Excellent, I think it was specifically related to the "City" field not being filled out, and that issue will be fixed in the next version of TimeTrex.ventieldopje wrote: ↑Tue Jul 30, 2019 12:11 pm Problem solved, not all fields of company information are filled in . If i fill in every field it works.
Search found 700 matches
- Tue Jul 30, 2019 1:03 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 4
- Views: 5540
Re: Unable to complete installation
- Mon Jul 29, 2019 5:02 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 4
- Views: 5540
Re: Unable to complete installation
Upon further investigation, if you are not filling out *all* the fields on the "Company Information" step, it may be causing an error later on in the install process. Please make sure you complete all fields during the installation and see if that makes a difference.
- Mon Jul 29, 2019 3:57 pm
- Forum: Installation Help
- Topic: Unable to install Timetrex on Ubuntu
- Replies: 2
- Views: 4735
Re: Unable to install Timetrex on Ubuntu
If you are running PostgreSQL 10.9, we have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
viewtopic.php?f=6&t=7837
- Mon Jul 29, 2019 3:56 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 5
- Views: 5674
Re: Unable to complete installation
We have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
viewtopic.php?f=6&t=7837
- Mon Jul 29, 2019 3:56 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 9
- Views: 7648
Re: Unable to complete installation
We have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
viewtopic.php?f=6&t=7837
- Mon Jul 29, 2019 3:55 pm
- Forum: FAQ
- Topic: Working around a bug in PostgreSQL 10.9
- Replies: 0
- Views: 41285
Working around a bug in PostgreSQL 10.9
NOTE: As of August 8th 2019, this bug is fixed in all supported versions of PostgreSQL, therefore the below instructions are no longer required. Unfortunately a bug was introduced in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 and v11.4, all of which were released on 20-Jun-2019. The specific bug w...
- Mon Jul 29, 2019 3:45 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 4
- Views: 5540
Re: Unable to complete installation
According to the log file, the database creation step succeeded without a problem, so you are running into a different issue. I noticed several permission errors in the log file, which could be contributing to the problem. However to know for sure please turn on debugging mode as described here: htt...
- Mon Jul 29, 2019 9:37 am
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 9
- Views: 7648
Re: Unable to complete installation
Hello but the problem to install TimeTrex is also with the latest version of Postgresql for Ubuntu - psql (11.4 (Ubuntu 11.4-1.pgdg16.04+1)) Still it fails while filling in the main database during the install process. What is the manual workaround to install it please? I can't install TimeTrex to ...
- Sat Jul 27, 2019 2:29 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 9
- Views: 7648
Re: Unable to complete installation
Upon further investigation it appears this is actually a bug in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 (version you are running) and v11.4. All of which were released on 20-Jun-2019 and the specific bug was introduced by the release note item: "Fix failure of ALTER TABLE ... ALTER COLUMN T...
- Sat Jul 27, 2019 2:29 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 5
- Views: 5674
Re: Unable to complete installation
Upon further investigation it appears this is actually a bug in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 (version you are running) and v11.4. All of which were released on 20-Jun-2019 and the specific bug was introduced by the release note item: "Fix failure of ALTER TABLE ... ALTER COLUMN T...
- Thu Jul 25, 2019 10:03 am
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 9
- Views: 7648
Re: Unable to complete installation
We need to confirm if it is in fact the same underlying error or not. Please enable debug logging as described in this FAQ, then try to connect again and attach a copy of the log file here, it should contain a more specific error message.
- Wed Jul 24, 2019 4:07 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 5
- Views: 5674
Re: Unable to complete installation
Very strange, the error message is not actually a connection problem, but a SQL query failure: DBError(-1) Message: postgres8 error: [-1: ERROR: operator class "int4_ops" does not accept data type uuid] Unfortunately that isn't an error we have seen before, and we aren't able to replicate ...
- Tue Jul 23, 2019 1:49 pm
- Forum: Help
- Topic: Community Edition pitfalls?
- Replies: 3
- Views: 4825
Re: Community Edition pitfalls?
The community edition doesn't have any limitations on the number of employees that it can process, so go ahead and give it a try.
- Tue Jul 23, 2019 1:47 pm
- Forum: Installation Help
- Topic: Unable to complete installation
- Replies: 5
- Views: 5674
Re: Unable to complete installation
Please enable debug logging as described in this FAQ, then try to connect again and attach a copy of the log file here, it should contain a more specific error message.
