Search found 7839 matches

by shaunw
Wed Jun 22, 2022 9:22 am
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4402

Re: 2 emails that I keep receiving about maintenance jobs and hostname

If you installed from the .ZIP and the .DEB you likely have two installations of TimeTrex on your system conflicting with one another.
by shaunw
Wed Jun 22, 2022 8:11 am
Forum: Help
Topic: Department-level Schedule View
Replies: 3
Views: 2786

Re: Department-level Schedule View

If the hierarchy only has the "permission" object assigned too it, then it does not affect requests at all.
by shaunw
Wed Jun 22, 2022 8:10 am
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4402

Re: 2 emails that I keep receiving about maintenance jobs and hostname

The error message should tell you exactly what the hostname needs to be set to in the .ini file. It doesn't hurt to wrap it in quotes, ie: hostname = "e.mycompany.com" The hostname does have to specified under the [other] section at the bottom of the file though. As for the cron jobs, it d...
by shaunw
Tue Jun 21, 2022 1:32 pm
Forum: Help
Topic: Department-level Schedule View
Replies: 3
Views: 2786

Re: Department-level Schedule View

You can allow the permission "Schedule -> View Subordinate", then create a hierarchy with the "Permission" object assigned to it, and add all employees in the same department as superiors and all the same employees as subordinates. This should allow all those employees in the hie...
by shaunw
Tue Jun 21, 2022 1:28 pm
Forum: Help
Topic: 2 emails that I keep receiving about maintenance jobs and hostname
Replies: 11
Views: 4402

Re: 2 emails that I keep receiving about maintenance jobs and hostname

The hostname specified in the timetrex.ini.php file must match the hostname in the web browser when accessing TimeTrex. For example if you access TimeTrex with "https://timetrex.mycompany.com/interface/html5/" then the hostname in the .ini file would be "timetrex.mycompany.com" A...
by shaunw
Wed Jun 08, 2022 1:18 pm
Forum: General Discussion
Topic: paystub strange character
Replies: 3
Views: 4169

Re: paystub strange character

Looks like you sent a copy of the pay stub to our support. We were able to replicate the problem and its related to your currency using a UTF-8 no-break space character as the thousands separator rather than an ASCII space, so the PDF pay stub is not showing it correctly unless you were to change yo...
by shaunw
Wed Jun 08, 2022 10:15 am
Forum: General Discussion
Topic: paystub strange character
Replies: 3
Views: 4169

Re: paystub strange character

Also see our FAQ on you can provide additional diagnostic information:
viewtopic.php?t=89
by shaunw
Wed Jun 08, 2022 7:46 am
Forum: General Discussion
Topic: paystub strange character
Replies: 3
Views: 4169

Re: paystub strange character

Can you please attach a copy of the pay stub so we can see?
by shaunw
Thu May 26, 2022 11:02 am
Forum: Help
Topic: Error: Class: "APIRequestSchedule" does not exist
Replies: 1
Views: 2457

Re: Error: Class: "APIRequestSchedule" does not exist

This will be fixed in the next version of TimeTrex (v15.3.1)
by shaunw
Wed May 25, 2022 3:29 pm
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

Unfortunately because its a network communication issue, its outside the control and scope of TimeTrex. Therefore to investigate it further would require a paid support package and remote access to your server. If this is something you are interested in, please contact sales@timetrex.com.
by shaunw
Wed May 25, 2022 8:01 am
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

According to the log you sent, TimeTrex is unable to communicate with the notification server, so something is definitely blocking the connection. Firewalls and anti-virus software would be the first things to check.
by shaunw
Tue May 24, 2022 4:50 pm
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

The notification server is: https://www.timetrex.com (port 443)
by shaunw
Tue May 24, 2022 1:31 pm
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

That log was helpful. So the issue appears to be that your TimeTrex server can't communicate to the notification server to inform the employee/supervisor(s) that the request was authorized.

