Search found 390 matches

by shanec
Fri Apr 29, 2016 8:45 am
Forum: General Discussion
Topic: Changelogs?
Replies: 1
Views: 2333

Re: Changelogs?

The "Whats New" page only mentions new features so you usually won't find notes for patch releases where only the last digit changes.
by shanec
Thu Apr 28, 2016 2:15 pm
Forum: General Discussion
Topic: Break policies
Replies: 3
Views: 2803

Re: Break policies

In order to assist you with your Overtime issue please clarify how you would like overtime handled? Concerning the S2 Exceptions issue from the screenshots that you provided the Exceptions are being caused by shifts that were scheduled after they had already been worked by the employee. To resolve t...
by shanec
Mon Apr 25, 2016 9:25 am
Forum: General Discussion
Topic: Break policies
Replies: 3
Views: 2803

Re: Break policies

If your employees are not required to punch for their lunch break make sure that your 1-hour Meal Policy's Type is set to Auto-Deduct and that the Meal Policy is assigned to the proper Policy Group. For more information please see the Meal Policies section of the TimeTrex Administrator Guide: http:/...
by shanec
Fri Apr 22, 2016 1:38 pm
Forum: Help
Topic: Deleting admin and adding a new one.
Replies: 1
Views: 1353

Re: Deleting admin and adding a new one.

We don't recommend deleting records instead you can assign a new Administrator if necessary and then locate the old Administrator's employee record by clicking Employee -> Employees in order to change its Status to Terminated. Once done click the Save icon to save your change. For more information p...
by shanec
Thu Apr 14, 2016 9:46 am
Forum: Help
Topic: Regular hour not calculating
Replies: 4
Views: 2156

Re: Regular hour not calculating

You may not have a Regular Time Policy associated with the proper Policy Group. Regular Time Policies convert worked time into employee wages and so please make sure that the Regular Time Policy is associated with the proper Policy Group and then recalculate your timesheet(s). For more information p...
by shanec
Wed Apr 13, 2016 7:51 am
Forum: Help
Topic: Regular hour not calculating
Replies: 4
Views: 2156

Re: Regular hour not calculating

A wage adjustment which TimeTrex does not apply to the timesheet retroactively was made. Recalculating your timesheet(s) for the March 27, 2016 to April 9, 2016 Pay Period by clicking Attendance -> TimeSheet, and then clicking the ReCalculate TimeSheet icon should resolve your issue.
by shanec
Tue Apr 12, 2016 10:45 am
Forum: General Discussion
Topic: Employees are not able to clock in today
Replies: 3
Views: 2873

Re: Employees are not able to clock in today

Please see the following forum post which should help resolve your punch issue: http://forums.timetrex.com/viewtopic.php?t=7094
by shanec
Thu Mar 31, 2016 7:34 am
Forum: General Discussion
Topic: Importing a stand alone .sql file to online community 9.0.9
Replies: 1
Views: 2356

Re: Importing a stand alone .sql file to online community 9.

There is no automated way to migrate data to/from our cloud hosted service however you may use the Import Wizard located by clicking Company -> Import to manually import some data.
by shanec
Fri Mar 18, 2016 7:13 am
Forum: Help
Topic: Customizing Timesheet Detail declaration
Replies: 1
Views: 1534

Re: Customizing Timesheet Detail declaration

Unfortunately the signature message displayed on the printable time sheets cannot be changed at this time.
by shanec
Tue Mar 15, 2016 8:57 am
Forum: Help
Topic: Punch Restrictions.
Replies: 2
Views: 1443

Re: Punch Restrictions.

TimeTrex accepts any punch made by an employee. That being said Strict Schedule Rounding Policies should meet your needs. For more information please see the Rounding Policies Section of the Administrator Guide: http://help.timetrex.com/TimeTrex_Administrator_Guide?tt_version=900http://help.timetrex...
by shanec
Mon Mar 14, 2016 8:17 am
Forum: General Discussion
Topic: Qualification Summary Report - Date Sorting
Replies: 7
Views: 3719

Re: Qualification Summary Report - Date Sorting

In order for us to assist you please post a copy of the report if possible.
by shanec
Fri Mar 11, 2016 11:59 am
Forum: Help
Topic: Adjustments added to New Payroll
Replies: 1
Views: 1581

Re: Adjustments added to New Payroll

To remove the duplicate items on the Pay Stub delete the Regular Time, CPP, EI, Federal Income Tax and Provincial Income Tax Pay Stub Amendments which can be found by clicking Payroll -> Pay Stub Amendments that have an Effective Date within the March 6, 2016 to March 19, 2016 Pay Period and then re...
by shanec
Mon Mar 07, 2016 9:30 am
Forum: Help
Topic: External time clocks with Community Edition
Replies: 3
Views: 1694

