Search found 7839 matches

by shaunw
Mon Jan 31, 2022 8:26 am
Forum: Help
Topic: Web session timeout.
Replies: 1
Views: 775

Re: Web session timeout.

TimeTrex v9.x hasn't been supported for many years, you should upgrade immediately.
by shaunw
Sun Jan 30, 2022 8:10 pm
Forum: Help
Topic: Medicare wages (box 5) not showing in W2 printouts
Replies: 4
Views: 1092

Re: Medicare wages (box 5) not showing in W2 printouts

There definitely is a solution, but it depends on the exact details of your situation. Just to clarify, you went out of your way to change the default values in TimeTrex to configure it so that your employees do not have medicare deducted from their pay stub? Therefore it was never deducted nor sent...
by shaunw
Tue Jan 25, 2022 11:10 am
Forum: Help
Topic: Tax Wizard shows 2020 when generating W2
Replies: 7
Views: 1315

Re: Tax Wizard shows 2020 when generating W2

Sounds like you haven't setup your remittance agencies yet. If you go to Payroll -> Remittance Agencies, there are additional fields in both the IRS and SSA agency records that you can fill out.
by shaunw
Tue Jan 25, 2022 9:15 am
Forum: Help
Topic: Tax Wizard shows 2020 when generating W2
Replies: 7
Views: 1315

Re: Tax Wizard shows 2020 when generating W2

Yes, you need to make sure the time period dates are correct, they should be 01-Jan-2021 to 31-Dec-2021. You can change them by clicking the "Edit Remittance Agency" button at the bottom, then click the "Events" tab, edit the W2 event, and click the "Recalculate Dates" ...
by shaunw
Wed Jan 12, 2022 2:25 pm
Forum: General Discussion
Topic: Adding department to old shifts
Replies: 3
Views: 3819

Re: Adding department to old shifts

Nope.
by shaunw
Fri Jan 07, 2022 2:18 pm
Forum: Help
Topic: getPunch is returning true instead of punches register
Replies: 1
Views: 792

Re: getPunch is returning true instead of punches register

Filtering on that data doesn't make sense. If you are trying to get a specific punch, you should use the UUID of that punch, not a timestamp that could match multiple punches, or could even be rounded to some other time.
by shaunw
Wed Dec 29, 2021 9:20 am
Forum: Help
Topic: Multiple companys on one server
Replies: 1
Views: 753

Re: Multiple companys on one server

The TimeTrex windows installer does not support multiple installations on the same server. Its not as simple as just changing a port, since there are multiple services that all need to be coordinated and its not a use-case that makes sense given better alternatives. Additionally Windows Server 2008R...
by shaunw
Thu Dec 23, 2021 4:12 pm
Forum: Help
Topic: Recalculating PTO accrual
Replies: 4
Views: 991

Re: Recalculating PTO accrual

You don't have a Contributing Shift Policy set under the "Accrual Policy" tab, so there is nothing to calculate the PTO accrual balance on.
by shaunw
Thu Dec 23, 2021 3:50 pm
Forum: Help
Topic: Recalculating PTO accrual
Replies: 4
Views: 991

Re: Recalculating PTO accrual

Please provide screenshots of your Accrual Policy, including each tab.
by shaunw
Wed Dec 15, 2021 8:43 am
Forum: General Discussion
Topic: US deductions
Replies: 1
Views: 3548

Re: US deductions

How do I know it's excluding the OT and bonus other pay?
Please see the Administrator Guide on Tax/Deductions, specifically the "Excluded Pay Stub Accounts" field:
https://help.timetrex.com/v15.0/communi ... ctions.htm
by shaunw
Tue Dec 14, 2021 8:52 am
Forum: Help
Topic: v15 Constantly Reloading
Replies: 9
Views: 1544

Re: v15 Constantly Reloading

Please follow the instructions in the following FAQ to send us a copy of your log file so we can investigate further:
viewtopic.php?t=89
by shaunw
Mon Dec 13, 2021 8:47 am
Forum: General Discussion
Topic: Is TimeTrex vulnerable to critical log4j exploit?
Replies: 2
Views: 3718

Re: Is TimeTrex vulnerable to critical log4j exploit?