Do you know if you have a firewall or proxy in place that is blocking outgoing network connections?
by shaunw
Tue May 24, 2022 12:10 pm
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

Unfortunately we haven't received any diagnostics information from your registration key. Its possible you may have something that is blocking the upload from occurring.
by shaunw
Tue May 24, 2022 11:43 am
Forum: Help
Topic: Slow Authorization Processing
Replies: 11
Views: 4079

Re: Slow Authorization Processing

Please see our FAQ on how to provide Providing Additional Diagnostic Information:
viewtopic.php?t=89
by shaunw
Thu May 12, 2022 3:03 pm
Forum: General Discussion
Topic: Emails are not sent for exceptions
Replies: 2
Views: 3417

Re: Emails are not sent for exceptions

TimeTrex doesn't send notifications when employees aren't punching in/out themselves, otherwise it would send a notification 100% of the time. For example if a IN punch is added, no OUT punch exists yet, so an email would be sent out, even though you might create the OUT punch immediately after. In ...
by shaunw
Tue May 10, 2022 8:19 am
Forum: Installation Help
Topic: Unable to complete installation of the database
Replies: 11
Views: 4861

Re: Unable to complete installation of the database

So your PostgreSQL service is either not actually running, or its severely restricted to the point of not being accessible. Our installation guide is based on a fresh installation of Ubuntu based on default settings and has been confirmed to work in that situation. Fixing PostgreSQL itself is outsid...
by shaunw
Tue May 10, 2022 8:05 am
Forum: Help
Topic: Using TimeTrex API tools
Replies: 3
Views: 1284

Re: Using TimeTrex API tools

It would be something similar to this:

Code: Select all

php import.php -server "https://mycompany.com/timetrex/api/json/api.php" -username admin -password securepass -object User -export_map 
MySavedMap
by shaunw
Tue May 10, 2022 8:01 am
Forum: Installation Help
Topic: Unable to complete installation of the database
Replies: 11
Views: 4861

Re: Unable to complete installation of the database

Try running this instead and see if it connects:

Code: Select all

psql -h localhost
by shaunw
Mon May 09, 2022 12:28 pm
Forum: Installation Help
Topic: Unable to complete installation of the database
Replies: 11
Views: 4861

Re: Unable to complete installation of the database

Sounds like your PostgreSQL installation has unix sockets turned off in its config file, or there is a problem with the installation of PostgreSQL itself (is it actually running?). What version of PostgreSQL do you have installed?
by shaunw
Mon May 09, 2022 8:05 am
Forum: Installation Help
Topic: Unable to complete installation of the database
Replies: 11
Views: 4861

Re: Unable to complete installation of the database

I am trying to install the Community Version on my server running Ubuntu v16.
Ubuntu 16.04 is past its end-of-life and TimeTrex does not support it as all its packages are severely out-of-date.
by shaunw
Fri Apr 29, 2022 8:27 am
Forum: Help
Topic: Pay period prior is not closed
Replies: 1
Views: 855

Re: Pay period prior is not closed

Pay Periods must be processed and closed in order. So just close all pay periods before the first pay period you want to process payroll in.
by shaunw
Fri Apr 29, 2022 8:25 am
Forum: General Discussion
Topic: Unable to create Pay Stub
Replies: 2
Views: 3395

Re: Unable to create Pay Stub

You can't change the status of Pay Stub Amendments, that is handled for you automatically. Its likely you had a non-paid pay stub amendment for a date prior to the current pay period you were processing, this is a warning to let you know that pay stub amendment was never actually applied to the empl...
by shaunw
Fri Apr 29, 2022 8:00 am
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Have you tried running the Punch Summary report and exporting it to a CSV file?
by shaunw
Wed Apr 27, 2022 8:58 am
Forum: Installation Help
Topic: upgrade database not fully upgraded
Replies: 20
Views: 53873

Re: upgrade database not fully upgraded

Using an Intel/AMD (x64) platform is definitely going to be a better choice simply due to the fact its more widely adopted.

But in either case if you are experiencing PHP crashes without any useful error messages, there isn't much we can help with.