Search found 7839 matches
- Wed Jun 22, 2022 9:22 am
- Forum: Help
- Topic: 2 emails that I keep receiving about maintenance jobs and hostname
- Replies: 11
- Views: 5083
Re: 2 emails that I keep receiving about maintenance jobs and hostname
If you installed from the .ZIP and the .DEB you likely have two installations of TimeTrex on your system conflicting with one another.
- Wed Jun 22, 2022 8:11 am
- Forum: Help
- Topic: Department-level Schedule View
- Replies: 3
- Views: 3210
Re: Department-level Schedule View
If the hierarchy only has the "permission" object assigned too it, then it does not affect requests at all.
- Wed Jun 22, 2022 8:10 am
- Forum: Help
- Topic: 2 emails that I keep receiving about maintenance jobs and hostname
- Replies: 11
- Views: 5083
Re: 2 emails that I keep receiving about maintenance jobs and hostname
The error message should tell you exactly what the hostname needs to be set to in the .ini file. It doesn't hurt to wrap it in quotes, ie: hostname = "e.mycompany.com" The hostname does have to specified under the [other] section at the bottom of the file though. As for the cron jobs, it d...
- Tue Jun 21, 2022 1:32 pm
- Forum: Help
- Topic: Department-level Schedule View
- Replies: 3
- Views: 3210
Re: Department-level Schedule View
You can allow the permission "Schedule -> View Subordinate", then create a hierarchy with the "Permission" object assigned to it, and add all employees in the same department as superiors and all the same employees as subordinates. This should allow all those employees in the hie...
- Tue Jun 21, 2022 1:28 pm
- Forum: Help
- Topic: 2 emails that I keep receiving about maintenance jobs and hostname
- Replies: 11
- Views: 5083
Re: 2 emails that I keep receiving about maintenance jobs and hostname
The hostname specified in the timetrex.ini.php file must match the hostname in the web browser when accessing TimeTrex. For example if you access TimeTrex with "https://timetrex.mycompany.com/interface/html5/" then the hostname in the .ini file would be "timetrex.mycompany.com" A...
- Wed Jun 08, 2022 1:18 pm
- Forum: General Discussion
- Topic: paystub strange character
- Replies: 3
- Views: 6356
Re: paystub strange character
Looks like you sent a copy of the pay stub to our support. We were able to replicate the problem and its related to your currency using a UTF-8 no-break space character as the thousands separator rather than an ASCII space, so the PDF pay stub is not showing it correctly unless you were to change yo...
- Wed Jun 08, 2022 10:15 am
- Forum: General Discussion
- Topic: paystub strange character
- Replies: 3
- Views: 6356
Re: paystub strange character
Also see our FAQ on you can provide additional diagnostic information:
viewtopic.php?t=89
viewtopic.php?t=89
- Wed Jun 08, 2022 7:46 am
- Forum: General Discussion
- Topic: paystub strange character
- Replies: 3
- Views: 6356
Re: paystub strange character
Can you please attach a copy of the pay stub so we can see?
- Thu May 26, 2022 11:02 am
- Forum: Help
- Topic: Error: Class: "APIRequestSchedule" does not exist
- Replies: 1
- Views: 2900
Re: Error: Class: "APIRequestSchedule" does not exist
This will be fixed in the next version of TimeTrex (v15.3.1)
- Wed May 25, 2022 3:29 pm
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
Unfortunately because its a network communication issue, its outside the control and scope of TimeTrex. Therefore to investigate it further would require a paid support package and remote access to your server. If this is something you are interested in, please contact sales@timetrex.com.
- Wed May 25, 2022 8:01 am
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
According to the log you sent, TimeTrex is unable to communicate with the notification server, so something is definitely blocking the connection. Firewalls and anti-virus software would be the first things to check.
- Tue May 24, 2022 4:50 pm
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
The notification server is: https://www.timetrex.com (port 443)
- Tue May 24, 2022 1:31 pm
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
That log was helpful. So the issue appears to be that your TimeTrex server can't communicate to the notification server to inform the employee/supervisor(s) that the request was authorized.
Do you know if you have a firewall or proxy in place that is blocking outgoing network connections?
Do you know if you have a firewall or proxy in place that is blocking outgoing network connections?
