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Database schema out of sync with edition

Posted: Tue Apr 06, 2021 4:44 am
by tylamb19
Hello,

I performed a manual update to version 12.7.1 yesterday. I am unsure of the previous version number but I do have all of the files backed up, so if it is stored somewhere in those I can find it.

I am now receiving an error that states that database schema are out of sync with the version and likely corrupt. I have run the 12.7.1 installer again multiple times however the creating database section takes only a moment before it returns a successful message. I have given the installer both a least privileged user and the root user for my PostgreSQL database.

Please let me know how I should continue.

Thanks!

Re: Database schema out of sync with edition

Posted: Tue Apr 06, 2021 8:05 am
by shaunw
Can you please post a full uncropped screenshot showing the specific error message you are receiving?

Re: Database schema out of sync with edition

Posted: Tue Apr 06, 2021 6:37 pm
by tylamb19
Hi,

This issue is now resolved. As it turns out we were using the corporate edition and I accidentally installed the community edition. After figuring out credentials to download and then install the corporate edition everything is back to normal. Thank you for your willingness to help!

Re: Database schema out of sync with edition

Posted: Wed Apr 07, 2021 10:18 am
by shaunw
If your using a paid edition of TimeTrex, please contact support@timetrex.com rather than use the forums, response times will be much faster.