Search found 700 matches

by mikeb
Tue Apr 11, 2023 1:21 pm
Forum: Developers
Topic: Getting all types of absences through the API
Replies: 5
Views: 3633

Re: Getting all types of absences through the API

API approach is definitely the one to take. If you provide us with the exact error message you are receiving, it would be helpful.
by mikeb
Tue Apr 11, 2023 9:04 am
Forum: Developers
Topic: Getting all types of absences through the API
Replies: 5
Views: 3633

Re: Getting all types of absences through the API

What is that you are trying to achieve exactly? If you are wanting to retrieve time worked and absence time, often its easiest to use a report like TimeSheetDetail instead. APIUserDateTotal->getUserDateTotal() is definitely an API call you can make assuming you are logged in with the proper permissi...
by mikeb
Wed Mar 22, 2023 10:59 am
Forum: Help
Topic: Paying taxes and Hand writing checks
Replies: 1
Views: 2493

Re: Paying taxes and Hand writing checks

TimeTrex does not pay taxes for you automatically, it simply tells you how much you need to pay.

As far handwriting checks, it will tell you what amount to write on the check and you can handwrite them that way as well.
by mikeb
Mon Mar 20, 2023 9:53 am
Forum: Help
Topic: Need Linux installer for an old version community edition
Replies: 3
Views: 2717

Re: Need Linux installer for an old version community edition

Please follow standard Postgresql backup/restore procedures on Linux, there are many tutorials online regarding these.
by mikeb
Thu Mar 16, 2023 4:55 pm
Forum: Help
Topic: Need Linux installer for an old version community edition
Replies: 3
Views: 2717

Re: Need Linux installer for an old version community edition

If you are using v12.x, as long as your system meets the minimum system requirements (ie: PHP v8.0) you should be able to just download the latest TimeTrex version and perform an upgrade.

Unfortunately we do not offer downloads for older versions.
by mikeb
Wed Mar 15, 2023 7:51 am
Forum: Help
Topic: Federal Income Taxes (2020 W4)
Replies: 3
Views: 2580

Re: Federal Income Taxes (2020 W4)

Once they have taxes deducted at least once in the year it will show as $0. Until then though, it doesn't appear at all.
by mikeb
Tue Mar 14, 2023 11:38 am
Forum: Help
Topic: Federal Income Taxes (2020 W4)
Replies: 3
Views: 2580

Re: Federal Income Taxes (2020 W4)

Each form version uses different tax formulas, so what is the employees martial status and taxable earnings on the pay stub you are generating? If its a relatively low amount its possible they haven't met the threshold for having taxes taken off with the 2020 version W4.
by mikeb
Mon Feb 27, 2023 9:59 am
Forum: Developers
Topic: "APIUser" requires authentication, and not currently authenticated.
Replies: 3
Views: 9744

Re: "APIUser" requires authentication, and not currently authenticated.

It would be appreciated if you post the details of the solution here so it may help others too.
by mikeb
Fri Feb 24, 2023 12:16 pm
Forum: Developers
Topic: "APIUser" requires authentication, and not currently authenticated.
Replies: 3
Views: 9744

Re: "APIUser" requires authentication, and not currently authenticated.

Your API key is likely not correct or registered anymore. I changed your example script to point to our public demo and used a registration key from it and worked perfectly. If you enable diagnostic logging in TimeTrex and check your server logs, (as described here: https://forums.timetrex.com/viewt...
by mikeb
Fri Feb 24, 2023 12:03 pm
Forum: Installation Help
Topic: Download Older Version of TimeTrex
Replies: 3
Views: 3008

Re: Download Older Version of TimeTrex

Only the latest version of TimeTrex is supported, so we don't offer downloads for older versions. v12.2.1 is extremely old and we highly recommend upgrading to the latest version.
by mikeb
Tue Feb 21, 2023 8:49 am
Forum: Installation Help
Topic: Download Older Version of TimeTrex
Replies: 3
Views: 3008

Re: Download Older Version of TimeTrex

What do you mean by integrate Google into TimeTrex?
by mikeb
Fri Feb 17, 2023 9:34 am
Forum: Installation Help
Topic: Internal Server Error 500 when inputting company information section
Replies: 1
Views: 2633

Re: Internal Server Error 500 when inputting company information section

There was an issue with v16.3.1 which was fixed in v16.3.2 released shortly after, so that version should work fine for you.
by mikeb
Thu Feb 16, 2023 6:35 pm
Forum: Installation Help
Topic: Also unable to upgrade Community Edition 16.3.1
Replies: 3
Views: 2771

Re: Also unable to upgrade Community Edition 16.3.1

There is an issue with the auto-update system, it should be corrected within 1-2 days. In theory you shouldn't need to do anything and it will resolve itself.