Re: External time clocks with Community Edition

The Community Edition does not support hardware devices so we recommend upgrading to the Profession Edition or higher. If you're interested please contact our sales staff at 1-800-714-5153 or request a quote here: http://www.timetrex.com/quote.php
by shanec
Mon Mar 07, 2016 8:56 am
Forum: Help
Topic: External time clocks with Community Edition
Replies: 3
Views: 1694

Re: External time clocks with Community Edition

TimeTrex Professional Edition and above only supports the hardware that we sell at our Online Store: http://www.timetrex.com/hardware.php.
by shanec
Mon Mar 07, 2016 8:50 am
Forum: Help
Topic: Supervisor (subordinates only)
Replies: 2
Views: 1751

Re: Supervisor (subordinates only)

Along with your Superior(s) being a part of the Supervisor (Subordinates Only) Permission Group make sure that your Hierarchy has the Permissions Hierarchy Object assigned to it. For more information please see the Employee Information Section of the TimeTrex Administrator Guide: http://help.timetre...
by shanec
Mon Feb 22, 2016 1:46 pm
Forum: Help
Topic: Admin User cant Log in
Replies: 1
Views: 1144

Re: Admin User cant Log in

For assistance with your login issue please email support@timetrex.com
by shanec
Tue Feb 09, 2016 12:01 pm
Forum: General Discussion
Topic: password policy change
Replies: 7
Views: 4155

Re: password policy change

That is correct, we have been slowly rolling out enhanced security policies to better meet government standards and auditing requirements. We have also seen an uptick in issues relating to some poor password policies as even some random person on the internet can often make a correct guess or more c...
by shanec
Tue Feb 02, 2016 11:52 am
Forum: Help
Topic: List of manually adjusted time punches
Replies: 1
Views: 1631

Re: List of manually adjusted time punches

A customized Punch Summary Report which can be found by clicking Report -> TimeSheet Reports using the Tainted Punches By Employee Template should meet your needs.
by shanec
Mon Jan 18, 2016 3:28 pm
Forum: Installation Help
Topic: No supervisors are assigned to you at this time
Replies: 2
Views: 2830

Re: No supervisors are assigned to you at this time

The user that is associated with the Supervisor (All Employees) Permission Group should be assigned to the Supervisor (Subordinates Only) Permission Group. Also make sure that the Hierarchy is configured with the Permission Object assigned to it and that the user is added as a Superior. For more inf...
by shanec
Fri Jan 15, 2016 10:41 am
Forum: General Discussion
Topic: Contributing Shift
Replies: 4
Views: 2410

Re: Contributing Shift

What part of the Administrator Guide do you need assistance with?
by shanec
Wed Jan 06, 2016 11:37 am
Forum: General Discussion
Topic: Accruals
Replies: 5
Views: 3271

Re: Accruals

Accrual Policies accrue hours/minutes and not days per say.

Concerning your Overtime question please provide more detail.
by shanec
Mon Jan 04, 2016 9:59 am
Forum: General Discussion
Topic: Absences
Replies: 2
Views: 2232

Re: Absences

Make sure that your Absence Policies are assigned to the appropriate Policy Group(s) which can be found by clicking Policy -> Policy Groups. For more information please see the Policy Groups section of the TimeTrex Administrator Guide: http://help.timetrex.com/TimeTrex_Administrator_Guide?tt_version...
by shanec
Wed Dec 09, 2015 10:23 am
Forum: Help
Topic: Shift schedules are not created
Replies: 2
Views: 1711

Re: Shift schedules are not created

Please post a screenshot of a timesheet that has a date that is being affected by the Not Scheduled Exception as well as a screenshot of that date's corresponding scheduled shift.
by shanec
Fri Dec 04, 2015 4:44 pm
Forum: Help
Topic: Scheduleing and Transfers
Replies: 1
Views: 1594

Re: Scheduleing and Transfers

For information on scheduling an employee to work in different departments please see the Scheduling section of the TimeTrex Administrator Guide:
http://help.timetrex.com/TimeTrex_Admin ... Scheduling
by shanec
Mon Nov 30, 2015 9:12 am
Forum: Help
Topic: Auto Punch Rremoved?
Replies: 1
Views: 1951

Re: Auto Punch Rremoved?

Regarding Auto-Punch please see the following forum post:
http://forums.timetrex.com/viewtopic.php?t=6971