Search found 495 matches

by mikeb
Fri Jan 04, 2019 5:16 pm
Forum: General Discussion
Topic: Red Warning - Employee not assigned
Replies: 9
Views: 257

Re: Red Warning - Employee not assigned

The thin red lines are part of the UI, you will notice them on almost all list screens, such as Employee -> Employee or Attendance -> Exceptions.

Also on the schedule, all absences are displayed in red font, so that is normal too.
by mikeb
Wed Jan 02, 2019 2:39 pm
Forum: General Discussion
Topic: Red Warning - Employee not assigned
Replies: 9
Views: 257

Re: Red Warning - Employee not assigned

So you have two screenshots of the same employees timesheet on the same week, and one has the red error messages and one does not. So its not clear when the errors appear and when they go away, can you please provide more details around that?
by mikeb
Mon Dec 31, 2018 1:00 pm
Forum: General Discussion
Topic: Red Warning - Employee not assigned
Replies: 9
Views: 257

Re: Red Warning - Employee not assigned

What version of TimeTrex you are running, specifically. (stating "the latest version" is not specific enough)

What operating system and version you are running.

How did you install TimeTrex, using the automated executable installer, or the manual .ZIP file?
by mikeb
Mon Dec 31, 2018 12:58 pm
Forum: Help
Topic: Error in Last Years W3
Replies: 2
Views: 104

Re: Error in Last Years W3

Are the amounts correct if you run the W2 for 2017 again?

If not, under Report -> Tax Reports -> Form W2/W3, then click the "Form Setup" tab, you likely have Include/Exclude accounts setup differently for Box 1, 3 and 5.
by mikeb
Fri Dec 21, 2018 8:56 am
Forum: Help
Topic: Setting up the bank holidays 2019
Replies: 1
Views: 74

Re: Setting up the bank holidays 2019

Please see the Administrator Guide regarding Policy Groups:
https://help.timetrex.com/v11.0/communi ... Groups.htm
by mikeb
Thu Dec 20, 2018 9:34 am
Forum: Help
Topic: No earnings, employee may not have any hours for this pay period
Replies: 1
Views: 106

Re: No earnings, employee may not have any hours for this pay period

As far as TimeTrex is concerned, the employee doesn't have any earnings. If you go to the employees timesheet, then click the "Show Wages" icon to the right of the Date field, you should see wages appear on the timesheet. If there aren't any wages, then there is nothing to pay the employees of cours...
by mikeb
Mon Dec 10, 2018 9:50 am
Forum: General Discussion
Topic: Sorting is off(minor) - Employee #
Replies: 1
Views: 124

Re: Sorting is off(minor) - Employee #

Currently the employee number uses a string sort rather than a numeric sort, so that order is expected.
by mikeb
Tue Dec 04, 2018 4:50 pm
Forum: Installation Help
Topic: Attachment
Replies: 3
Views: 184

Re: Attachment

Unfortunately not.
by mikeb
Tue Dec 04, 2018 2:07 pm
Forum: Installation Help
Topic: Attachment
Replies: 3
Views: 184

Re: Attachment

The Attachment tab is part of the Document Management module, which is only available in the paid corporate and enterprise editions of TimeTrex.
by mikeb
Mon Dec 03, 2018 11:03 am
Forum: Help
Topic: Can't load "employees" after auto-update
Replies: 5
Views: 232

Re: Can't load "employees" after auto-update

Can you try forcing the update again by running the following command:

Code: Select all

c:\timetrex\php\php.exe c:\timetrex\timetrex\tools\unattended_upgrade.php -ff
Then let us know if the problem persists after that. You may need to clear your web browser cache as well.
by mikeb
Mon Dec 03, 2018 9:03 am
Forum: Help
Topic: Can't load "employees" after auto-update
Replies: 5
Views: 232

Re: Can't load "employees" after auto-update

Please attach a copy of TimeTrex log file (c:\timetrex\timetrex\log) here from, it should contain the exact error message.
by mikeb
Mon Dec 03, 2018 9:02 am
Forum: Help
Topic: TimeTrex not starting up
Replies: 4
Views: 183

Re: TimeTrex not starting up

Please attach a copy of TimeTrex log file (c:\timetrex\timetrex\log) here from, it should contain the exact error message.
by mikeb
Fri Nov 23, 2018 12:30 pm
Forum: Installation Help
Topic: Install setup URL
Replies: 41
Views: 2510

