrect timesheets as it won't have all the information it needs. For example according to your screenshot the M3 Critical Exception on May 21, 2016 indicates a...
by shanec
Mon May 30, 2016 11:25 am
Forum: Help
Topic: Maximum punch out time
Replies: 4
Views: 2963

Re: Maximum punch out time

I apologize for the misunderstanding. If you schedule your employees in TimeTrex you should be able to resolve your issue by enabling the Strict Schedule feature in the Rounding Policy. For more information about the Strict Schedule feature please see the Rounding Policies section of the TimeTrex Ad...
by shanec
Thu May 26, 2016 1:55 pm
Forum: Help
Topic: Maximum punch out time
Replies: 4
Views: 2963

Re: Maximum punch out time

A Rounding Policy rounding Normal Out punches Down to the nearest hour (01:00) Interval should meet your needs. For more information please see the Rounding Policies section of the TimeTrex Administrator Guide: http://help.timetrex.com/TimeTrex_Administrator_Guide?tt_version=900http://help.timetrex....
by shanec
Thu May 12, 2016 3:43 pm
Forum: Help
Topic: Family Benefits
Replies: 2
Views: 1557

Re: Family Benefits

You can click on Employee -> Employees, selecting an employee so that it is highlighted in blue and then click the Edit icon and once the inset page appears click the Tax tab. At this point highlight the Tax/Deduction you want to work with so that it is highlighted in blue and then click the Edit ic...
by shanec
Tue May 03, 2016 10:21 am
Forum: Help
Topic: Transportation Calculation
Replies: 2
Views: 1515

Re: Transportation Calculation

You will need a Premium Policy found by clicking Policy -> Premium Policy with a Minimum Time of 1:00 and a Maximum Time of also 1:00. The Premium Policy should be associated with a Pay Formula Policy found by clicking Policy -> Pay Formulas that has a Pay Type of Pay + Premium and a Premium set to ...