Search found 702 matches
- Thu Jan 19, 2023 3:03 pm
- Forum: Help
- Topic: Disable In-Out;only showing duration
- Replies: 1
- Views: 2731
Re: Disable In-Out;only showing duration
Community Edition does not support the mobile app, or unassigned (open) shifts. You would need to purchase the Professional Edition to get that functionality.
- Sun Jan 15, 2023 4:06 pm
- Forum: General Discussion
- Topic: Custom fields option in community v16.2.4
- Replies: 4
- Views: 3636
Re: no custom fields option in community 16.2.4
Sorry, perhaps I'm not understanding. If you are planning on restoring a database, you should not be trying to add data to a current fresh database, as it will all get wiped when you restore anyways.
- Sun Jan 15, 2023 3:53 pm
- Forum: General Discussion
- Topic: Custom fields option in community v16.2.4
- Replies: 4
- Views: 3636
Re: no custom fields option in community 16.2.4
Please clarify, have you restored your original database and you are not seeing custom fields that you had already created prior to the backup?
- Wed Jan 11, 2023 10:00 am
- Forum: Feature Requests
- Topic: Accrual abuse
- Replies: 1
- Views: 3151
Re: Accrual abuse
Permissions for manual punch entry should only be given to trusted employees. If the employee is not trusted, accruals would be the least of your concerns. I won't get into the myriad of other ways such an employee could get paid for time not worked, or receive accrued time they should not have. Hav...
- Sat Jan 07, 2023 6:47 pm
- Forum: General Discussion
- Topic: Notifications for declined requests and verifications
- Replies: 9
- Views: 4506
Re: Notifications for declined requests and verifications
Sounds like you are on the right path, I will pass this information along to the developers, it should be resolved in the next release.
- Sat Jan 07, 2023 12:59 pm
- Forum: General Discussion
- Topic: Notifications for declined requests and verifications
- Replies: 9
- Views: 4506
Re: Notifications for declined requests and verifications
You are correct, that doesn't make sense if the employee receives the authorized notifications. We will investigate this further and see what we can come up with. Keep an eye on the release notes for the next version to see if we found anything.
- Fri Jan 06, 2023 3:59 pm
- Forum: General Discussion
- Topic: Notifications for declined requests and verifications
- Replies: 9
- Views: 4506
Re: Notifications for declined requests and verifications
According to the log the employee has all notifications turned off, therefore no notification is sent.
- Fri Jan 06, 2023 1:21 pm
- Forum: General Discussion
- Topic: Notifications for declined requests and verifications
- Replies: 9
- Views: 4506
Re: Notifications for declined requests and verifications
Please follow the instructions below to provide additional diagnostic information. Be sure to create a new request and decline it while diagnostic logging is enabled.
viewtopic.php?t=89
viewtopic.php?t=89
- Thu Jan 05, 2023 4:52 pm
- Forum: General Discussion
- Topic: Notifications for declined requests and verifications
- Replies: 9
- Views: 4506
Re: Notifications for declined requests and verifications
TimeTrex definitely sends a notification to the employee when a request is authorized or declined. Please make sure the employee has all notification types enabled in their preferences.
- Tue Jan 03, 2023 5:26 pm
- Forum: Help
- Topic: Income Tax showing as negative numbers
- Replies: 4
- Views: 3197
Re: Income Tax showing as negative numbers
Please attach a copy of your 941 form generated from TimeTrex as well as a screenshot of the Form 941 report "Form Setup" tab settings.
- Wed Dec 21, 2022 2:29 pm
- Forum: Installation Help
- Topic: PHP Cli Requirement Issue
- Replies: 1
- Views: 3040
Re: PHP Cli Requirement Issue
Can you please include a full uncropped screenshot showing the error?
- Tue Dec 20, 2022 9:10 am
- Forum: Help
- Topic: Pay Period . Cant change from midnight to 6am
- Replies: 1
- Views: 2506
Re: Pay Period . Cant change from midnight to 6am
TimeTrex doesn't currently support pay periods that end anytime other than midnight.
- Wed Dec 14, 2022 10:56 am
- Forum: Help
- Topic: Process payroll- Error "No Earning, employee may not have any hours for tis pay period"
- Replies: 2
- Views: 2857
Re: Process payroll- Error "No Earning, employee may not have any hours for tis pay period"
Confirm that the employees have wages defined in their employee records with proper effective dates, and you may need to recalculate their timesheets if the wages were entered retroactively.
