Search found 7839 matches

by shaunw
Mon Aug 22, 2022 9:18 am
Forum: Help
Topic: Slow message processing
Replies: 11
Views: 8620

Re: Slow message processing

Your TimeTrex is unable to communicate with the update/notification server at https://www.timetrex.com, so it eventually gives up after 15 seconds or so and continues. You should make sure your TimeTrex server is able to communicate freely with www.timetrex.com to avoid such issues.
by shaunw
Mon Aug 15, 2022 7:56 am
Forum: Help
Topic: CSRF invalid token
Replies: 3
Views: 7995

Re: CSRF invalid token

Ya, the root problem is with cookies not working properly and not the CSRF functionality itself.

What URL do you use to access TimeTrex, and what is the 'hostname' setting under the [other] section in your timetrex.ini.php file set too?
by shaunw
Tue Aug 09, 2022 10:13 am
Forum: Help
Topic: CSRF invalid token
Replies: 3
Views: 7995

Re: CSRF invalid token

That is usually caused by your web browser not saving cookies from TimeTrex.

You can set: "enable_csrf_validation = FALSE" to turn off CSRF validation at least to test, though its not recommended to leave off for security reasons.
by shaunw
Tue Aug 02, 2022 7:56 am
Forum: Help
Topic: Hourly rate info
Replies: 1
Views: 2323

Re: Hourly rate info

If hourly rates and units are used to generate the pay stub, they will always appear.
by shaunw
Tue Jul 26, 2022 11:16 am
Forum: Help
Topic: Exception always shows up.
Replies: 1
Views: 2415

Re: Exception always shows up.

Please provide a screenshot of the employees timesheet showing the exception that you state shouldn't appear.
by shaunw
Thu Jul 21, 2022 2:24 pm
Forum: Help
Topic: Automatic Upgrade Failing
Replies: 11
Views: 4155

Re: Automatic Upgrade Failing

Ok, the issue should be resolved now then.

When the next version is released, if you happen to run into the problem again, let us know.
by shaunw
Thu Jul 21, 2022 11:44 am
Forum: Help
Topic: Automatic Upgrade Failing
Replies: 11
Views: 4155

Re: Automatic Upgrade Failing

You will need to restore it from your backup, or re-run the Windows installer (.EXE) for v15.3.3 of TimeTrex then.
by shaunw
Thu Jul 21, 2022 9:55 am
Forum: Help
Topic: Automatic Upgrade Failing
Replies: 11
Views: 4155

Re: Automatic Upgrade Failing

When you run that unattended upgrade, I assume then that it downloads the latest version, or uses the latest version that it downloads?
Correct.
by shaunw
Thu Jul 21, 2022 9:22 am
Forum: Help
Topic: Automatic Upgrade Failing
Replies: 11
Views: 4155

Re: Automatic Upgrade Failing

It seems to replace the apache conf files to default, so my port settings and SSL stuff is all incorrect. After I replace those files, it seems to be fine. All my data is there, etc. If you run the full stack installer (.EXE), that is correct it replaces any changes you have made to Apache/PHP/Post...
by shaunw
Thu Jul 21, 2022 8:10 am
Forum: Help
Topic: Automatic Upgrade Failing
Replies: 11
Views: 4155

Re: Automatic Upgrade Failing

DBError(0) Message: postgres9 error: [0: Missing extension for postgres] in CONNECT() That appears to be the error message, which is quite strange since I assume TimeTrex works fine after a manual upgrade, but then stops working after an automatic upgrade is attempted? If TimeTrex is currently work...
by shaunw
Thu Jul 21, 2022 8:04 am
Forum: Help
Topic: 941 calculates wages from YTD
Replies: 1
Views: 2454

Re: 941 calculates wages from YTD

You mentioned you only process payroll once per quarter, but then you said gross wage for the month is $13,500. That doesn't make sense, can you please clarify?
by shaunw
Mon Jul 11, 2022 7:56 am
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

You can try connecting to "psql" without first using "su postgres", as that is closer to what TimeTrex is doing, and it should give you immediate feedback as to the error.
by shaunw
Wed Jul 06, 2022 3:50 pm
Forum: Installation Help
Topic: Moving TimeTrex from one PC to another
Replies: 3
Views: 3373

