Search found 7839 matches
- Mon Jan 31, 2022 8:26 am
- Forum: Help
- Topic: Web session timeout.
- Replies: 1
- Views: 1056
Re: Web session timeout.
TimeTrex v9.x hasn't been supported for many years, you should upgrade immediately.
- Sun Jan 30, 2022 8:10 pm
- Forum: Help
- Topic: Medicare wages (box 5) not showing in W2 printouts
- Replies: 4
- Views: 1395
Re: Medicare wages (box 5) not showing in W2 printouts
There definitely is a solution, but it depends on the exact details of your situation. Just to clarify, you went out of your way to change the default values in TimeTrex to configure it so that your employees do not have medicare deducted from their pay stub? Therefore it was never deducted nor sent...
- Wed Jan 26, 2022 4:30 pm
- Forum: Installation Help
- Topic: Moving TimeTrex from one PC to another
- Replies: 3
- Views: 4303
- Tue Jan 25, 2022 11:10 am
- Forum: Help
- Topic: Tax Wizard shows 2020 when generating W2
- Replies: 7
- Views: 1700
Re: Tax Wizard shows 2020 when generating W2
Sounds like you haven't setup your remittance agencies yet. If you go to Payroll -> Remittance Agencies, there are additional fields in both the IRS and SSA agency records that you can fill out.
- Tue Jan 25, 2022 9:15 am
- Forum: Help
- Topic: Tax Wizard shows 2020 when generating W2
- Replies: 7
- Views: 1700
Re: Tax Wizard shows 2020 when generating W2
Yes, you need to make sure the time period dates are correct, they should be 01-Jan-2021 to 31-Dec-2021. You can change them by clicking the "Edit Remittance Agency" button at the bottom, then click the "Events" tab, edit the W2 event, and click the "Recalculate Dates" ...
- Wed Jan 12, 2022 2:25 pm
- Forum: General Discussion
- Topic: Adding department to old shifts
- Replies: 3
- Views: 4798
- Fri Jan 07, 2022 2:18 pm
- Forum: Help
- Topic: getPunch is returning true instead of punches register
- Replies: 1
- Views: 1039
Re: getPunch is returning true instead of punches register
Filtering on that data doesn't make sense. If you are trying to get a specific punch, you should use the UUID of that punch, not a timestamp that could match multiple punches, or could even be rounded to some other time.
- Wed Dec 29, 2021 9:20 am
- Forum: Help
- Topic: Multiple companys on one server
- Replies: 1
- Views: 1019
Re: Multiple companys on one server
The TimeTrex windows installer does not support multiple installations on the same server. Its not as simple as just changing a port, since there are multiple services that all need to be coordinated and its not a use-case that makes sense given better alternatives. Additionally Windows Server 2008R...
- Thu Dec 23, 2021 4:12 pm
- Forum: Help
- Topic: Recalculating PTO accrual
- Replies: 4
- Views: 1202
Re: Recalculating PTO accrual
You don't have a Contributing Shift Policy set under the "Accrual Policy" tab, so there is nothing to calculate the PTO accrual balance on.
- Thu Dec 23, 2021 3:50 pm
- Forum: Help
- Topic: Recalculating PTO accrual
- Replies: 4
- Views: 1202
Re: Recalculating PTO accrual
Please provide screenshots of your Accrual Policy, including each tab.
- Wed Dec 15, 2021 8:43 am
- Forum: General Discussion
- Topic: US deductions
- Replies: 1
- Views: 4356
Re: US deductions
Please see the Administrator Guide on Tax/Deductions, specifically the "Excluded Pay Stub Accounts" field:How do I know it's excluding the OT and bonus other pay?
https://help.timetrex.com/v15.0/communi ... ctions.htm
- Tue Dec 14, 2021 8:52 am
- Forum: Help
- Topic: v15 Constantly Reloading
- Replies: 9
- Views: 1835
Re: v15 Constantly Reloading
Please follow the instructions in the following FAQ to send us a copy of your log file so we can investigate further:
viewtopic.php?t=89
viewtopic.php?t=89
- Mon Dec 13, 2021 8:47 am
- Forum: General Discussion
- Topic: Is TimeTrex vulnerable to critical log4j exploit?
