Error 5 and 7 on installation

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amiltonpueljr
Posts: 2
Joined: Thu Dec 01, 2016 8:50 am

Error 5 and 7 on installation

Post by amiltonpueljr » Thu Dec 01, 2016 9:04 am

1 Error message: Checking pre-flight requirements... 1... 2... 3... 4... 5.../var/www/html/timetrex/interface/install/../../templates_c is NOT writable by your web server! For help on this topic click here.

6... 7...Your web server is unable to create directories inside of: /var/www/html/timetrex/interface/install/../../templates_c, please give your webserver write permissions to this directory. For help on this topic click here.

8... 9... 10... FAILED!

For installation support, please join our community forums or contact a TimeTrex support expert for Implementation Support Services.

2 Clearly state the EXACT steps you took before the issue occurred: Well, I was following the readme inside the package. That was step 6 (6. Point your web browser to:
http://<web server address>/<timetrex directory>/interface/install/install.php
ie: http://localhost/timetrex/interface/install/install.php)

3. Version: TimeTrex_Community_Edition_v9.1.3

4. Op System: Linux Raspbian on a Raspberry Pi 3.
PRETTY_NAME="Raspbian GNU/Linux 8 (jessie)"
NAME="Raspbian GNU/Linux"
VERSION_ID="8"
VERSION="8 (jessie)"
ID=raspbian
ID_LIKE=debian
HOME_URL="http://www.raspbian.org/"
SUPPORT_URL="http://www.raspbian.org/RaspbianForums"
BUG_REPORT_URL="http://www.raspbian.org/RaspbianBugs"

5. Installed with the zip file.

6: PHP: PHP 5.6.26-0+deb8u1 (cli) (built: Oct 13 2016 03:03:57)
Copyright (c) 1997-2016 The PHP Group
Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
with Zend OPcache v7.0.6-dev, Copyright (c) 1999-2016, by Zend Technologies

Servidor: Localhost via UNIX socket
Tipo de servidor: MySQL
Versão do servidor: 5.5.52-0+deb8u1 - (Raspbian)
Versão do protocolo: 10
Utilizador: root@localhost
Conjunto de caracteres do servidor: UTF-8 Unicode (utf8)

Server version: Apache/2.4.10 (Raspbian)
Server built: Sep 17 2016 16:40:43
______________________

That's it. I went to timetrex/interface and "sudo chmod 777 /" and that didn't work. Then I went to filezilla and 777 all the interfaces folder and nothing.
Can you help?

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Error 5 and 7 on installation

Post by shaunw » Thu Dec 01, 2016 9:30 am

Can you show us the output of the following command?

Code: Select all

ls -l /var/www/html/timetrex/interface/

amiltonpueljr
Posts: 2
Joined: Thu Dec 01, 2016 8:50 am

Re: Error 5 and 7 on installation

Post by amiltonpueljr » Thu Dec 01, 2016 11:29 am

shaunw wrote:Can you show us the output of the following command?

Code: Select all

ls -l /var/www/html/timetrex/interface/
Sure.
pi.png
pi.png (62.63 KiB) Viewed 993 times

shaunw
Posts: 7353
Joined: Tue Sep 19, 2006 2:22 pm

Re: Error 5 and 7 on installation

Post by shaunw » Thu Dec 01, 2016 12:32 pm

Try changing the owner of the files to the same one that your webserver runs as instead. If SELinux is enabled, you could try disabling that too.

I should mention that we definitely would not recommend running TimeTrex on a raspberry pi, it will be extremely slow even for a few employees.

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