Re: Moving TimeTrex from one PC to another

Due to the differences of each Linux distribution and version of such, we do not have specific instructions on how to migrate TimeTrex from one server to another. We have those on Windows only when our specific installer is used, therefore the instructions are consistent across all Windows versions....
by shaunw
Tue Jul 05, 2022 12:48 pm
Forum: Help
Topic: Extend Time Sheet Verification Window End
Replies: 7
Views: 3479

Re: Extend Time Sheet Verification Window End

The exception emails also appear as notifications within TimeTrex too, so they would see them when they login even if they don't have email addresses.
by shaunw
Tue Jul 05, 2022 11:48 am
Forum: Help
Topic: Extend Time Sheet Verification Window End
Replies: 7
Views: 3479

Re: Extend Time Sheet Verification Window End

There is the "V1 - TimeSheet Not Verified" exception that can be triggered and email a reminder to the employees automatically.
by shaunw
Tue Jul 05, 2022 11:24 am
Forum: Help
Topic: Extend Time Sheet Verification Window End
Replies: 7
Views: 3479

Re: Extend Time Sheet Verification Window End

WHY would it have instructions to set the button view for X days before the transaction date if it was not an option? It should be able to extend out at least 2 days (our cut off) after the period ends, before the transaction date, without having to click back into that period. You can set the veri...
by shaunw
Mon Jul 04, 2022 3:42 pm
Forum: Help
Topic: Extend Time Sheet Verification Window End
Replies: 7
Views: 3479

Re: Extend Time Sheet Verification Window End

The TimeSheet verify button only appears when the employee is looking at the proper pay period that needs to be verified. Depending on your pay period dates and the employees calendar preferences, they may need to click to view the prior week to see the verify button. This is intentional and changin...
by shaunw
Fri Jul 01, 2022 9:28 am
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

Thats what we needed to see. So it appears that you didn't change the pg_hba.conf file properly as described in the instructions: https://www.timetrex.com/how-to-install-timetrex-on-linux-centos Either that or after the change PostgreSQL wasn't restarted properly, as its complaining that password au...
by shaunw
Thu Jun 30, 2022 8:10 am
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

That is the access log, not the error log.

Also please attach the entire log file here rather than just a small screenshot which isn't very helpful.
by shaunw
Wed Jun 29, 2022 1:38 pm
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

What the full and exact command line you used to connect with "psql" ?

Also check your PHP error log to see if it provides any more details.
by shaunw
Wed Jun 29, 2022 7:50 am
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

Did you follow the directions on our website for CentOS 8 from start to finish?
https://www.timetrex.com/how-to-install ... nux-centos
by shaunw
Tue Jun 28, 2022 10:51 am
Forum: Installation Help
Topic: TimeTrex installation help
Replies: 12
Views: 5510

Re: TimeTrex installation help

Either your username/password is incorrect, or PostgreSQL is not listening for connections the way you are expecting. Try all of the following for the Host Name setting: localhost 127.0.0.1 '' The last one is two single quotes, which should force it to use a local unix socket connection. Unless the ...
by shaunw
Thu Jun 23, 2022 1:11 pm
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4406

Re: 2 emails that I keep receiving about maintenance jobs and hostname

The first step would be to figure out which copy you are actually using, and uninstall the other one, making sure not to delete the database if they happen to be sharing the same one. Having good backups before making such changes is highly recommended. You may want to consider purchasing a Professi...
by shaunw
Thu Jun 23, 2022 12:43 pm
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4406

Re: 2 emails that I keep receiving about maintenance jobs and hostname

So you definitely installed one copy at least using the .DEB file which places TimeTrex files in the /usr directory. If you have TimeTrex in /var/www/html as well, that is likely the .ZIP file installation, which makes two copies.
by shaunw
Wed Jun 22, 2022 10:39 am
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4406

Re: 2 emails that I keep receiving about maintenance jobs and hostname

You will want to use "dpkg -l" to see if the .DEB is installed in addition to the .ZIP file.