- Tue May 24, 2022 12:10 pm
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
Unfortunately we haven't received any diagnostics information from your registration key. Its possible you may have something that is blocking the upload from occurring.
- Tue May 24, 2022 11:43 am
- Forum: Help
- Topic: Slow Authorization Processing
- Replies: 11
- Views: 4608
Re: Slow Authorization Processing
Please see our FAQ on how to provide Providing Additional Diagnostic Information:
viewtopic.php?t=89
viewtopic.php?t=89
- Thu May 12, 2022 3:03 pm
- Forum: General Discussion
- Topic: Emails are not sent for exceptions
- Replies: 2
- Views: 5084
Re: Emails are not sent for exceptions
TimeTrex doesn't send notifications when employees aren't punching in/out themselves, otherwise it would send a notification 100% of the time. For example if a IN punch is added, no OUT punch exists yet, so an email would be sent out, even though you might create the OUT punch immediately after. In ...
- Tue May 10, 2022 8:19 am
- Forum: Installation Help
- Topic: Unable to complete installation of the database
- Replies: 11
- Views: 7006
Re: Unable to complete installation of the database
So your PostgreSQL service is either not actually running, or its severely restricted to the point of not being accessible. Our installation guide is based on a fresh installation of Ubuntu based on default settings and has been confirmed to work in that situation. Fixing PostgreSQL itself is outsid...
- Tue May 10, 2022 8:05 am
- Forum: Help
- Topic: Using TimeTrex API tools
- Replies: 3
- Views: 1741
Re: Using TimeTrex API tools
It would be something similar to this:
Code: Select all
php import.php -server "https://mycompany.com/timetrex/api/json/api.php" -username admin -password securepass -object User -export_map
MySavedMap
- Tue May 10, 2022 8:01 am
- Forum: Installation Help
- Topic: Unable to complete installation of the database
- Replies: 11
- Views: 7006
Re: Unable to complete installation of the database
Try running this instead and see if it connects:
Code: Select all
psql -h localhost
- Mon May 09, 2022 12:28 pm
- Forum: Installation Help
- Topic: Unable to complete installation of the database
- Replies: 11
- Views: 7006
Re: Unable to complete installation of the database
Sounds like your PostgreSQL installation has unix sockets turned off in its config file, or there is a problem with the installation of PostgreSQL itself (is it actually running?). What version of PostgreSQL do you have installed?
- Mon May 09, 2022 8:05 am
- Forum: Installation Help
- Topic: Unable to complete installation of the database
- Replies: 11
- Views: 7006
Re: Unable to complete installation of the database
Ubuntu 16.04 is past its end-of-life and TimeTrex does not support it as all its packages are severely out-of-date.I am trying to install the Community Version on my server running Ubuntu v16.
- Fri Apr 29, 2022 8:27 am
- Forum: Help
- Topic: Pay period prior is not closed
- Replies: 1
- Views: 1257
Re: Pay period prior is not closed
Pay Periods must be processed and closed in order. So just close all pay periods before the first pay period you want to process payroll in.
- Fri Apr 29, 2022 8:25 am
- Forum: General Discussion
- Topic: Unable to create Pay Stub
- Replies: 2
- Views: 5408
Re: Unable to create Pay Stub
You can't change the status of Pay Stub Amendments, that is handled for you automatically. Its likely you had a non-paid pay stub amendment for a date prior to the current pay period you were processing, this is a warning to let you know that pay stub amendment was never actually applied to the empl...
- Fri Apr 29, 2022 8:00 am
- Forum: Installation Help
- Topic: upgrade database not fully upgraded
- Replies: 20
- Views: 55977
Re: upgrade database not fully upgraded
Have you tried running the Punch Summary report and exporting it to a CSV file?
- Wed Apr 27, 2022 8:58 am
- Forum: Installation Help
- Topic: upgrade database not fully upgraded
- Replies: 20
- Views: 55977
Re: upgrade database not fully upgraded
Using an Intel/AMD (x64) platform is definitely going to be a better choice simply due to the fact its more widely adopted.
But in either case if you are experiencing PHP crashes without any useful error messages, there isn't much we can help with.
But in either case if you are experiencing PHP crashes without any useful error messages, there isn't much we can help with.