Search found 417 matches

by shanec
Mon Jun 24, 2013 3:02 pm
Forum: Help
Topic: Rounding policy at a fixed hour
Replies: 5
Views: 3633

Re: Rounding policy at a fixed hour

Rounding Policies should be configured this way: NAME: Punch In - Strict PUNCH TYPE: In ROUND TYPE: Up INTERVAL: 00:00 GRACE PERIOD: 00:00 STRICT SCHEDULE: Checked NAME: Punch Out - Strict PUNCH TYPE: Out ROUND TYPE: Down INTERVAL: 00:00 GRACE PERIOD: 00:00 STRICT SCHEDULE: Checked NAME: Lunch Total...
by shanec
Fri Jun 21, 2013 1:17 pm
Forum: Help
Topic: Time Punching
Replies: 3
Views: 2393

Re: Time Punching

See the related section in the TimeTrex Frequentaly Asked Questions:
http://help.timetrex.com/index.php/Freq ... mputers.3F
by shanec
Thu Jun 20, 2013 4:40 pm
Forum: Help
Topic: Multiple Departments and Supervisors with Approval
Replies: 3
Views: 2368

Re: Multiple Departments and Supervisors with Approval

More than one Supervisor can be added to a Hierarchy as Superiors while multiple unique employees can be assigned as Subordinates to the same Hierarchy as well. Superior A and Superior B can be assigned to Hierarchy 1 and Hierarchy 2 at the same time. Subordinate Bob can be assigned to Hierarchy 1 o...
by shanec
Thu Jun 20, 2013 11:58 am
Forum: Installation Help
Topic: timesheet change from week view to month view?
Replies: 2
Views: 3754

Re: timesheet change from week view to month view?

The Timesheet view displays seven-day increments. However, you may be interested in the Schedule view as it is able to display information for specific totals by Pay Period, Day, Week, Month or Year. Please see the Scheduling section of the TimeTrex Administrator Guide for more information: http://h...
by shanec
Thu Jun 20, 2013 11:16 am
Forum: Help
Topic: Time Punching
Replies: 3
Views: 2393

Re: Time Punching

1. Can users Punch there IN and OUT time from there own systems/laptops. How can this be done ? Punching In/Out of TimeTrex is accomplished using a web-based interface so most desktops and laptops can be used. 2. If they are able to do so then is it possible that there IN/OUT time is reflected in th...
by shanec
Thu Jun 20, 2013 10:56 am
Forum: Help
Topic: Special permissions for schedule visibility
Replies: 2
Views: 1998

Re: Special permissions for schedule visibility

What you are describing can be mostly accomplished with TimeTrex using custom Permission Groups except that regular employees are unable to see any other timesheets or schedules except their own as this is an administrative function. Please see the Permission Groups section of the TimeTrex Administr...
by shanec
Wed Jun 19, 2013 4:27 pm
Forum: Help
Topic: Multiple Departments and Supervisors with Approval
Replies: 3
Views: 2368

Re: Multiple Departments and Supervisors with Approval

TimeTrex is only able to allow multiple supervisors to verify timesheets on a per employee, per pay period basis.
by shanec
Fri Jun 14, 2013 11:59 am
Forum: Help
Topic: Rounding policy at a fixed hour
Replies: 5
Views: 3633

Re: Rounding policy at a fixed hour

Do you want to round the Lunch Out punch only or both Lunch In/Out punches? Please provide more examples with differing lunch times so we can understand your requirements better.
by shanec
Fri Jun 14, 2013 11:31 am
Forum: Help
Topic: Changing "work" and "home" to "primary" and "secondary"
Replies: 1
Views: 2245

Re: Changing "work" and "home" to "primary" and "secondary"

TimeTrex does not provide the option to customize the names of the fields you are referring to.
by shanec
Thu Jun 13, 2013 3:24 pm
Forum: Help
Topic: Rounding policy at a fixed hour
Replies: 5
Views: 3633

Re: Rounding policy at a fixed hour

Please provide more schedule examples, punch times and what you want them rounded to.
by shanec
Thu Jun 13, 2013 10:02 am
Forum: Help
Topic: New User cannot login after migration of TimeTrex
Replies: 9
Views: 19549

Re: New User cannot login after migration of TimeTrex

In Windows the log files are located in c:\timetrex\log
by shanec
Mon Jun 10, 2013 10:30 am
Forum: Installation Help
Topic: Timetrex Older versions
Replies: 1
Views: 2760

Re: Timetrex Older versions

Previous versions of TimeTrex are not available, we recommend that you upgrade to the latest version prior to the migration.
by shanec
Mon Jun 10, 2013 9:01 am
Forum: Help
Topic: Tax Remittance
Replies: 10
Views: 4724

