Search found 700 matches

by mikeb
Mon Oct 02, 2023 9:52 am
Forum: Help
Topic: Deduct time from timebank
Replies: 6
Views: 6919

Re: Deduct time from timebank

Please provide more details (ie: screenshots) showing your policies and an example timesheet where it is not working, including what you would like to see instead.
by mikeb
Fri Sep 08, 2023 9:43 am
Forum: General Discussion
Topic: Amendments from Past Pay Periods
Replies: 3
Views: 3558

Re: Amendments from Past Pay Periods

If you generate a pay stub for the Pay Period starting 01-Jun-23 thru 14-Jun-23, then add a pay stub amendment for this employee in the same pay period, and don't tell TimeTrex to re-generate the pay stub again afterward, the pay stub amendment will not appear on any pay stub, and therefore will not...
by mikeb
Mon Aug 14, 2023 6:02 pm
Forum: Help
Topic: Can't generate pay stubs; "wage not set" error message
Replies: 4
Views: 3202

Re: Can't generate pay stubs; "wage not set" error message

For the employee in question, please see the following for instructions:
https://help.timetrex.com/v16.0/communi ... sheets.htm
by mikeb
Fri Aug 11, 2023 4:26 pm
Forum: Help
Topic: Can't generate pay stubs; "wage not set" error message
Replies: 4
Views: 3202

Re: Can't generate pay stubs; "wage not set" error message

Did you recalculate the employees timesheet after adding their wage?
by mikeb
Thu Jul 27, 2023 12:05 pm
Forum: General Discussion
Topic: Amendments from Past Pay Periods
Replies: 3
Views: 3558

Re: Amendments from Past Pay Periods

Go to Payroll -> Pay Stub Amendments, delete them, then regenerate the pay stub in question.
by mikeb
Fri Jul 14, 2023 3:13 pm
Forum: Installation Help
Topic: Italian language
Replies: 1
Views: 2774

Re: Italian language

Languages other than English are translated by the community. Unfortunately, the Italian translation wasn't being maintained so it had to be removed.

You can read more information about helping with translations here:
viewtopic.php?t=707
by mikeb
Wed Jul 05, 2023 7:51 am
Forum: Help
Topic: Employee does not have permission to login
Replies: 2
Views: 2723

Re: Employee does not have permission to login

Out-of-the-box every permission group allows login capability, so using "Regular Employee (Manual TimeSheet)" is not a solution to your problem. You may want to consider reverting back to the default permissions for each permission group, then copying those to make any customizations, that...
by mikeb
Mon Jun 26, 2023 10:10 am
Forum: Help
Topic: Help generating pay stubs
Replies: 3
Views: 3083

Re: Help generating pay stubs

If you manually create or modify pay periods, you need to be somewhat careful, as data is linked to pay periods directly at the time such data is created. So if you create them late, or modify their dates, you must perform additional actions to "sync" or "import" the data, or ris...
by mikeb
Mon Jun 26, 2023 9:02 am
Forum: Help
Topic: Efficiency in punching timesheets
Replies: 1
Views: 2572

Re: Efficiency in punching timesheets

The paid Professional Edition of TimeTrex has punch importing and auto-punch schedules so salaried employees don't have to punch in/out at all.

Seeing more than one week at a time is not something that is currently available.
by mikeb
Fri Jun 23, 2023 10:21 am
Forum: Help
Topic: Help generating pay stubs
Replies: 3
Views: 3083

Re: Help generating pay stubs

Did you manually create the individual pay periods yourself, or modify the dates on them recently by chance?

Can you also attach a full uncropped screenshot showing the error message itself?
by mikeb
Wed Jun 14, 2023 8:37 am
Forum: Installation Help
Topic: DB Error : PHP Fatal error: Uncaught ADODB_Exception: postgres9 error: [-1: ERROR: current transaction is aborted..
Replies: 2
Views: 9778

Re: DB Error : PHP Fatal error: Uncaught ADODB_Exception: postgres9 error: [-1: ERROR: current transaction is aborted.

That error message is not the cause, but simply the result of another error happening before it. Its likely related to your database as well, either a connection problem, or permission problem preventing certain queries from being run. Please attach your entire TimeTrex log here. Might be helpful to...
by mikeb
Thu Jun 08, 2023 5:12 pm
Forum: Help
Topic: No access to TimeSheet
Replies: 2
Views: 2867

Re: No access to TimeSheet

Please follow the instructions at the below link to send additional diagnostic data:
viewtopic.php?t=89
by mikeb
Wed Jun 07, 2023 4:08 pm
Forum: Help
Topic: Pay period & Punch days / times are different
Replies: 1
Views: 2577

Re: Pay period & Punch days / times are different

My guess is you have modified the pay period dates after the employees entered time on their timesheet. See the following FAQ for details on how to address this, the key is step #4 for importing data into a pay period: https://help.timetrex.com/v16.0/community/Frequently-Asked-Questions/FAQ-General....
by mikeb
Fri Jun 02, 2023 12:56 pm
Forum: General Discussion
Topic: Regular Time Amount keeps changing depending on days in month
Replies: 6
Views: 4227

