Search found 700 matches

by mikeb
Tue Jul 30, 2019 1:03 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 4
Views: 5540

Re: Unable to complete installation

ventieldopje wrote: Tue Jul 30, 2019 12:11 pm Problem solved, not all fields of company information are filled in . If i fill in every field it works.
Excellent, I think it was specifically related to the "City" field not being filled out, and that issue will be fixed in the next version of TimeTrex.
by mikeb
Mon Jul 29, 2019 5:02 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 4
Views: 5540

Re: Unable to complete installation

Upon further investigation, if you are not filling out *all* the fields on the "Company Information" step, it may be causing an error later on in the install process. Please make sure you complete all fields during the installation and see if that makes a difference.
by mikeb
Mon Jul 29, 2019 3:57 pm
Forum: Installation Help
Topic: Unable to install Timetrex on Ubuntu
Replies: 2
Views: 4735

Re: Unable to install Timetrex on Ubuntu

If you are running PostgreSQL 10.9, we have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
by mikeb
Mon Jul 29, 2019 3:56 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 5
Views: 5674

Re: Unable to complete installation

We have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
by mikeb
Mon Jul 29, 2019 3:56 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 7648

Re: Unable to complete installation

We have posted a quick guide on how to work around the PostgreSQL bug that is affecting new TimeTrex installs here:
viewtopic.php?f=6&t=7837
by mikeb
Mon Jul 29, 2019 3:55 pm
Forum: FAQ
Topic: Working around a bug in PostgreSQL 10.9
Replies: 0
Views: 41285

Working around a bug in PostgreSQL 10.9

NOTE: As of August 8th 2019, this bug is fixed in all supported versions of PostgreSQL, therefore the below instructions are no longer required. Unfortunately a bug was introduced in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 and v11.4, all of which were released on 20-Jun-2019. The specific bug w...
by mikeb
Mon Jul 29, 2019 3:45 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 4
Views: 5540

Re: Unable to complete installation

According to the log file, the database creation step succeeded without a problem, so you are running into a different issue. I noticed several permission errors in the log file, which could be contributing to the problem. However to know for sure please turn on debugging mode as described here: htt...
by mikeb
Mon Jul 29, 2019 9:37 am
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 7648

Re: Unable to complete installation

Hello but the problem to install TimeTrex is also with the latest version of Postgresql for Ubuntu - psql (11.4 (Ubuntu 11.4-1.pgdg16.04+1)) Still it fails while filling in the main database during the install process. What is the manual workaround to install it please? I can't install TimeTrex to ...
by mikeb
Sat Jul 27, 2019 2:29 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 7648

Re: Unable to complete installation

Upon further investigation it appears this is actually a bug in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 (version you are running) and v11.4. All of which were released on 20-Jun-2019 and the specific bug was introduced by the release note item: "Fix failure of ALTER TABLE ... ALTER COLUMN T...
by mikeb
Sat Jul 27, 2019 2:29 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 5
Views: 5674

Re: Unable to complete installation

Upon further investigation it appears this is actually a bug in PostgreSQL v9.4.23, v9.5.18, v9.6.14, v10.9 (version you are running) and v11.4. All of which were released on 20-Jun-2019 and the specific bug was introduced by the release note item: "Fix failure of ALTER TABLE ... ALTER COLUMN T...
by mikeb
Thu Jul 25, 2019 10:03 am
Forum: Installation Help
Topic: Unable to complete installation
Replies: 9
Views: 7648

Re: Unable to complete installation

We need to confirm if it is in fact the same underlying error or not. Please enable debug logging as described in this FAQ, then try to connect again and attach a copy of the log file here, it should contain a more specific error message.
by mikeb
Wed Jul 24, 2019 4:07 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 5
Views: 5674

Re: Unable to complete installation

Very strange, the error message is not actually a connection problem, but a SQL query failure: DBError(-1) Message: postgres8 error: [-1: ERROR: operator class "int4_ops" does not accept data type uuid] Unfortunately that isn't an error we have seen before, and we aren't able to replicate ...
by mikeb
Tue Jul 23, 2019 1:49 pm
Forum: Help
Topic: Community Edition pitfalls?
Replies: 3
Views: 4825

Re: Community Edition pitfalls?

