Search found 7839 matches

by shaunw
Tue Apr 26, 2022 7:46 am
Forum: Installation Help
Topic: LDAP server multiple options?
Replies: 1
Views: 2726

Re: LDAP server multiple options?

Only a single LDAP server is supported at this time.
by shaunw
Tue Apr 19, 2022 9:29 am
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Something is crashing and not providing any error logs. Because we don't support TimeTrex on RasPi, nor recommend using it on such a device, there isn't much more we can help with at this time.
by shaunw
Mon Apr 18, 2022 3:14 pm
Forum: Help
Topic: Using TimeTrex API tools
Replies: 3
Views: 1284

Re: Using TimeTrex API tools

Easiest way is to go through the web interface Import Wizard and create the mapping there, save it as a specific name (preferably without spaces or special characters), then you can use the "import.php" file's "-export_map <name>" parameter to export the saved mapping to a file, ...
by shaunw
Mon Apr 18, 2022 3:11 pm
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Unfortunately the logs still aren't showing any useful information. Your Apache PHP.ini file does have extremely low memory and execution time limits. In theory this shouldn't affect things, but its worth a try to test. If you edit that file, then change the following: max_execution_time = 30 to: ma...
by shaunw
Mon Apr 18, 2022 9:57 am
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Sure, we can take another look.

Can you also upload your php.ini used by Apache/PHP and the one used by the CLI PHP?
by shaunw
Mon Apr 18, 2022 8:43 am
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Ok, so according to that the upgrade succeeded.

The permission errors should be corrected, but if you re-run the web-based installer, it should give you more specific error messages that are actionable.
by shaunw
Fri Apr 15, 2022 3:57 pm
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Other than a few errors about being unable to connect to your database from earlier in the day, I don't see anything helpful in those error logs unfortunately. One other thing you could try is running the following command (with the proper path of course): php /var/www/timetrex/tools/unattended_upgr...
by shaunw
Fri Apr 15, 2022 2:07 pm
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Unfortunately it appears that PHP may be crashing as the log file doesn't contain any useful information or error messages. Do you have a Apache or PHP error log from the day you attempted the upgrade that you could send as well?
by shaunw
Fri Apr 15, 2022 12:30 pm
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Please upload your TimeTrex log file to our secure upload site then reply here in the forums to let us know the file name that you uploaded:
https://www.timetrex.com/r.php?id=secure_upload
by shaunw
Mon Apr 04, 2022 8:00 am
Forum: Help
Topic: Payroll processed
Replies: 7
Views: 1480

Re: Payroll processed

Has your bank provided you with the specific ACH settings they require? If not, you will first need to obtain that from them so they can be entered into TimeTrex and therefore included in the ACH file that TimeTrex generates for your bank.
by shaunw
Sun Apr 03, 2022 8:09 am
Forum: Help
Topic: Payroll processed
Replies: 7
Views: 1480

Re: Payroll processed

As mentioned in previous posts, if you did not upload the ACH file that TimeTrex generated to your bank for processing, your employees will not get paid. You will need to pay them with some other method now, such as check.
by shaunw
Fri Apr 01, 2022 5:27 pm
Forum: Help
Topic: Payroll processed
Replies: 7
Views: 1480

Re: Payroll processed

TimeTrex Community Edition automates the generation of NACHA (ACH) formatted files to facilitate direct deposit with your bank.
by shaunw
Fri Apr 01, 2022 3:28 pm
Forum: Help
Topic: Payroll processed
Replies: 7
Views: 1480

Re: Payroll processed

If you are using TimeTrex Community Edition, when processing payroll for direct deposit you would have downloaded a ACH file which needs to be sent to your bank for further processing. Therefore when the employees will be paid will depend on your bank after that point.
by shaunw
Tue Mar 29, 2022 12:52 pm
Forum: Help
Topic: Wages by employee Report
Replies: 4
Views: 1103

