TimeTrex Time and Attendance

Unfortunately without more specific information its hard to say for sure. In regards to the Exceptions not appearing, its possible you were looking at the wrong report (ie: Exceptions for just yourself, vs. Exceptions for all other employees). Or you could have had a search criteria specified that w...

NCANTech wrote: ↑Fri Nov 12, 2021 2:20 pm To summarise: TimeTrex Community (and the paid version) can handle accruals quite well, yes?

Yes.

While the Utah state income tax is a flat percent, there are allowances and allowance reduction adjustments that do come into play, so its not as simple as it seems. Does the employee have any UT - State Income Tax allowances specified in their employee tax settings? If you changed any tax related s...

I've gone through Report-->TimeSheet Reports-->Accrual Balance Summary but I can't even get any employee names to show up no matter what I select. Can you view the future in TimeTrex, or does it not work because they haven't logged in and out for all those future shifts? Future accruals don't appea...

Banks are well known for having terrible customer service. The vast majority of banks offer "direct deposit" services, but its often handled by a specific department. If you try talking to a teller or general person who answers the phone, they often will have no idea what you are talking a...

TimeTrex can generate a US national standard ACH file containing direct deposit instructions, which you can then upload to your bank, assuming you already have such a service with your bank of course.

"Conflicting start date" means a pay period that covers that date already exists.

We received your email, however the attached duplicate email files all seem to be substantially modified from what TimeTrex actually sends, but they definitely were sent at different times, which is strange. Checking the timestamps themselves, they are as follows: Mon, 20 Sep 2021 17:45:45 Mon, 20 S...

According to the diagnostic information you uploaded, I see that a punch on 09/17/21 5:37 was modified without any errors using a SOAP API call to: setPunch(). I don't see any such punch being modified through our main web UI though.

Please follow the "Providing Additional Diagnostics Information" procedure described in the following FAQ:
viewtopic.php?f=6&t=89&p=331#p331

What version of TimeTrex are you using and when did you first notice the issue?

So the timestamp at the bottom of the email all being the exact same second is likely the smoking gun here. You censored the email addresses, but if they are all going to the same email address, and they are arriving tens of minutes apart, but the timestamp at the bottom of the email body is the exa...

That definitely should not be happening. When logged into TimeTrex, if you click the bell icon at the top right, do you see multiple notification records there that match with each email that you received? Are you able to attach screenshots of two or three of the emails for the same request here inc...

jhonathanmaster wrote: ↑Tue Aug 24, 2021 4:33 pm Hello, I was doing testing with TimeTrex and I would like to remove all the employees and related data to start by scratch do you have any functionality to remove the user complete from the database?

Uninstalling TimeTrex completely and re-installing it would likely be the easiest way.

Salaried employees must have at least 1 minute of worked time in each pay period in order to receive their salary and have a pay stub generated. So you will need to ensure that they have punches on the timesheet.

You will also need to go to Payroll -> Pay Stub Transactions and edit each transaction associated with the pay stub in question to change the Status to "Stop Payment". Only then can you delete the pay stubs. This is of course a safety mechanism to ensure you don't accidently delete a pay s...

That message was sent erroneously during the recent upgrade to TimeTrex v14.0. There was never any actual problem, just that error message was sent to some people when it shouldn't have been. We do apologize for the inconvenience.

I got a notice two days ago that our TimeTrex Community cloud was upgraded to version 14.0, and then a notice that database schema is out of sync with edition. That message was sent erroneously during the recent upgrade to TimeTrex v14.0. There was never any actual problem, just that error message ...

If you manually created the pay stub (with Payroll -> Pay Stubs, New), you must also manually calculate and add all line items (including taxes and deductions) as well as any pay stub transactions too, only then will clicking "Process Transactions" process the transactions you created. Kee...

I'm not sure I follow what is happening exactly, can you attach a copy of the pay stub with the personal information censored?

I can't see it being anything other than timezone differences between the scheduler and employees. When logged in as the scheduler, what timezone is specified under MyAccount -> Preferences? Then if you go to Employee -> Preferences, what timezone does the employee have specified? Also are you using...

Definitely not a good idea to have multiple PHP versions installed, as its possible that the maintenance jobs will end up using one version (CLI) and the web interface another (MOD-PHP or PHP-FPM). If PHP v8.0 is already installed, I would recommend going with it, as PHP 7.4 will end active support ...

While TimeTrex can run on OSX without a problem, we do not support it, nor provide instructions for installing on it at this time. We recommend using Windows or Linux instead.

Due to the fact that you haven't fully described your requirements (or they have changed) and the complex nature of the situation, these forums aren't conducive to a timely solution. As such I would recommend consider purchasing TimeTrex Professional Services, this would allow a TimeTrex expert to c...

Okay, v11.5 is extremely old, its possible the auto-upgrade system couldn't perform the upgrade for some reason and eventually gave up years ago.