Re: Install setup URL

should I manually assign dates to pay periods? I wouldn't recommend it, because if your dates are off by even 1 second it will prevent TimeTrex from ever being able to automatically creating pay periods for you again, due to conflicts. TimeTrex will automatically "catch up", however by default it o...
by mikeb
Fri Nov 23, 2018 12:26 pm
Forum: Help
Topic: Persistent Error 500
Replies: 14
Views: 2291

Re: Persistent Error 500

Can you try installing both of the following Microsoft Visual C++ Redistributable packages to see if that makes any difference:

https://aka.ms/vs/15/release/VC_redist.x86.exe
https://aka.ms/vs/15/release/VC_redist.x64.exe
by mikeb
Fri Nov 23, 2018 12:24 pm
Forum: Installation Help
Topic: Install setup URL
Replies: 41
Views: 2510

Re: Install setup URL

If you run the following command once for each pay period that you are missing, they should be created:

Code: Select all

php-win.exe AddPayPeriod.php
by mikeb
Fri Nov 23, 2018 9:44 am
Forum: Installation Help
Topic: Install setup URL
Replies: 41
Views: 2510

Re: Install setup URL

Can you try installing both of the following Microsoft Visual C++ Redistributable packages to see if that makes any difference:

https://aka.ms/vs/15/release/VC_redist.x86.exe
https://aka.ms/vs/15/release/VC_redist.x64.exe
by mikeb
Tue Nov 13, 2018 9:09 am
Forum: Help
Topic: First Punch and Last Punch of the Day Report
Replies: 1
Views: 114

Re: First Punch and Last Punch of the Day Report

Yes, under Reports -> TimeSheet Reports -> TimeSheet Detail, it has the "First In Punch" and "Last Out Punch" columns that you can add to the report.
by mikeb
Fri Nov 09, 2018 9:46 am
Forum: Installation Help
Topic: Cannot install with MySQL
Replies: 1
Views: 211

Re: Cannot install with MySQL

Correct, PostgreSQL is the only database TimeTrex works with.
by mikeb
Thu Nov 08, 2018 9:28 am
Forum: Help
Topic: Error: Employee has days not assigned to a pay period
Replies: 1
Views: 136

Re: Error: Employee has days not assigned to a pay period

What version of TimeTrex are you using?
by mikeb
Thu Nov 08, 2018 9:27 am
Forum: Feature Requests
Topic: TimeSheet : Include New Request Button
Replies: 1
Views: 231

Re: TimeSheet : Include New Request Button

The functionality you mentioned is already available in any of the paid editions of TimeTrex, where we have a "Add Request" icon on the TimeSheet and Schedules that not only help the employee create new requests, but it also automatically does much of the heavy lifting for them by filling out most o...
by mikeb
Wed Nov 07, 2018 10:10 am
Forum: Developers
Topic: TimeTrex API and Custom Punch Fields
Replies: 4
Views: 293

Re: TimeTrex API and Custom Punch Fields

Keep in mind the web interface uses the API, so one of the easiest ways is to turn on debug logging then do whatever operations you want to do through the API through the web interface, and the exact API calls will be appear in the log file.
by mikeb
Mon Nov 05, 2018 6:05 pm
Forum: Developers
Topic: TimeTrex API and Custom Punch Fields
Replies: 4
Views: 293

Re: TimeTrex API and Custom Punch Fields

You can pass custom field data in using the array keys of: 'other_id1', 'other_id2', 'other_id3', 'other_id4', 'other_id5'

The numbers 1 thru 5 correspond to the custom fields created in the GUI of course.
by mikeb
Thu Nov 01, 2018 1:50 pm
Forum: Help
Topic: Request Reason not Showing
Replies: 1
Views: 110

Re: Request Reason not Showing

Could you please attach a full uncropped screenshot showing the problem?
by mikeb
Thu Nov 01, 2018 8:01 am
Forum: Help
Topic: Punch out enters out than in
Replies: 2
Views: 232

Re: Punch out enters out than in

When punching in/out, make sure the "Transfer" checkbox is not checked.

See our Administrator Guide for more information on what the Transfer feature does:

Code: Select all

https://help.timetrex.com/v11.0/community/Modules/Punching-In-Out-Time-and-Attendance.htm?Highlight=transfer
by mikeb
Tue Oct 30, 2018 8:30 am
Forum: Help
Topic: Change Employee Pay Period Schedule
Replies: 2
Views: 164

Re: Change Employee Pay Period Schedule

Please see this FAQ (#30): https://help.timetrex.com/v11.0/community/Frequently-Asked-Questions/FAQ-General.htm?#Migrate_from_one_Payperiod_schedule_to_another While its not exactly your situation, its very close and explains the general process, specifically the last step (#7) regarding importing d...