500 Server Error Upon Accepting License

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chimark
Posts: 2
Joined: Thu Jun 11, 2015 10:40 am

500 Server Error Upon Accepting License

Post by chimark » Thu Jun 11, 2015 11:06 am

I'm trying to install Timetrex with manual installation and can't proceed due to a 500 Internal Server Error upon accepting the license agreement. After selecting the next error, I see the processing screen for about 30 seconds before the error pops up. My server error logs show no errors at all and I've validated that all directories are 755 and files 644 as per other threads on the board.

TimeTrex Community Edition v.8.0.7
Server: CentOS 6.5, running PHP 5.5.28, Apache 2.4.12, with NGINX 1.8.0, and MySQL 5.5.42

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: 500 Server Error Upon Accepting License

Post by shaunw » Thu Jun 11, 2015 11:48 am

Please enable logging as per this FAQ and attach the log here.
http://forums.timetrex.com/viewtopic.php?f=6&t=89

chimark
Posts: 2
Joined: Thu Jun 11, 2015 10:40 am

Re: 500 Server Error Upon Accepting License

Post by chimark » Fri Jun 12, 2015 9:04 am

PHP error logging is already enabled and generating no errors.

When I enabled the TimeTrex logging as listed, the installer does not load - it simply gets stuck at a full progress bar.
Using these settings:
enable = TRUE
enable_display = TRUE
buffer_output = TRUE
enable_log = TRUE
verbosity = 10

If I change enable_display to FALSE, I can get the installer to progress and generate the error. No log files are being output from TimeTrex.

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: 500 Server Error Upon Accepting License

Post by shaunw » Fri Jun 12, 2015 10:53 am

Its likely a issue with your NGINX/PHP and you definitely should be seeing some error logs regarding it as well. Unfortunately without seeing the error message its almost impossible to say what the problem is.

vlawrence0324
Posts: 14
Joined: Tue Jun 19, 2012 10:33 am

Re: 500 Server Error Upon Accepting License

Post by vlawrence0324 » Wed Jul 06, 2016 7:14 pm

I also have this problem. I tried changing the php handler to dso instead of suphp and it went pass through the accept screen. Right now my problem is i cannot enable the php extensions like gettext,soap,etc in Easyapache.

shaunw
Posts: 7360
Joined: Tue Sep 19, 2006 2:22 pm

Re: 500 Server Error Upon Accepting License

Post by shaunw » Thu Jul 07, 2016 8:30 am

TimeTrex does support running PHP as a CGI module (in fact that is our new installer works by default), again though, without seeing detailed error logs from your web server, PHP and maybe even TimeTrex, we have no information to go on.

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