Missing Schedule Entries from a Recurring Schedule

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ljmartin
Posts: 12
Joined: Fri Dec 21, 2012 2:09 pm

Missing Schedule Entries from a Recurring Schedule

Post by ljmartin » Tue Apr 18, 2017 2:25 pm

Hi there,

Running on version 10.1.3, and we have a small subset of employees who are missing their recurring scheduled hours on the week of May 1 -7 when I look at the Schedules view. The hours are there for the Sunday only , but are missing from the other days of the week (M-Sa). The other weeks are fine and the hours show as normal. Is there a way to force the schedule to regenerate to fill those days as per the recurring schedule?

Looked in the audit records, can't find anything to correlate what happened to these missing days, or even when this originally happened.

Thanks in advance for your help,
Lindsay

shanec
Posts: 381
Joined: Thu Apr 25, 2013 8:22 am

Re: Missing Schedule Entries from a Recurring Schedule

Post by shanec » Tue Apr 18, 2017 3:47 pm

Can you go to Attendance -> Recurring Schedules and send us an uncropped screenshot of that screen? Also include an uncropped screenshot of Attendance -> Schedules showing the shifts that are missing.

ljmartin
Posts: 12
Joined: Fri Dec 21, 2012 2:09 pm

Re: Missing Schedule Entries from a Recurring Schedule

Post by ljmartin » Wed Apr 19, 2017 3:15 pm

Images attached.
Attachments
Recurring 2.JPG
Recurring 2.JPG (121.78 KiB) Viewed 676 times
Recurring 1.JPG
Recurring 1.JPG (124.13 KiB) Viewed 676 times
Schedule 2.JPG
Schedule 2.JPG (104.26 KiB) Viewed 676 times
Schedule 1.JPG
Schedule 1.JPG (251.67 KiB) Viewed 676 times

ljmartin
Posts: 12
Joined: Fri Dec 21, 2012 2:09 pm

Re: Missing Schedule Entries from a Recurring Schedule

Post by ljmartin » Wed Apr 19, 2017 3:21 pm

Sorry, grabbed the wrong schedule 1... but the one I uploaded shows this it is working other weeks....
Attachments
Schedule 1.JPG
Schedule 1.JPG (245.04 KiB) Viewed 676 times

shanec
Posts: 381
Joined: Thu Apr 25, 2013 8:22 am

Re: Missing Schedule Entries from a Recurring Schedule

Post by shanec » Thu Apr 20, 2017 10:25 am

From the screenshots that you provided the following employees are affected by the issue that you described:
Robin Rodriguez
Shona Mercer
Tracie Woods
Isavel Rivera
Brandie Davis
Carole Meehan

Please provide us with uncropped screenshots of the Attendance -> Recurring Templates settings for each one of those employees.

ljmartin
Posts: 12
Joined: Fri Dec 21, 2012 2:09 pm

Re: Missing Schedule Entries from a Recurring Schedule

Post by ljmartin » Thu Apr 20, 2017 2:19 pm

Attached screenshots.
Attachments
carole.JPG
carole.JPG (132.82 KiB) Viewed 662 times
brandie.JPG
brandie.JPG (142.28 KiB) Viewed 662 times
isavel.JPG
isavel.JPG (156.01 KiB) Viewed 662 times
tracie.JPG
tracie.JPG (147.95 KiB) Viewed 662 times
shona.JPG
shona.JPG (144.52 KiB) Viewed 662 times
Robin.JPG
Robin.JPG (134.33 KiB) Viewed 662 times

shanec
Posts: 381
Joined: Thu Apr 25, 2013 8:22 am

Re: Missing Schedule Entries from a Recurring Schedule

Post by shanec » Fri Apr 21, 2017 3:16 pm

Please choose one of the employees experiencing the schedule problem. Edit and Save their Recurring Schedule without making any changes and then let us know if that resolves your issue.

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