Re: Wages by employee Report

Please see the Administrator Guide regarding Secondary Wage Groups, specifically the highlighted note:
https://help.timetrex.com/v15.0/communi ... Groups.htm
by shaunw
Wed Mar 23, 2022 10:01 am
Forum: Help
Topic: Wages by employee Report
Replies: 4
Views: 1103

Re: -wages by employee Report

Can you go to Employee -> Wages, and attach a screenshot of that screen please?
by shaunw
Tue Mar 15, 2022 8:05 am
Forum: Developers
Topic: Publish button for schedule
Replies: 1
Views: 3188

Re: Publish button for schedule

It is on our roadmap for a future release.
by shaunw
Thu Mar 03, 2022 1:53 pm
Forum: Help
Topic: Transferring from Cloud-hosted to Self-hosted Environment
Replies: 4
Views: 1158

Re: Transferring from Cloud-hosted to Self-hosted Environment

Yes, of course. However it could potentially be weeks or months worth of work to do properly to any extent more than the export/import method. Keep in mind much of the data is interlinked with one another. So you can't just pull punches and import them. First you need all the prerequisite data such ...
by shaunw
Thu Mar 03, 2022 12:43 pm
Forum: Help
Topic: Transferring from Cloud-hosted to Self-hosted Environment
Replies: 4
Views: 1158

Re: Transferring from Cloud-hosted to Self-hosted Environment

You would need to export reports in CSV from the cloud hosted instance and import them using the import wizard on the on-site instance of TimeTrex. Unfortunately this can't be done with all types of data though.
by shaunw
Thu Mar 03, 2022 12:36 pm
Forum: Developers
Topic: Creating Schedule whit APISchedule
Replies: 6
Views: 3788

Re: Creating Schedule whit APISchedule

Normally if the data you are sending is incorrect, you would get a detailed error message as to why that is the case. Because you are not receiving that, its likely that something larger is wrong, such as invalid URL, API key/SessionID, or the end-point you are calling into is incorrect. The api/jso...
by shaunw
Wed Mar 02, 2022 10:30 am
Forum: Developers
Topic: Creating Schedule whit APISchedule
Replies: 6
Views: 3788

Re: Creating Schedule whit APISchedule

Turn on debug logging in the timetrex.ini.php file, then attach a copy of the log here that includes the API request you are trying to make.
by shaunw
Tue Mar 01, 2022 5:45 pm
Forum: Developers
Topic: Creating Schedule whit APISchedule
Replies: 6
Views: 3788

Re: Creating Schedule whit APISchedule

We will need more to go on, like what is the full and exact output displayed on the screen when you run that code? What is does var_dump($user_data); show?
by shaunw
Thu Feb 03, 2022 8:47 pm
Forum: Help
Topic: Kiosk Mode can't find on my system
Replies: 3
Views: 6116

Re: Kiosk Mode can't find on my system

You can obtain pricing information here:
https://www.timetrex.com/quote
by shaunw
Thu Feb 03, 2022 8:39 am
Forum: Help
Topic: Kiosk Mode can't find on my system
Replies: 3
Views: 6116

Re: Kiosk Mode can't find on my system

Correct, as clearly stated at the top of the description on the Apple/Google App Stores, the mobile app does not function with the Community Edition. The Administrator Guide link that you referred to is also for the Enterprise Edition of TimeTrex.
by shaunw
Wed Feb 02, 2022 8:47 am
Forum: Installation Help
Topic: PHP CLI requirements errors can someone help !
Replies: 2
Views: 3252

Re: PHP CLI requirements errors can someone help !

It appears you are trying to run that from a web browser instead of an actual command line, so thats the first problem.

The next problem is the database is set to "mariadb" which is not a supported database.
by shaunw
Mon Jan 31, 2022 8:43 am
Forum: Help
Topic: Medicare wages (box 5) not showing in W2 printouts
Replies: 4
Views: 1080

Re: Medicare wages (box 5) not showing in W2 printouts

Upon installation, TimeTrex assigns all federal (and some state) taxes to Employee -> New Hire Defaults, so they are assigned to each new employee you add automatically. So either these defaults were modified, or you manually unassigned Medicare from each employee. Anyways, unfortunately in this cas...