If its not resolved by Monday please let us know here.
by mikeb
Thu Feb 16, 2023 6:35 pm
Forum: Installation Help
Topic: Version: 16.3.1 Community Edition Broken
Replies: 1
Views: 2522

Re: Version: 16.3.1 Community Edition Broken

There is an issue with the auto-update system, it should be corrected within 1-2 days. In theory you shouldn't need to do anything and it will resolve itself.

If its not resolved by Monday please let us know here.
by mikeb
Thu Feb 16, 2023 6:34 pm
Forum: Help
Topic: Automatic Upgrade Failure
Replies: 1
Views: 2543

Re: Automatic Upgrade Failure

There is an issue with the auto-update system, it should be corrected within 1-2 days. In theory you shouldn't need to do anything and it will resolve itself.

If its not resolved by Monday please let us know here.
by mikeb
Tue Feb 14, 2023 9:07 am
Forum: General Discussion
Topic: Using TimeTrex CE in Jamaica
Replies: 3
Views: 3726

Re: Using TimeTrex CE in Jamaica

I would recommend that you see our documentation regarding Tax / Deductions.
by mikeb
Tue Feb 14, 2023 9:02 am
Forum: Installation Help
Topic: upgrade from 16.1.3 to 16.3.0
Replies: 5
Views: 3190

Re: upgrade from 16.1.3 to 16.3.0

TimeTrex requires PHP v8.0 or newer, since you are running v7.4, automatic updates are failing. Using the .deb will not install dependencies that are not available on your Ubuntu version. Therefore you will need to manually upgrade to PHP v8.0 using 3rd party .deb repos, or update your Ubuntu to 22....
by mikeb
Mon Feb 13, 2023 9:59 am
Forum: General Discussion
Topic: Using TimeTrex CE in Jamaica
Replies: 3
Views: 3726

Re: Using TimeTrex CE in Jamaica

We have 2 business entities (1 with about 6 employees and the other with 15). Can both be managed in a single install of the program or do we need to have a separate installation for each? You would need to upgrade to the Professional Edition to support multiple legal entities or multiple companies...
by mikeb
Mon Feb 13, 2023 9:05 am
Forum: Help
Topic: Form 940 not populating correctly
Replies: 1
Views: 2555

Re: Form 940 not populating correctly

You must have a Tax/Deduction setup for "US - Federal Unemployment Insurance" that is assigned to employees and has been calculated on pay stubs for the prior year. If you attach a screenshot of Payroll -> Tax/Deductions, that will help.
by mikeb
Wed Jan 25, 2023 2:00 pm
Forum: Help
Topic: Pay Stubs disappearing
Replies: 2
Views: 2732

Re: Pay Stubs disappearing

The use case you have mentioned is not what TimeTrex is designed for, and you will likely run into many frustrations trying to force it into something its not. TimeTrex is primarily designed to handle workforce management where employees track their time by punching in/out in real-time, then payroll...
by mikeb
Wed Jan 25, 2023 10:54 am
Forum: Help
Topic: Absence Policy in Schedule Summary Report
Replies: 3
Views: 4752

Re: Absence Policy in Schedule Summary Report

The schedule Summary report only shows schedule related data. You would need to use the TimeSheet Summary/Detail report showing the absence columns you want to see instead.
by mikeb
Tue Jan 24, 2023 10:07 am
Forum: Help
Topic: Payroll Export report columns "Regular Time" vs "Total Regular Time"
Replies: 2
Views: 14072

Re: Payroll Export report columns "Regular Time" vs "Total Regular Time"

"Regular Time" just includes time from the "Regular Time" pay code (Policy -> Pay Codes), "Total Regular Time" includes time from all pay codes that are associated with Regular Time policies, similar with "Total Overtime" and "Total Absence", etc... ...
by mikeb
Mon Jan 23, 2023 9:47 am
Forum: Help
Topic: Schedules not propagating with reccuring schedule
Replies: 1
Views: 2454

Re: Schedules not propagating with reccuring schedule

What version of TimeTrex was working, and what version did you upgrade to where it stopped? Are you receiving any error notifications in TimeTrex itself? Often it will send any TimeTrex administrators a notification stating there is a problem. Finally, please attach a full uncropped screenshot of yo...
by mikeb
Thu Jan 19, 2023 3:03 pm
Forum: Help
Topic: Disable In-Out;only showing duration
Replies: 1
Views: 2480

Re: Disable In-Out;only showing duration

Community Edition does not support the mobile app, or unassigned (open) shifts. You would need to purchase the Professional Edition to get that functionality.
by mikeb
Sun Jan 15, 2023 4:06 pm
Forum: General Discussion
Topic: Custom fields option in community v16.2.4
Replies: 4
Views: 3419

Re: no custom fields option in community 16.2.4

Sorry, perhaps I'm not understanding. If you are planning on restoring a database, you should not be trying to add data to a current fresh database, as it will all get wiped when you restore anyways.