- Wed Dec 14, 2022 10:55 am
- Forum: Help
- Topic: TimeTrex API Tools
- Replies: 3
- Views: 2698
Re: TimeTrex API Tools
UserWage and UserDeduction
- Mon Dec 12, 2022 12:08 pm
- Forum: Help
- Topic: Missing check format alignment tab
- Replies: 2
- Views: 2686
Re: Missing check format alignment tab
The Advanced tab isn't functionality that exists in the Community Edition, so we will get the documentation corrected.
You can use your own printer settings to adjust the margins for alignment though.
You can use your own printer settings to adjust the margins for alignment though.
- Thu Dec 08, 2022 9:27 am
- Forum: Help
- Topic: Adding a new default column to views
- Replies: 3
- Views: 2924
Re: Adding a new default column to views
There isn't, each employee would have to make the same change.
- Wed Dec 07, 2022 11:16 am
- Forum: Installation Help
- Topic: Trying to access an old Timetrex database via fresh install
- Replies: 1
- Views: 2903
Re: Trying to access an old Timetrex database via fresh install
By default TimeTrex performs a backup (dump) of its database every night, so in theory, you should see five to seven separate .SQL files in your TimeTrex directory dated for each day they were taken. If they exist, then you can use those to restore from without having to take a new backup/dump. Take...
- Tue Dec 06, 2022 8:54 am
- Forum: Help
- Topic: Adding a new default column to views
- Replies: 3
- Views: 2924
Re: Adding a new default column to views
You can customize the columns displayed in any list view by clicking the "Saved Search & Layout" tab near the top of the screen, and selecting the columns you wish to display there. You can then save any number of custom view's to switch between as you wish. For more information, pleas...
- Tue Nov 29, 2022 12:25 pm
- Forum: Help
- Topic: Cannot Edit Employee Profile
- Replies: 1
- Views: 2725
Re: Cannot Edit Employee Profile
That would be a different product, this forum is for TimeTrex Workforce Management.
- Tue Nov 29, 2022 9:53 am
- Forum: Help
- Topic: How to remove "N/A" from schedule?
- Replies: 1
- Views: 2577
Re: How to remove "N/A" from schedule?
If the employee typically works on a holiday due to a recurring schedule, the cell will not go "blank", it has to be overridden with an absence shift instead. You may want to create a "Not Scheduled" absence policy to use for these cases so it doesn't appear as "N/A". A...
- Tue Nov 29, 2022 9:39 am
- Forum: Installation Help
- Topic: Login issues since upgrading to Timetrex 16 from v 15
- Replies: 1
- Views: 7886
Re: Login issues since upgrading to Timetrex 16 from v 15
Note to self TURN OFF AUTO UPDATES. This can't be happening just days before payday :( Turning off auto-updates will almost certainly result in incorrect payroll calculations due to a missed update. Obviously, bug fixes won't be applied in a timely manner and it circumvents our graceful update proc...
- Mon Nov 28, 2022 11:17 am
- Forum: Developers
- Topic: API config for Timesheet summary/Export Payroll
- Replies: 13
- Views: 14672
Re: API config for Timesheet summary/Export Payroll
That is on the roadmap for a future version.
- Mon Nov 28, 2022 10:03 am
- Forum: Help
- Topic: Cannot Edit Employee Profile
- Replies: 1
- Views: 2725
Re: Cannot Edit Employee Profile
What edition and version of TimeTrex are you using?
- Fri Nov 25, 2022 5:45 pm
- Forum: Developers
- Topic: API config for Timesheet summary/Export Payroll
- Replies: 13
- Views: 14672
Re: API config for Timesheet summary/Export Payroll
The payroll export report is primarily designed to export in CSV or other proprietary formats, so it won't return JSON if you pass 'payroll_export' (Export button in the UI) as the action, as that tells it to use the format you specified in the export setup (ie: not JSON). If you want it to return J...
- Fri Nov 25, 2022 5:18 pm
- Forum: Developers
- Topic: API config for Timesheet summary/Export Payroll
- Replies: 13
- Views: 14672
Re: API config for Timesheet summary/Export Payroll
Because you are getting column headers back, its likely that the filter criteria you are specifying is incorrect, so there are no rows to return. Check the TimeTrex server log, it might provide more information. It should show you a nicely formatted version of the report criteria it receives, so you...