Search found 7839 matches

by shaunw
Wed Feb 14, 2007 5:14 pm
Forum: Installation Help
Topic: Executing install.php > Blank Page
Replies: 20
Views: 33615

You can always comment out the fopen() and fclose() lines in each of the .php files that the installer uses.
by shaunw
Wed Feb 14, 2007 9:22 am
Forum: Help
Topic: Permissions
Replies: 12
Views: 12216

Please follow these instructions:

http://forums.timetrex.com/viewtopic.php?t=89
by shaunw
Wed Feb 14, 2007 9:20 am
Forum: Installation Help
Topic: Executing install.php > Blank Page
Replies: 20
Views: 33615

Yes, the problem is because of your proxy. You should be able to complete the installation process regardless of those errors though. Have you tried just continuing on?
by shaunw
Wed Feb 14, 2007 9:17 am
Forum: Installation Help
Topic: Upgrading from 1.3.1 to 1.4.1
Replies: 8
Views: 8114

by shaunw
Mon Feb 12, 2007 5:04 pm
Forum: Help
Topic: TT emailed me an error
Replies: 2
Views: 4354

Sometimes these emails get cut-off because they are too long, which makes it difficult to track down the issue.

If it was an error whomever triggered it should have gotten the down for maintenance page or at least a blank page and in this case that it was the admin user attempting to punch in/out.
by shaunw
Mon Feb 05, 2007 10:48 am
Forum: Help
Topic: Reports Problem
Replies: 2
Views: 4616

Have you changed your pay periods at all lately? You could try clicking "View" beside your pay period schedule, then on each and every pay period click "View", then click the "Import" button. This will import any punches that should be in that pay period, if you have ma...
by shaunw
Sun Feb 04, 2007 11:43 am
Forum: Help
Topic: Upgrade gone to hell!!
Replies: 9
Views: 9920

Please start a new topic, and provide much more detail. What report are you referring to, whats the exact criteria you are using? What are you seeing, etc...
by shaunw
Sun Feb 04, 2007 11:01 am
Forum: Installation Help
Topic: Table 'timetrex.user_group_tree' doesn't exist
Replies: 2
Views: 4248

It looks like your installation didn't complete successfully. Delete your entire database and try it again.
by shaunw
Sun Feb 04, 2007 11:00 am
Forum: Help
Topic: Upgrade gone to hell!!
Replies: 9
Views: 9920

You can enable logging to a file as explain http://forums.timetrex.com/viewtopic.php?t=89 , except use verbosity level 10. Then go through the "forgot password" procedure again, TimeTrex will write the email it sends to the log, search for "Email Report". From there you can obtai...
by shaunw
Sun Feb 04, 2007 10:44 am
Forum: Help
Topic: Upgrade gone to hell!!
Replies: 9
Views: 9920

It uses PHPs built in mail() command. You can access the database directly to confirm the email addresses in the "users" table are correct. You want to access the account of the administrator first, then the administrator can edit the passwords of all the other employees.
by shaunw
Sun Feb 04, 2007 10:42 am
Forum: Help
Topic: Pay Period Schedule Administration
Replies: 5
Views: 7628

If TimeTrex added the pay period incorrectly before chances are it will do so again. You need to ensure that you pay period schedule is setup correctly. Try creating a new pay period schedule with no employees assigned to it, and the "Create Initial Pay Periods From" set to the date of the...
by shaunw
Sun Feb 04, 2007 10:33 am
Forum: Help
Topic: Upgrade gone to hell!!
Replies: 9
Views: 9920

How did you upgrade the TimeTrex files? Did you copy the timetrex.ini.php from your old TimeTrex version to your new one? The timetrex.ini.php has a line that looks like: salt = AFFJD98989F9FDS8F9F That line is used to encrypt data within the TimeTrex database so it is essential that you back it up ...
by shaunw
Sat Feb 03, 2007 2:01 pm
Forum: Help
Topic: Pay Period Schedule Administration
Replies: 5
Views: 7628

Are you sure your maintenance jobs are being run regularly and working properly? If you click "view" beside your payperiod schedule, what pay periods does it show?
by shaunw
Thu Feb 01, 2007 12:22 pm
Forum: Help
Topic: Fatal error
Replies: 8
Views: 9683

What pay period schedule(s) do you have setup, and what pay periods are in the system?
by shaunw
Thu Feb 01, 2007 12:04 pm
Forum: Help
Topic: Fatal error
Replies: 8
Views: 9683

Please provide information about your install, such as TimeTrex version, operating system, PHP version etc...
by shaunw
Thu Feb 01, 2007 9:27 am
Forum: Help
Topic: Why?
Replies: 1
Views: 3691

This probably has to do with your other post (http://forums.timetrex.com/viewtopic.php?t=189) so lets work on fixing that first.
by shaunw
Thu Feb 01, 2007 9:25 am
Forum: Help
Topic: Fatal error
Replies: 8
Views: 9683

Please follow these instructions: http://forums.timetrex.com/viewtopic.php?t=89
by shaunw
Thu Feb 01, 2007 9:24 am
Forum: Installation Help
Topic: Read only directories while installation..
Replies: 1
Views: 3573

by shaunw
Wed Jan 31, 2007 5:17 pm
Forum: Help
Topic: Can't add new user
Replies: 6
Views: 7776

(mysqlt): INSERT INTO users ( COMPANY_ID, STATUS_ID, USER_NAME, PHONE_ID, PASSWORD, FIRST_NAME, TITLE_ID, MIDDLE_NAME, LAST_NAME, SEX_ID, ADDRESS1, ADDRESS2, CITY, COUNTRY, PROVINCE, POSTAL_CODE, WORK_PHONE, WORK_PHONE_EXT, HOME_PHONE, MOBILE_PHONE, FAX_PHONE, HOME_EMAIL, WORK_EMAIL, SIN, BIRTH_DAT...
by shaunw
Wed Jan 31, 2007 4:23 pm
Forum: Installation Help
Topic: Soap? How do I install Soap?
Replies: 7
Views: 11741

Job tracking, invoicing and document management is only available in our professional edition. If you would like more information regarding this please contact sales@timetrex.com
by shaunw
Wed Jan 31, 2007 2:10 pm
Forum: Installation Help
Topic: Soap? How do I install Soap?
Replies: 7
Views: 11741

try: php -i
by shaunw
Wed Jan 31, 2007 12:52 pm
Forum: Help
Topic: Station behind firewall do not work
Replies: 10
Views: 10321

I have talked to the developers and we may be able to get some basic subnet mask support in for v1.5.0-final. No guarantees though of course.
by shaunw
Wed Jan 31, 2007 10:16 am
Forum: Help
Topic: Can't add new user
Replies: 6
Views: 7776

So the employees you are trying to create through the interface aren't actually getting into the database... Try to add another new employee, but this time just before you press the submit button, change the debug verbosity in your timetrex.ini.php to 11. Then paste the output here. Before you do th...
by shaunw
Wed Jan 31, 2007 10:13 am
Forum: Help
Topic: Station behind firewall do not work
Replies: 10
Views: 10321

At this time you can't use subnet masks in the station source, so you will either need to add each IP address manually as a station, or pass all traffic through some sort of proxy so they are seen as a single IP, or modify the code of course.
by shaunw
Wed Jan 31, 2007 10:11 am
Forum: Help
Topic: 2nd pay period closing problem
Replies: 1
Views: 3616

Pay periods with the status "N/A" mean they don't actually exist in the database. Thats just what would exist if the maintenance job runs and adds the pay period (48hrs before its start date). The pay periods are shown in reverse order by date, so that is nothing to be concerned about. Mak...