The community edition doesn't have any limitations on the number of employees that it can process, so go ahead and give it a try.
by mikeb
Tue Jul 23, 2019 1:47 pm
Forum: Installation Help
Topic: Unable to complete installation
Replies: 5
Views: 5674

Re: Unable to complete installation

Please enable debug logging as described in this FAQ, then try to connect again and attach a copy of the log file here, it should contain a more specific error message.
by mikeb
Fri Jul 19, 2019 11:24 am
Forum: Installation Help
Topic: Unable to install Timetrex on Ubuntu
Replies: 2
Views: 4735

Re: Unable to install Timetrex on Ubuntu

PostgreSQL has restrictions based on how/where connections can be made from in the pg_hba.conf file, so that could be blocking access. I would try using a blank database host name first though and see if that works.

You can also check the timetrex log file for a more detailed error message.
by mikeb
Fri Jul 19, 2019 11:19 am
Forum: Help
Topic: Policy/Permissions
Replies: 1
Views: 3548

Re: Policy/Permissions

What permission group are the employees assigned to?
by mikeb
Thu Jul 18, 2019 7:34 am
Forum: Help
Topic: Overtime calculation help
Replies: 9
Views: 158286

Re: Overtime calculation help

If you view the punch it will show an "Actual Time" field which is pre-rounded. Also in most TimeSheet related reports there are "Actual Time" related columns, though those are mostly for administrators and not employees.
by mikeb
Wed Jul 17, 2019 5:22 pm
Forum: Help
Topic: Overtime calculation help
Replies: 9
Views: 158286

Re: Overtime calculation help

1) I used the rounding policy and added Day Total 15 mins with a strict schedule. See image. Applied and recalculated the timesheets, no difference? Total time 8:08 remained 8:08. Expected that to go down to 8:00. Recalculating timesheets does not re-apply rounding policies. You have to edit a punc...
by mikeb
Mon Jul 15, 2019 7:48 am
Forum: Help
Topic: Overtime calculation help
Replies: 9
Views: 158286

Re: Overtime calculation help

You would have two options then: 1. Round the punch time to their schedule (strict rounding), however keep in mind that TimeTrex still allows you to see the "Actual" non-rounded time for reporting purposes. 2. Use Premium Policies to calculate all pay, rather than regular time and overtime...
by mikeb
Mon Jul 15, 2019 7:41 am
Forum: General Discussion
Topic: AUTO MESSAGE WHEN CLOCK IN OR OUT
Replies: 2
Views: 10959

Re: AUTO MESSAGE WHEN CLOCK IN OR OUT

Unfortunately not at this time.
by mikeb
Fri Jul 12, 2019 9:13 am
Forum: Help
Topic: Overtime calculation help
Replies: 9
Views: 158286

Re: Overtime calculation help

I see, due to the complexities of overtime policies, TimeTrex will only trigger overtime policies that increase the employees rate of pay, not decrease it. Since you are trying to use an overtime policy that decreases the employees rate of pay, TimeTrex is ignoring it. Its very unusual that you woul...
by mikeb
Thu Jul 11, 2019 9:39 am
Forum: Help
Topic: Overtime calculation help
Replies: 9
Views: 158286

Re: Overtime calculation help

Can you please include a screenshot of the employees timesheet showing the overtime, after you click the "Show Wages" icon to the right of the date field.
by mikeb
Wed Jul 10, 2019 12:51 pm
Forum: Installation Help
Topic: nginx reverse proxy fronting timetrex
Replies: 1
Views: 4795

Re: nginx reverse proxy fronting timetrex

While I can't speak to the NGINX setup itself, TimeTrex does need to be configured to function properly behind a reverse proxy, by setting the following in the timetrex.ini.php file: [other] proxy_ip_address_header_name = 'HTTP_X_FORWARDED_FOR' proxy_protocol_header_name = 'HTTP_X_FORWARDED_PROTO' I...
by mikeb
Wed Jul 03, 2019 11:22 am
Forum: Help
Topic: General questions about accrual policies and milestones
Replies: 1
Views: 3692

Re: General questions about accrual policies and milestones

For general information regarding Accrual Policies, please see the Administrator Guide: https://help.timetrex.com/latest/community/Modules/Accrual-Policies.htm If you are running into a specific problem, please provide details of the problem that you are running into, and what you expect to have hap...
by mikeb
Thu Jun 27, 2019 10:24 am
Forum: Installation Help
Topic: lunch punch out is rounding
Replies: 1
Views: 3809

Re: lunch punch out is rounding

The rounding policy you specified looks correct, but it sounds like you may have other rounding policies setup that are being triggered as well if Lunch Out punches are still being rounded to 15mins. Please attach screenshots showing each of your rounding policy details so we can assist you further.