TimeTrex Time and Attendance

Is the message still being displayed to you?

No it is not. Why is that?

Can you attach a copy of your TimeTrex log file from the log directory specified in your timetrex.ini.php file?

Here you go. Thanks!

Bump. Anyone have any suggestions?

That is correct.

Good, I'm glad I understand the system correctly. Does that mean that my feature request has been dropped?

We were hoping for a different method (an automated method) of getting the Name of the Holiday printed on the Timecard.

We upgraded to version 7.3.6 on May 7th. Yesterday, May 14th, and today, May 15th, we have been getting the following message: WARNING: TimeTrex automatic upgrade has failed due to a system error! Please contact your TimeTrex administrator immediately to re-run the TimeTrex installer to correct the ...

There is no absence entered on the holiday for that employee, so it wouldn't appear on the printed timecard. Its possible that your Holiday Policy is not setup correctly, or the employee does not meet the eligibility criteria for the holiday policy. We'd like to have the name of the Holiday show up...

Sorry for making this a confusing request. Here is an employee's Timesheet: Screen Shot 2014-05-14 at 8.27.54 AM.png And here is the PDF that they sign with their supervisor: Screen Shot 2014-05-14 at 8.22.48 AM.png The printed copy does not indicate that Friday April 18th was a Holiday. According t...

Are you seeing "S1" exceptions on employees timesheets?

Yes

Can you send a screenshot of that?

Yes, that's true, but what I was hoping is that it could show on the Detailed PDF in the Absence Time column just like the Absence Reason shows.

We have an exception policy that is set to notify both the employee and the supervisor of an S1 - Unscheduled Absence exception. We are not getting these emails. We are getting emails for the M1, M2, M3 exceptions but not the S1. Here is a screen shot of our exception policy. Screen Shot 2014-04-16 ...

When a person is absent, the reason for their absence is shown on their timecard. This is a very nice feature, but could it be expanded to show the name of a Holiday as the reason for the absence?

I apologize if this is already a feature, and I'm not aware of how to use it.

We also need the _ / ; : characters.

Any chance the limitation on non-alphanumeric characters can be removed? We have license numbers that contain a _ and a /.

The schedule policy must be selected for the undertime absence policy to be calculated. The schedule policy is never "dropped" on its own, it has to be done manually or is the result of an incorrect setting when the scheduled shift itself was created. OK, thanks. We'll look into why this ...

What Schedule Policy is assigned to the scheduled shift in question? Can you include a screenshot when you are editing that scheduled shift and when editing the schedule policy that is assigned to it as well? Here is the schedule for the day when the Undertime Absence Policy was not applied. I just...

Please send full uncropped screenshots of the employees timesheet and schedule for the same period showing the problem. Here is an example of the Undertime Absence Policy working normally. Screen Shot Schedule Normal TimeSheet.png Screen Shot Normal TimeSheet.png Here is an example of the Undertime...

It doesn't matter which language we choose, it won't work ... however ... Do you have that locale installed in Ubuntu? Aha! - that was the problem. As soon as we installed the locale in Ubuntu the other language became available. Now we know that in order for a language to work in TimeTrex, the same...

When an employee forgets to punch OUT on a day, and the punch is added to the timesheet manually, the Undertime Absence Policy does not seem to get calculated. Here is an example of an Undertime condition where we have entered the punch OUT manually, and the Undertime Absence is not added. When we u...

Sorry the last upload was incomplete. I hope this one will help with troubleshooting. We have now upgraded to version 7.3.1 and are still having the same problem. Attached is the log file that was created when we were attempting to change the language from the User Preferences dialog from the My Acc...

Oops I should have caught that. Here you go ...

What is the output of both of those commands? We get the following: postgres=# show datastyle; ERROR: unrecognized configuration parameter "datastyle" postgres=# select now(); now ------------------------------- 2014-02-14 03:12:38.442148+00 (1 row) The time show is in UTC since we set th...

PROBLEM SOLVED After some testing, we found that setting the timezone in the timetrex.ini.php file did not correct our problem, but I guess that's a bit obvious if you are reading the entire post. We left the setting active even though it did not correct the problem. In actuality, we found that the...

I think this is the section of the log that you are looking for. Thanks! ---------------[ 28-Jan-2014 13:54:30 +0900 (PID: 6420) ]--------------- DEBUG [L0519] [64ms]: <b>TTi18n::chooseBestLocale()</b>: Unable to find and set a locale.<br> DEBUG [L0136] [64ms]: <b>[Function]()</b>: SOAP UnAuthentica...

We just upgraded to version 7.2.2 on a locally hosted Ubuntu 12.04 LTS server. It doesn't matter which language we select, we always get English. We've tried selecting from the Login screen and from the Preferences screen. The Login screen remembers our setting even though it is still in English. Th...

According to the log, the default system timezone in use is: Asia/Jayapura I'm glad you found that to be true. As you can see from my earlier post, I was thinking the same thing. http://forums.timetrex.com/viewtopic.php?f=2&t=6159&p=18851#p18816 Then the employees timezone is set to GMT. Ye...