Search found 417 matches

by shanec
Wed May 15, 2013 12:44 pm
Forum: Installation Help
Topic: Problem after updating to 5.3.3
Replies: 8
Views: 6896

Re: Problem after updating to 5.3.3

At this stage your issue requires further investigation. In order to do that we need you to email a dump of your database to support@timetrex.com.
by shanec
Tue May 14, 2013 12:28 pm
Forum: Help
Topic: Premium policy when absent
Replies: 3
Views: 2713

Re: Premium policy when absent

Please tell us what edition and version of TimeTrex are you using?
by shanec
Tue May 14, 2013 12:24 pm
Forum: Installation Help
Topic: Problem after updating to 5.3.3
Replies: 8
Views: 6896

Re: Problem after updating to 5.3.3

If you manually add punches to a date several days in the future for a total of one hour is the Break Policy deducted?
Have you tried recalculating the employee's timesheet to see if that makes a difference?
by shanec
Tue May 14, 2013 12:02 pm
Forum: Help
Topic: How can I update my contact information?
Replies: 5
Views: 3053

Re: How can I update my contact information?

Your permissions are set up in such a way that you do not have access to edit employee records.
by shanec
Mon May 13, 2013 3:48 pm
Forum: Developers
Topic: type of import has TimeTrex?
Replies: 1
Views: 4673

Re: type of import has TimeTrex?

I need clarification of your question in order to provide the best answer possible.
by shanec
Mon May 13, 2013 3:44 pm
Forum: Help
Topic: How can I update my contact information?
Replies: 5
Views: 3053

Re: How can I update my contact information?

Can you please tell us what version of TimeTrex you are currently using as well as provide a screen shot of the issue you're experiencing?
by shanec
Mon May 13, 2013 3:21 pm
Forum: General Discussion
Topic: This pay period is currently closed, modifications are not p
Replies: 1
Views: 2689

Re: This pay period is currently closed, modifications are n

To make adjustments to a specific employee's timesheet from a previous pay period do the following: - Click on the Attendance tab - Click the Timesheet icon - From the Employee drop-down box select the employee you need to edit - Choose the date you need to adjust using the Date field - Click the Ed...
by shanec
Mon May 13, 2013 3:00 pm
Forum: Installation Help
Topic: Problem after updating to 5.3.3
Replies: 8
Views: 6896

Re: Problem after updating to 5.3.3

In regards to your questions:

1. If you're seeing OPEN shifts go to ATTENDANCE -> RECURRING SCHEDULES to remove them.

2. Check the Schedule Policy. Break Policies can be assigned through there, separately from the Policy Group.
by shanec
Mon May 06, 2013 11:58 am
Forum: General Discussion
Topic: Canadian Tax Deductions Calculations Problem
Replies: 2
Views: 3558

Re: Canadian Tax Deductions Calculations Problem

This issue will be fixed in the next version of TimeTrex. In the meantime please use the value of 1, click Save and then edit it again and enter a value of 0.
by shanec
Mon May 06, 2013 11:18 am
Forum: General Discussion
Topic: Configurations and Setups
Replies: 1
Views: 2930

Re: Configurations and Setups

Yes it is possible using Recurring Schedules with Auto-Punch enabled.
See here for more information: http://help.timetrex.com/index.php/Time ... g_Schedule

The current Administrator's Guide can be found by clicking on Help -> Administration Guide
by shanec
Thu May 02, 2013 4:20 pm
Forum: Help
Topic: Timesheet verification
Replies: 2
Views: 2640

Re: Timesheet verification

The Print Timesheet function is not customizable. However, "Timesheet electronically verified..." does appear near the top right of the document in the same row as the pay period when its verified.
by shanec
Thu May 02, 2013 12:12 pm
Forum: General Discussion
Topic: User Limit for the TimeTrex On-site Standard Edition
Replies: 1
Views: 2774

Re: User Limit for the TimeTrex On-site Standard Edition

No. There is no user limit in the Standard edition of TimeTrex.
by shanec
Wed May 01, 2013 11:44 am
Forum: Help
Topic: "Punch IN" missing
Replies: 3
Views: 2924

Re: "Punch IN" missing

Version 2.2.18 of TimeTrex has not been supported in many years. We strongly recommend you upgrade to the newest version.

Download the latest Standard Edition here:
http://www.timetrex.com/download.php
by shanec
Tue Apr 30, 2013 3:01 pm
Forum: Help
Topic: "Punch IN" missing
Replies: 3
Views: 2924

Re: "Punch IN" missing

Can you please post a screen shot of the issue as well as tell us what version of TimeTrex you're using?
by shanec
Tue Apr 30, 2013 2:55 pm
Forum: Feature Requests
Topic: Mutiple Meals in Schedule Policy
Replies: 2
Views: 10738

Re: Mutiple Meals in Schedule Policy

TimeTrex can currently handle only one Meal Policy per shift. That being said you could create one 60 minute meal policy per schedule and then have people punching in/out for two 30 minute meal breaks. While only one Meal Policy can be assigned there is no limit to the number of times an employee ca...
by shanec
Thu Apr 25, 2013 11:56 am
Forum: Installation Help
Topic: How to update
Replies: 1
Views: 3564

Re: How to update

This topic in the FAQ will assist you in updating TimeTrex. Here's the link:

http://help.timetrex.com/index.php/Freq ... my_data.3F
by shanec
Thu Apr 25, 2013 9:45 am
Forum: General Discussion
Topic: Timesheet report
Replies: 1
Views: 2753

Re: Timesheet report

Yes. Generating Timesheet Reports for a specific employee is possible in TimeTrex. 1. Click on the Report tab 2. Click on the Timesheet Reports icon 3. Choose a Timesheet report type from the drop-down menu 4. Click on the Setup tab 5. Click on the Fields drop-down box 6. From the left column find E...