Re: Tax Remittance

Please email a copy of the affected report to support@timetrex.com so we can look into the issue further.
by shanec
Mon Jun 03, 2013 2:03 pm
Forum: General Discussion
Topic: Specific dates not appearing as part of pay period
Replies: 2
Views: 3599

Re: Specific dates not appearing as part of pay period

When an employee is not assigned to a Pay Period Schedule any punches that are made by (or for) that employee are left in limbo, so to speak. The punches have no pre-defined pay period schedule to be associated with. If you assigned an employee to a pay period schedule after punches were created you...
by shanec
Mon Jun 03, 2013 1:41 pm
Forum: Help
Topic: Creating a paid break and a unpaid meal.
Replies: 1
Views: 2163

Re: Creating a paid break and a unpaid meal.

Edit the Break Policy and make sure that the Type drop-down box is set to Auto-Add.

Please see further information on Break Policies in the TimeTrex Administration Guide:
http://help.timetrex.com/index.php/Time ... k_Policies
by shanec
Mon Jun 03, 2013 11:06 am
Forum: Help
Topic: 401k Calculation
Replies: 2
Views: 2926

Re: 401k Calculation

For non-fixed amount calculations Include Pay Stub Accounts must be defined.

For additional information please look at the Taxes / Deductions section of the TimeTrex Administrator Guide:
http://help.timetrex.com/index.php/Time ... eductions.
by shanec
Mon May 27, 2013 11:37 am
Forum: Help
Topic: Migration from on-site to on-demand
Replies: 3
Views: 3121

Re: Migration from on-site to on-demand

You can use the Punch Summary report to export punches to a CSV file, then try to import those into your cloud-hosted account. Everything must be setup properly in the cloud-hosted account prior to the import taking place as all pay periods, all policies, all employees need to be entered prior to mi...
by shanec
Mon May 27, 2013 10:20 am
Forum: Installation Help
Topic: Problem after updating to 5.3.3
Replies: 8
Views: 6894

Re: Problem after updating to 5.3.3

Please use Dropbox or Google Drive and then email us the link.
by shanec
Thu May 23, 2013 4:59 pm
Forum: General Discussion
Topic: Ask Exception Report
Replies: 14
Views: 10574

Re: Ask Exception Report

You may still be using the URL for the old interface. If you go to the TimeTrex login page and then click the “Try our new TimeTrex Interface!” link you should have access to the Exception Summary. In regards to the report, go to Reports -> TimeSheet Reports -> TimeSheet Summary report and add Sched...
by shanec
Wed May 22, 2013 11:49 am
Forum: General Discussion
Topic: Inputting Historical Pay Period Data
Replies: 1
Views: 2728

Re: Inputting Historical Pay Period Data

Have you created the historical pay periods? Pay periods must exist and the time must be assigned to them before policies can be calculated properly.
by shanec
Wed May 22, 2013 11:43 am
Forum: Help
Topic: Handling re-hires and switch from part- to full-time
Replies: 2
Views: 2417

Re: Handling re-hires and switch from part- to full-time

Length of service for accrual purposes is currently calculated based on the employee's hire date. You can change the employee's hire date to accommodate your requirements however that may cause unforeseen issues with other areas or policies. You could use the note or tag fields to record historical ...
by shanec
Tue May 21, 2013 12:14 pm
Forum: Help
Topic: how can i import this file format
Replies: 12
Views: 10084

Re: how can i import this file format

TimeTrex v7.0 has now been released. Update your install and let us know if you're stilling having this issue.
by shanec
Tue May 21, 2013 10:31 am
Forum: General Discussion
Topic: Ask Exception Report
Replies: 14
Views: 10574

Re: Ask Exception Report

The report you're looking for is Reports -> TimeSheet Reports -> Exception Summary
by shanec
Tue May 21, 2013 10:10 am
Forum: Installation Help
Topic: COMPUTER (MAC) CRASHED, LOST HARD DRIVE, HOW TO CONTINUE
Replies: 2
Views: 4331

Re: COMPUTER (MAC) CRASHED, LOST HARD DRIVE, HOW TO CONTINUE

If you don't have a proper backup of your computer restoring the TimeTrex database can be tricky and require an experienced IT professional, we recommend that you consider purchasing a support package so one of our support representatives can handle it for you.
by shanec
Wed May 15, 2013 12:48 pm
Forum: Help
Topic: How can I update my contact information?
Replies: 5
Views: 3053

Re: How can I update my contact information?

You may not have permissions to edit your own information but still be able to edit an employee's.