Apache is a foundation that manages over 350 separate projects. Apache web server is one which TimeTrex does use as its web server, and Log4j is completely separate project for the Java programming language which TimeTrex does not use. Therefore vulnerabilities in Log4j do not affect TimeTrex whatso...
by shaunw
Fri Dec 10, 2021 9:44 am
Forum: Help
Topic: v15 Constantly Reloading
Replies: 9
Views: 1544

Re: v15 Constantly Reloading

v15.0.1 was released yesterday, please try upgrading to that and see if it resolves the issue.
by shaunw
Thu Dec 09, 2021 3:01 pm
Forum: Help
Topic: crashing
Replies: 4
Views: 1010

Re: crashing

According to the log, everything is working correctly, albeit extremely slow. Operations that should take just a few milliseconds are taking hundreds in some cases, then immediately after taking tens of thousands. For example, below are requests about 2 minutes apart and you will notice the "se...
by shaunw
Tue Dec 07, 2021 2:44 pm
Forum: Developers
Topic: Pay Code available per user depending of policy group
Replies: 1
Views: 3071

Re: Pay Code available per user depending of policy group

You will need to be more specific in order for someone to help you.
by shaunw
Mon Dec 06, 2021 6:27 pm
Forum: Help
Topic: cannot process transactions during process payroll
Replies: 7
Views: 1218

Re: cannot process transactions during process payroll

The error is definitely strange, I would recommend trying to perform the upgrade to v15.0 once more to make sure all your files are properly updated. This is not uninstalling and reinstalling, its simply performing the upgrade again. You can do this by running the following command, after you correc...
by shaunw
Mon Dec 06, 2021 4:47 pm
Forum: Help
Topic: cannot process transactions during process payroll
Replies: 7
Views: 1218

Re: cannot process transactions during process payroll

Please see the following FAQ on how to provide more diagnostic information:
viewtopic.php?t=89
by shaunw
Mon Dec 06, 2021 4:43 pm
Forum: Installation Help
Topic: "Language Changed, Reloading" loop
Replies: 7
Views: 4469

Re: "Language Changed, Reloading" loop

Ok, the issue should be resolved in the next version of TimeTrex, due out within a week or two.
by shaunw
Mon Dec 06, 2021 10:07 am
Forum: Help
Topic: crashing
Replies: 4
Views: 1010

Re: crashing

Please see this FAQ for instructions on how to provide more information:
viewtopic.php?t=89
by shaunw
Mon Dec 06, 2021 9:58 am
Forum: Installation Help
Topic: "Language Changed, Reloading" loop
Replies: 7
Views: 4469

Re: "Language Changed, Reloading" loop

When on the TimeTrex login screen, which language is selected? If you have any other languages available, try changing to a different language, then back to your original language to see if it makes any difference.
by shaunw
Wed Dec 01, 2021 10:31 am
Forum: Help
Topic: Employer PayStubs
Replies: 2
Views: 852

Re: Employer PayStubs

The "View" button should be showing the employer version of the pay stub by default if you permissions to see it, so we will look into why that isn't happening. In the mean time though, you can force either version by going to Payroll -> Pay Stubs, click the three vertical dot button at th...
by shaunw
Wed Dec 01, 2021 10:12 am
Forum: Installation Help
Topic: "Language Changed, Reloading" loop
Replies: 7
Views: 4469

Re: "Language Changed, Reloading" loop

It appears that your TimeTrex instance is accessible from the public internet, would it be possible for you to setup a temporary test administrator employee and email support@timetrex.com the username/password and a link to this forum post, so we can try to replicate the problem from our side?
by shaunw
Wed Dec 01, 2021 8:47 am
Forum: Help
Topic: v15 Constantly Reloading
Replies: 9
Views: 1544

Re: v15 Constantly Reloading

When on the TimeTrex login screen, which language is selected? If you have any other languages available, try changing to a different language, then back to your original language to see if it makes any difference.
by shaunw
Mon Nov 29, 2021 1:38 pm
Forum: Help
Topic: Exception Summary Report Not Working
Replies: 3
Views: 1001

Re: Exception Summary Report Not Working

I've just always been able to view all exceptions by clicking view on my homepage (attached a screenshot). I did the advanced search the way you explained, and that worked! I just don't know why my normal report is no longer working. The circled Dashlet in your screenshot only shows Exceptions that...