- Fri Jul 19, 2019 11:24 am
- Forum: Installation Help
- Topic: Unable to install Timetrex on Ubuntu
- Replies: 2
- Views: 4735
Re: Unable to install Timetrex on Ubuntu
PostgreSQL has restrictions based on how/where connections can be made from in the pg_hba.conf file, so that could be blocking access. I would try using a blank database host name first though and see if that works.
You can also check the timetrex log file for a more detailed error message.
You can also check the timetrex log file for a more detailed error message.
- Fri Jul 19, 2019 11:19 am
- Forum: Help
- Topic: Policy/Permissions
- Replies: 1
- Views: 3548
Re: Policy/Permissions
What permission group are the employees assigned to?
- Thu Jul 18, 2019 7:34 am
- Forum: Help
- Topic: Overtime calculation help
- Replies: 9
- Views: 158286
Re: Overtime calculation help
If you view the punch it will show an "Actual Time" field which is pre-rounded. Also in most TimeSheet related reports there are "Actual Time" related columns, though those are mostly for administrators and not employees.
- Wed Jul 17, 2019 5:22 pm
- Forum: Help
- Topic: Overtime calculation help
- Replies: 9
- Views: 158286
Re: Overtime calculation help
1) I used the rounding policy and added Day Total 15 mins with a strict schedule. See image. Applied and recalculated the timesheets, no difference? Total time 8:08 remained 8:08. Expected that to go down to 8:00. Recalculating timesheets does not re-apply rounding policies. You have to edit a punc...
- Mon Jul 15, 2019 7:48 am
- Forum: Help
- Topic: Overtime calculation help
- Replies: 9
- Views: 158286
Re: Overtime calculation help
You would have two options then: 1. Round the punch time to their schedule (strict rounding), however keep in mind that TimeTrex still allows you to see the "Actual" non-rounded time for reporting purposes. 2. Use Premium Policies to calculate all pay, rather than regular time and overtime...
- Mon Jul 15, 2019 7:41 am
- Forum: General Discussion
- Topic: AUTO MESSAGE WHEN CLOCK IN OR OUT
- Replies: 2
- Views: 10959
Re: AUTO MESSAGE WHEN CLOCK IN OR OUT
Unfortunately not at this time.
- Fri Jul 12, 2019 9:13 am
- Forum: Help
- Topic: Overtime calculation help
- Replies: 9
- Views: 158286
Re: Overtime calculation help
I see, due to the complexities of overtime policies, TimeTrex will only trigger overtime policies that increase the employees rate of pay, not decrease it. Since you are trying to use an overtime policy that decreases the employees rate of pay, TimeTrex is ignoring it. Its very unusual that you woul...
- Thu Jul 11, 2019 9:39 am
- Forum: Help
- Topic: Overtime calculation help
- Replies: 9
- Views: 158286
Re: Overtime calculation help
Can you please include a screenshot of the employees timesheet showing the overtime, after you click the "Show Wages" icon to the right of the date field.
- Wed Jul 10, 2019 12:51 pm
- Forum: Installation Help
- Topic: nginx reverse proxy fronting timetrex
- Replies: 1
- Views: 4795
Re: nginx reverse proxy fronting timetrex
While I can't speak to the NGINX setup itself, TimeTrex does need to be configured to function properly behind a reverse proxy, by setting the following in the timetrex.ini.php file: [other] proxy_ip_address_header_name = 'HTTP_X_FORWARDED_FOR' proxy_protocol_header_name = 'HTTP_X_FORWARDED_PROTO' I...
- Wed Jul 03, 2019 11:22 am
- Forum: Help
- Topic: General questions about accrual policies and milestones
- Replies: 1
- Views: 3692
Re: General questions about accrual policies and milestones
For general information regarding Accrual Policies, please see the Administrator Guide: https://help.timetrex.com/latest/community/Modules/Accrual-Policies.htm If you are running into a specific problem, please provide details of the problem that you are running into, and what you expect to have hap...
- Thu Jun 27, 2019 10:24 am
- Forum: Installation Help
- Topic: lunch punch out is rounding
- Replies: 1
- Views: 3809
Re: lunch punch out is rounding
The rounding policy you specified looks correct, but it sounds like you may have other rounding policies setup that are being triggered as well if Lunch Out punches are still being rounded to 15mins. Please attach screenshots showing each of your rounding policy details so we can assist you further.