- Replies: 2
- Views: 4502
Re: Is TimeTrex vulnerable to critical log4j exploit?
Apache is a foundation that manages over 350 separate projects. Apache web server is one which TimeTrex does use as its web server, and Log4j is completely separate project for the Java programming language which TimeTrex does not use. Therefore vulnerabilities in Log4j do not affect TimeTrex whatso...
- Fri Dec 10, 2021 9:44 am
- Forum: Help
- Topic: v15 Constantly Reloading
- Replies: 9
- Views: 1835
Re: v15 Constantly Reloading
v15.0.1 was released yesterday, please try upgrading to that and see if it resolves the issue.
Re: crashing
According to the log, everything is working correctly, albeit extremely slow. Operations that should take just a few milliseconds are taking hundreds in some cases, then immediately after taking tens of thousands. For example, below are requests about 2 minutes apart and you will notice the "se...
- Tue Dec 07, 2021 2:44 pm
- Forum: Developers
- Topic: Pay Code available per user depending of policy group
- Replies: 1
- Views: 4061
Re: Pay Code available per user depending of policy group
You will need to be more specific in order for someone to help you.
- Mon Dec 06, 2021 6:27 pm
- Forum: Help
- Topic: cannot process transactions during process payroll
- Replies: 7
- Views: 1465
Re: cannot process transactions during process payroll
The error is definitely strange, I would recommend trying to perform the upgrade to v15.0 once more to make sure all your files are properly updated. This is not uninstalling and reinstalling, its simply performing the upgrade again. You can do this by running the following command, after you correc...
- Mon Dec 06, 2021 4:47 pm
- Forum: Help
- Topic: cannot process transactions during process payroll
- Replies: 7
- Views: 1465
Re: cannot process transactions during process payroll
Please see the following FAQ on how to provide more diagnostic information:
viewtopic.php?t=89
viewtopic.php?t=89
- Mon Dec 06, 2021 4:43 pm
- Forum: Installation Help
- Topic: "Language Changed, Reloading" loop
- Replies: 7
- Views: 5403
Re: "Language Changed, Reloading" loop
Ok, the issue should be resolved in the next version of TimeTrex, due out within a week or two.
Re: crashing
Please see this FAQ for instructions on how to provide more information:
viewtopic.php?t=89
viewtopic.php?t=89
- Mon Dec 06, 2021 9:58 am
- Forum: Installation Help
- Topic: "Language Changed, Reloading" loop
- Replies: 7
- Views: 5403
Re: "Language Changed, Reloading" loop
When on the TimeTrex login screen, which language is selected? If you have any other languages available, try changing to a different language, then back to your original language to see if it makes any difference.
- Wed Dec 01, 2021 10:31 am
- Forum: Help
- Topic: Employer PayStubs
- Replies: 2
- Views: 1101
Re: Employer PayStubs
The "View" button should be showing the employer version of the pay stub by default if you permissions to see it, so we will look into why that isn't happening. In the mean time though, you can force either version by going to Payroll -> Pay Stubs, click the three vertical dot button at th...
- Wed Dec 01, 2021 10:12 am
- Forum: Installation Help
- Topic: "Language Changed, Reloading" loop
- Replies: 7
- Views: 5403
Re: "Language Changed, Reloading" loop
It appears that your TimeTrex instance is accessible from the public internet, would it be possible for you to setup a temporary test administrator employee and email support@timetrex.com the username/password and a link to this forum post, so we can try to replicate the problem from our side?
- Wed Dec 01, 2021 8:47 am
- Forum: Help
- Topic: v15 Constantly Reloading
- Replies: 9
- Views: 1835
Re: v15 Constantly Reloading
When on the TimeTrex login screen, which language is selected? If you have any other languages available, try changing to a different language, then back to your original language to see if it makes any difference.
- Mon Nov 29, 2021 1:38 pm
- Forum: Help
- Topic: Exception Summary Report Not Working
- Replies: 3
- Views: 1273
Re: Exception Summary Report Not Working
I've just always been able to view all exceptions by clicking view on my homepage (attached a screenshot). I did the advanced search the way you explained, and that worked! I just don't know why my normal report is no longer working. The circled Dashlet in your screenshot only shows Exceptions that...