TimeTrex Time and Attendance

The upgrade process should go smoothly, however you can view our release notes describing the changes here: http://sourceforge.net/project/shownotes.php?group_id=174864&release_id=515309 The change that may cause issues with v2.0 is the added requirement of the PHP Gettext extension. This extens...

Sometimes when large updates are released we wait a few days before we notify everyone within TimeTrex itself. This is one of those cases, so you should see the notification within the next couple days.

Warning: opendir(/tmp/timetrex/) [function.opendir]: failed to open dir:

Did you create /tmp/timetrex, and make sure your web server can write to it?

Please contact support@timetrex.com and someone there will get you setup with everything you need.

We appreciate all the help we can get.

Thanks.

I see, so you've added your own custom locale that doesn't come with TimeTrex. The date format it controlled by the user preferences, and passed to the date picker (calendar) in interfaces/global.js.php right near the top. These formats must match so the date parser knows which format to parse as we...

Can you please provide the exact language, country and date format you are using in TimeTrex, so we can re-produce the issue on our end.

What version of TimeTrex are you using?

Did you have a different locale set?

When did this start happening, and what changes have you made recently?

You can simply delete the database itself within MySQL, there is no need to reinstall MySQL itself. You can also just install TimeTrex to a different database within MySQL. Keep in mind re-installing may or may not fix the issue. As far as port forwarding goes, usually it is port 80, but it all depe...

What happens when debug verbosity isn't set to 11?

Can you email your TimeTrex URL and login/password to support@timetrex.com so we can login and take a look?

Enter data out of order should not affect things that much at all, especially entering branches/departments out of order, this makes no difference. TimeTrex is designed to handle out of order data with little effort. The biggest issue is entering punches when pay periods for that time frame don't ex...

Please see section 3.1 of Help -> Administrator Guide.

Those exceptions are all based on the employees schedule. So the employee must be scheduled, and the watch windows must be setup correctly before those exceptions will work. Can you send us a screenshot of your TimeSheet, Schedule and Exception policy for a specific employee on a specific day so we ...

I got the following error Not Scheduled what kind of Error it is Where does it say this is an error? "Not Scheduled" is an exception, but not an error. It simply means the employee is not scheduled on the day that the exception occurs. If you don't plan on using schedules, or you don't wa...

PHP v5.2.2 has a major bug that breaks many things within TimeTrex. Try v5.2.3rcX or 5.2.1 instead.

One other thing, what version of MySQL are you using? Have you read:

http://forums.timetrex.com/viewtopic.php?t=298

Are you sure the employees in question are assigned to the proper pay periods? If employees aren't assigned to pay periods, or pay periods don't exist for the time frame you are entering time for, then you may see that message. You can tell by going to the employees TimeSheet, changing to the day in...

Fatal error: Allowed memory size of 20971520 bytes exhausted That makes much more sense, you need to increase your memory allotment in your php.ini file. Sometimes there is a different php.ini file for Apache and PHP CLI (command line interface), so be aware of that. The option in php.ini is this o...

Okay, so MySQL does not have a MST7MDT timezone, which probably means it doesn't have any timezones at all. Try running these SQL commands: use mysql; select * from time_zone_name; My guess is they will fail, or show no results. So what likely happened is you didn't import the timezones properly as ...

Ok, you will want to follow the example here:

http://ca.php.net/phpinfo

to make a PHP file that calls phpinfo();, this will tell you which php.ini is being used, and what your include_path is, so you can confirm with 100% confidence that it is correct.

If $ulf->getRecordCount() is returning 0, that means it can't find the user you are trying to import the punch for. However, if thats the case it should say something like: "User not found", so I would guess something else is going wrong. You can try enabling debug mode in your timetrex.in...

If by biometric scanner you are referring to a fingerprint scanner, then yes, TimeTrex supports fingerprint scanners however it only supports ones that we sell at this time.

If you would like to get more information please contact sales@timetrex.com.

Please answer all questions asked in that FAQ entry. We can't help you without more information.

Do you have more then one php.ini file on your system, that could be why.