Re: Regular Time Amount keeps changing depending on days in month

In Canada its proper to account for Statutory Holiday and paid Vacation separately, even for salaried employees, since this information needs to be broken out on the Record of Employment, among other things. As such, TimeTrex is configured by default to do things properly. If you wish to not have it...
by mikeb
Fri Jun 02, 2023 12:03 pm
Forum: General Discussion
Topic: Regular Time Amount keeps changing depending on days in month
Replies: 6
Views: 4227

Re: Regular Time Amount keeps changing depending on days in month

According to your annual salary, $3605.77 is the correct semi-monthly wage. We would need to see the timesheet and pay stub for the pay period before that to see why it calculated $3272.89, but if there was any absences entered on the timesheet, that is likely why it was reduced. As for removing the...
by mikeb
Fri Jun 02, 2023 11:24 am
Forum: General Discussion
Topic: Regular Time Amount keeps changing depending on days in month
Replies: 6
Views: 4227

Re: Regular Time Amount keeps changing depending on days in month

In the employee record, under the "Wage" tab, make sure you have specified an Annual or Monthly Salary wage, rather than hourly.

As for vacation, to disable it completely, just unassign yourself from all Vacation Tax/Deduction records.
by mikeb
Fri Jun 02, 2023 7:50 am
Forum: General Discussion
Topic: Payroll Processing for First Time
Replies: 5
Views: 3771

Re: Payroll Processing for First Time

Can you find more information about running payroll in a closed pay period here:
https://help.timetrex.com/v16.0/communi ... Period.htm
by mikeb
Thu Jun 01, 2023 4:32 pm
Forum: General Discussion
Topic: Payroll Processing for First Time
Replies: 5
Views: 3771

Re: Payroll Processing for First Time

Its possible the pay period was automatically closed, which happens if its more than a few days passed the pay period transaction date.

If there is no data in the pay period, no need to do anything to it, just move on to the next pay period.
by mikeb
Thu Jun 01, 2023 9:57 am
Forum: General Discussion
Topic: Payroll Processing for First Time
Replies: 5
Views: 3771

Re: Payroll Processing for First Time

What is the End Date of the pay period, and on what date did you attempt to process payroll for it originally?
by mikeb
Thu Jun 01, 2023 9:55 am
Forum: Help
Topic: insufficient access to modify permissions for this employee
Replies: 1
Views: 2445

Re: insufficient access to modify permissions for this employee

Sorry, is that error message one you see when logged in as an administrator trying to change the employees password, or one the employee sees when they are trying to change their own password?
by mikeb
Thu Jun 01, 2023 9:53 am
Forum: Help
Topic: timetrex.ini.php Syntax Error Overnight
Replies: 1
Views: 2169

Re: timetrex.ini.php Syntax Error Overnight

There isn't anything in TimeTrex itself that would add to your timetrex.ini.php file. If I had to guess, your server may have been comprised by a malware, infact it looks awfully like this could be the culprit, as it mentions the "9ge.ge" domain as a URL shortener: https://blog.sucuri.net/...
by mikeb
Fri Apr 21, 2023 11:00 am
Forum: Help
Topic: 2X overtime triggered by start/end of workday rather than hours worked
Replies: 5
Views: 2991

Re: 2X overtime triggered by start/end of workday rather than hours worked

Our developers have confirmed the issue, and it will be resolved in the next release of TimeTrex, likely due out in a week or two. In the mean time, you may be able to use the work-around mentioned earlier. Thanks for bringing this to our attention, and if you are happy with TimeTrex, help motivate ...
by mikeb
Fri Apr 21, 2023 8:39 am
Forum: Help
Topic: 2X overtime triggered by start/end of workday rather than hours worked
Replies: 5
Views: 2991

Re: 2X overtime triggered by start/end of workday rather than hours worked

I have escalated this issue our developers to investigate further. It does seem to be related to having multiple overlapping overtime policies combined with a non-paid lunch. In this case there are three overlapping policies: Weekly > 40 After 7 Consecutive Days After 7 Consecutive Days >8hrs If you...
by mikeb
Tue Apr 18, 2023 11:45 am
Forum: Help
Topic: 2X overtime triggered by start/end of workday rather than hours worked
Replies: 5
Views: 2991

Re: 2X overtime triggered by start/end of workday rather than hours worked

Can you please post a screenshot of the employees timesheet?
by mikeb
Mon Apr 17, 2023 8:16 am
Forum: Developers
Topic: Getting all types of absences through the API
Replies: 5
Views: 3621

Re: Getting all types of absences through the API

You can search by almost any field that it returns.

You can find the specific filter criteria in the code itself: UserDateTotalListFactory->getAPISearchByCompanyIdAndArrayCriteria()