Incorrect password message coming after migration

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Praveen
Posts: 3
Joined: Tue Jul 18, 2017 4:03 am

Incorrect password message coming after migration

Post by Praveen » Tue Jul 18, 2017 4:09 am

Hi..
After migrating to new server, getting incorrect user name and password message even though I am trying with the correct one.
I am able to login with the same user id and password to old system but on new system it gives the error message.
Can you please help with this.

shaunw
Posts: 7354
Joined: Tue Sep 19, 2006 2:22 pm

Re: Incorrect password message coming after migration

Post by shaunw » Tue Jul 18, 2017 7:47 am

When migrating servers you need to make sure you copy the timetrex.ini.php file from the original server to the new one and only change the minimum necessary information. If you change things like the "salt" value which is used to encrypt sensitive information (such as passwords), you will lose access to all encrypted data.

Praveen
Posts: 3
Joined: Tue Jul 18, 2017 4:03 am

Re: Incorrect password message coming after migration

Post by Praveen » Tue Jul 18, 2017 9:48 pm

Hi..

Thanks for the update. But I followed the same procedure as specified in the below link
https://help.timetrex.com/v9.0/communit ... lation.htm

I copied the line which starts from Salt that was available in timetrex.ini.php file of old server to timetrex.ini.php file in new server.

Please guide further.

shaunw
Posts: 7354
Joined: Tue Sep 19, 2006 2:22 pm

Re: Incorrect password message coming after migration

Post by shaunw » Wed Jul 19, 2017 7:19 am

I'm guessing that you have missed a step or done something incorrectly then. You may want to retry the migration from scratch and confirm that you follow all steps exactly.

Praveen
Posts: 3
Joined: Tue Jul 18, 2017 4:03 am

Re: Incorrect password message coming after migration

Post by Praveen » Tue Jul 25, 2017 2:40 am

Hi..

Again followed the steps as specified and still I am not able to login with the user ID and password. It says incorrect user ID and password. Can you please guide how to login into Timetrex portal.
As specified in my previous post I am able to login to previous machine but not to new server.
Please help.

shaunw
Posts: 7354
Joined: Tue Sep 19, 2006 2:22 pm

Re: Incorrect password message coming after migration

Post by shaunw » Tue Jul 25, 2017 7:47 am

Please send screenshots showing each operation/step that you have complete and what the output is so we can see where things are going wrong.

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